1,079 Reviews of Union County Kia - Service Center
We purchased a car from Union County Kia in the evening. We were told we couldn't test drive the car because they didn't have any "plates", we should've walked out then. We proceeded with the purchase, the We were told we couldn't test drive the car because they didn't have any "plates", we should've walked out then. We proceeded with the purchase, the dealership was locking the doors as we left. As we pulled out of the parking lot and onto the highway, the vehicle sputters. Our entire 1 hour drive home was in a sputtering vehicle. I sent a message as soon as we got home to the dealership number that had been texting me in days prior. Their response was that there is no law requiring them to do anything, but bring the vehicle back for a service. We went back to have the vehicle serviced, and pick it up two days later. As we drive off the lot, sputtering. We turn around and go back again!! We are met in the lobby by someone else who says that they will look into our concerns. We wait.... And wait ... And wait. The associate that met us in the lobby tells us he has driven our vehicle and that I'm "not crazy" there's something going on with the vehicle. We are once again waiting. We decided to ask what the options are for repairing or reversing our deal as this whole process has been a disaster. We are told by the associate that there is nothing they can do. And that they don't have to help us at all. We were also informed that the associate told our salesman to let us know the vehicle was in service at the time we signed the deal. He later retracted that statement, saying there are so many vans he can't be sure if it was ours that was being serviced. We are told that we can use the loaner car again until they can "fix" our car... Again. The entire process has been drawn out, frustrating, and manipulative. We have been lied to (your vehicle was in service, wait maybe it wasn't), pushed away (there is nothing we can do), and exhausted. We have stayed at that dealership until they close, driven several hours back and forth, and wasted so much time and gas on this. All to be told, you're screwed and we don't care. So... No. I do not recommend this dealership. More
Excellent service from time of arrival! Customer service was top notch. All service the vehicle needed was done in timely manner. Will continue to be a regular customer. Thank you again! Customer service was top notch. All service the vehicle needed was done in timely manner. Will continue to be a regular customer. Thank you again! More
Racquet was very helpful and let know what was going on with my vehicle, She was also cordial, with my vehicle, She was also cordial, More
My experience was timely, friendly and excellent I enjoy every time that I come to union county here because everyone is very friendly the services excellent no one ever tries to sell me extra parts and thi every time that I come to union county here because everyone is very friendly the services excellent no one ever tries to sell me extra parts and things that I don't need. They only fix what I need fixed and asked if there's any other questions or anything that I need help with or if I would like to look at a car. More
This dealership listens to their customers needs and wants. They provide outstanding service. I recommend this dealership. wants. They provide outstanding service. I recommend this dealership. More
Everything was great as usual. Emma was friendly and the service was above and beyond. Emma was friendly and the service was above and beyond. More
We drive 45 minutes just to get to Union County Kia. The service personnel at this location are friendly, efficient and very welcoming. My personal recommendation would be to have some outside tables so The service personnel at this location are friendly, efficient and very welcoming. My personal recommendation would be to have some outside tables so that customers have the option of sitting outside while we wait for service. More
Friendly atmosphere and efficient service. Good communication with informed advice. Respects my time a and offers a comfortable waiting area. Good communication with informed advice. Respects my time a and offers a comfortable waiting area. More
No issue. Kept me updated on how things were going Will definitely be back there for any future services Kept me updated on how things were going Will definitely be back there for any future services More
Raqual is an excellent employee that helps me ! She always takes care of my car issues. She is an excellent employee. She always takes care of my car issues. She is an excellent employee. More