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Redwood Ford

Ukiah, CA

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7 Reviews

1170 S State St

Ukiah, CA

95482

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Showing 7 reviews

December 10, 2024

Service shop here screwed up my truck on a recall (closed down now so having to sue FoMoCo) because they couldn’t bear to listen to a female… More

by TrucksR4Girls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tech44,DJ,Drew, pretty sure they’re all the same person but who knows but them
Dec 10, 2024 -

TrucksR4Girls responded

Long story short they did something to my vehicle that overtime ended up frying it, they somehow bypassed my P.A.T.S. System (which I told them HAD to be reset before they did the recall at all) they didn’t , and then they didn’t even finish the reprogramming of my pcm because my OBDII reader tells me it failed, they also broke a bunch of stuff during their “pinpoint test”… I’m sorry but why was my right rear wheel speed sensor even touched during the inspection of my break pads…. My brother used to work for ford and had been a mechanic for 20+ years. He says there’s no reason to remove my wheel to even check my break pads…. They broke my RR Wheel Speed sensor, denied it also and refused to repair it, my truck had power boost/supercharger-turbocharger issues when I got it back in the end and I Barely drive my truck 3,000miles last year, my gas mileage has been a complete joke, 6 MILES TO THE GALLON!!! And FoMoCo has decided to tell me it’s not their problem and because the repair shop is gone along with the dealership they’re not gonna do a xxxx…. However the NHTSA Administered that recall and my vehicle is barely 10 years old so aren’t they required to remedy the damage done to my vehicle that occurred during a recall in one of their approved dealerships…? Hence the probably gonna have to sue FoMoCo…. The shop manager was a condescending xxxxxxx who wouldn’t listen to me at all because I’m a girl, and if you don’t want him anywhere near your vehicle which I recommend you do not allow him to be at all, stay away from whatever business has opened in their old address on S.State Street in Ukiah because he’s still there, he’s still the shop manager and I pray for not only anyone who has had their car in there but also the poor new owners of the facility, if you’re having business problems with customers complaining, clean house guys it’ll only do you good

March 04, 2024

I would not do business with a company that received a lead and never even responded to it. More

by jim
Purchase Time
Recommend Dealer
No
Employees Worked With
NOBody responded
September 03, 2016

Big Change Ukiah Ford had a bad reputation and was a terrible place but there has been a change in ownership and "WHAT A CHANGE". We purchased two vehicles here More

by Mike Hart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey, John, Dwayne, Peter, Enrique
October 20, 2015

no one is home i've contacted this dealer via internet at least three times. they always send the thank you and they will get back to me in 24 hours. to date, no res More

by riodavid
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
no one was home...
July 01, 2015

What a change! Over the years, I have gone to Ukiah Ford to look at vehicles and was always disappointed. This last week, I stopped at the dealership on our way to S More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant, Hugo, Heather
January 21, 2014

Worked with this dealership to try and get a fair price, but they didn't budge much at all from the sticker and were almost defiant. When I found a much better deal at another dealership, I took it and ema More

by jaffey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John
February 12, 2008

June was great. She knew her product so well, a true professional. Treated very well and I got a really good deal right up front. More

by ziffy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June Wilson