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United BMW

Alpharetta, GA

Overview
Reviews
Vehicles
4.8
872 Reviews
Call Dealership (678) 832-4600
View Awards

1501 Alpharetta Highway

Alpharetta, GA

30004

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Showing 872 reviews

September 28, 2023

The whole process from order to delivery was amazing! Aidan Ramos was excellent to work with More

by melissamontgomery1203
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aidan Ramos
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September 21, 2023

Tried to con me from not using my bank financing and use a high interest rate that he offered. More

by macon162002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Donolon, Michael Carvajal, Sean Weaver, Gianni Fermin, Victor Sousa, Friendemic Reputation
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Sep 23, 2023 -

United BMW responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at United BMW and would like the opportunity to discuss the level of customer care that you received from our Financing Team. Can you please send your contact information to me? I look forward to hearing from you. Victor Sousa General Manager United BMW vsousa@penskeautomotive.com

Sep 23, 2023 -

macon162002 responded

My name is James Grant. I pre-approved check for $18k. Your car was $17,995 plus an additional $899 document fee. Then there was tax and tag fees almost $400. So the approximate total was $19,200. I received a trade in offer of $14,500. So the outstanding balance was about $4,700. I had a pre-approved check from the credit union of $18,000, more than enough to pay the $4,700. But your finance guy was on the phone with my credit union and told me that they were not going to finance $4,000 of the $4,700 due. He first tried to get me to finance with one of his finance companies at a much higher interest rate. I said no to resolve the issue and told him to put the $4,000 on my credit card. Your finance guys actions were totally unethical. I had driven there from Columbia sc and I had plan to drive back. The bank check was used to pay off $579 and I endorsed the check. Your finance guy had originally filled the check out with the $4,000 included on the check. You requested that I send the financial documents, but I don't feel comfortable with that since this will be made public. I can't help but believe you requesting for me to produce the documents is just another underhanded practice to evade responsibility for your actions. PSA do not use this BMW dealership because they will lie and try to take advantage of you. I am a disabled veteran and it was obvious that I had a hard time walking. Let me know if you need any further clarification.

September 18, 2023

Great experience with Mohammed your sales guy who took the time to offer us various options More

by vincent.zegers
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mohammed Ahmed
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Sep 18, 2023 -

vincent.zegers responded

Mohammd is a wonderful slaes person from United BMW who took the time to offer us various options and he was not pressed by time

September 15, 2023

Great people to work with, everything was done very professionally. Mo helped me to finalize the deal. Communication and follow up was great. It was quicker and smoother transaction ever I had. Thank y More

by APatel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ismail,Mukhamed
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Sep 16, 2023 -

United BMW responded

Thanks for the five-star review. We are happy our team was very professional and met all your needs promptly. If you have any more automotive needs stop by United BMW.

September 13, 2023

The purchase was seamless. Nate was thorough, informed, and followed up regularly. Would recommend Nate and United. More

by Gregott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Fritz
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Sep 14, 2023 -

United BMW responded

Gregott, we want to thank you for your amazing five-star review of United BMW. Our thorough and informative Sales Team is excited to know your purchase was seamless and you were followed up with regularly to best meet your needs. It makes us very proud to have your business and generous recommendation. Congratulations on your new vehicle and we happily invite you to come see us anytime.

August 26, 2023

Anel was great to work with. Highly recommended using him. Great service and very convenient More

by thompson.gary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anel Sahinovic
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Aug 28, 2023 -

United BMW responded

Thank you for your recommendation and 5-star review of your experience with our Service Team. We are so pleased that you received great and convenient service. Thank you for being a United BMW customer and let us know if we can assist you further or answer any questions.

August 20, 2023

They were great in helping pick the best car for me. My salesman was so patient with me and my wife. We will go back when we are ready for another bmw More

by Carlos.lopez01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jean Maurilus
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Aug 21, 2023 -

United BMW responded

Hello Carlos, thank you for your kind review of United BMW. We are so glad that our Sales Team could assist you in your vehicle-buying process and we congratulate you on your new BMW.

August 18, 2023

SALES PERSON NOT ON YOUR SURVEY. WITHOUT THIS SALES PERSON ... NO SALE NO NEED FOR A SURVEY SURVEY DESIGN IS NOT USER FRIENDLY.. ASK FOR PERSONAL PW AND PRIVATE DATA More

by JHAZELWOODJR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MONHAMMED AHMED, Allen Bridges, Victor Sousa
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Aug 24, 2023 -

United BMW responded

Hello, Your feedback is important to us here at United BMW and I would appreciate the opportunity to speak with you to address your feedback. Please email me with your preferred contact information. Thank you, Victor Sousa General Manager United BMW vsousa@penskeautomotive.com

August 15, 2023

I purchased my new baby (2017 Porsche Cayenne) from these guys. The customer service and care I received was exceptional! I would not hesitate in referring others to this dealership. My Client Advisor "Patri More

by TyeSmith
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patrick McPherson, Client Advisor, Dan Sylvester
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Aug 16, 2023 -

United BMW responded

Congratulations on your 2017 Porsche Cayenne, Tye. We are honored to read you had such an exceptional visit with our Sales Team. Offering an informative, knowledgeable, and flexible experience is what we strive for here at United BMW. Thank you for your recommendation and 5-star review. Do not hesitate to reach out if there's anything else we can do for you.

August 14, 2023

This is my second car within a year from United BMW. It was great experience from ordering the car , super fast at receiving it and buying process was painless. I worked with the same team when I bou More

by salim harb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Conrad, Farand Espillat, Rock Kharischarishvili
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Aug 16, 2023 -

United BMW responded

Salim, We take our customer feedback very seriously and would like the opportunity to speak with you about any questions you have regarding your payment. Can you please send your preferred contact method to me? Thank you, Victor Sousa General Manager United BMW vsousa@penskeautomotive.com

Aug 17, 2023 -

salim harb responded

Victor, I am not asking about my payment, it's about PRINCIPLE , that the deposit should not disappear later on during the deal. I just sent you an email about my contact method, if you would like to discuss about it an details. Thank you, Salim Harb

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