Tynan's Nissan Aurora

Lower payment and brand new car I went in trying to lower my payment and trade in a vehicle that i was upside down on. Gary Rotter was very helpful and not pushy at all. He stayed po I went in trying to lower my payment and trade in a vehicle that i was upside down on. Gary Rotter was very helpful and not pushy at all. He stayed posotive and in the end they really helped me out and got me into a 2018 altima. Thank you all. More

Best dealership I have been to! They were friendly, efficient, prompt, courteous, and knowledgeable and very reasonable.. I called ahead and was told that if I had my car in by 4 o They were friendly, efficient, prompt, courteous, and knowledgeable and very reasonable.. I called ahead and was told that if I had my car in by 4 o’clock it would be serviced for sure on the day I needed it done. Even though I was from out of state and just passing through they made me feel like an important customer. More

Tynans service Tynans is the Nissan shop to go to when it comes to excellent work and fair price. I have never had to error about the work that they do on my Armada. Tynans is the Nissan shop to go to when it comes to excellent work and fair price. I have never had to error about the work that they do on my Armada. More

Service dept review Brought my vehicle in to have the brake checked. Ij didn't have an appointment, it was on a Monday and they were busy. The service representative wa Brought my vehicle in to have the brake checked. Ij didn't have an appointment, it was on a Monday and they were busy. The service representative was happy to assist me. He assured me that they would take care of it. To be honest, I thought he would come back and tell me that the brakes need to be replaced. To his credit, he gave me a print out and he relieved my concerns. I should have known that Tynans is an A one company that treats customers fair. More

Ask for Brian Laatsch!! I had asked for Brian Laatsch, the service advisor I had spoken with before. Instead, I got Luke Clearwater. I expected everybody to be equally profes I had asked for Brian Laatsch, the service advisor I had spoken with before. Instead, I got Luke Clearwater. I expected everybody to be equally professional, so I didn't make a fuss. I have never been left feeling so uncomfortable and so uneasy leaving my car with an alleged trusted dealer. My first encounter with Luke, I thought he was snide and very insulting. His tone made me feel low and unintelligent in the way he asked if I had looked under my car lately. From that point on, his condescending and snarky attitude never waived. His unprofessional approach was relentless and it took going to his manager to acquire photos of the damages on my car to submit an insurance claim. He said "that's what the adjuster is for." My insurance company was very busy with other customers and could not send an adjuster very quickly. We had to wait a business week for them to come by. Luke figured he could call my insurance company himself and get them there faster because "he's not making any money with my car just sitting in his parking lot." The adjuster did not come any quicker than he demanded. When he did arrive the next week, Luke was talking to him as he saw me coming into the bay. He walked off after saying, "Oh, well there's the customer." I guess somewhere along the line, I stopped having a name. Each time thereafter that I had to deal with Luke, there was always a "misunderstanding." My loaner car was referred to as a rental and I found out through my insurance company that he had billed them for me using the loaner car while mine was being serviced. (I bought my car here) He insisted that I check my mail immediately to find a check from my insurance company. There was supposed to be a direct payment, so I was not expecting to see a check. Sure enough, that's where my insurance company had failed and there was a check. Luke made me rush to find the issuing bank so that I could cash it. Again, Luke made it clear that Nissan was NOT going to pay for my rental car waiting for the check to clear. I had already secured another rental car and turned in my loaner because he told me my car would be there the next day. The next morning, I called my bank and arranged it so that the money would show immediately available and I attempted to pay Luke. Luke gave me another one his classic, snarly looks and said that there was a "misunderstanding" and that they were "shooting for" my car to be ready that day. He said it could be a few more days if he found any other problems upon inspection. My car was not there and he could not accept payment because he had no completed paperwork. If problems were to arise, then why did he agree to the amount the check was issued for? I told him I already got another rental car and turned in his loaner. Hours later, I got a voicemail from him. Magically, my car was ready. Imagine that. I picked my car up the next day and he mentioned the "misunderstandings" that occurred. NOBODY misunderstood anything. I know what he told me and he kept changing his story to make me the bad customer. I was able to work with Brian upon pick up, as Luke showed me no acknowledgement. Thank GOD!! Brian was so helpful and professional and helped me understand what was going on, what needed to happen and basically all the "aftercare" of getting my car back. He followed up with me after another repair was completed elsewhere and personally worked with me by riding and driving my car to address a different issue. It was a simple fix that was completed within an hour and he drove my car himself to assure that the problem was resolved. While my car was getting washed and detailed, he showed me on another car what mine was doing and where the issue was. My car has been running smoothly even since. Luke would have never done that. He probably would have just told me it was another misunderstanding. I cannot thank Brian enough for helping me get through this stressful ordeal while having my lifeline being out of commission. He took so much weight off of my mind and I was very confident in his ability and desire to take care of me. He is always pleasant, helpful and accommodating. No one better deserves the highest accolades and recognition for outstanding, above and beyond customer service. Brian is a true professional and the kind of person that draws customers back and makes them want to bring their friends to create new customers. Luke needs a replacement and an alignment on his attitude because he will make you feel less than human. I feel like he thinks women shouldn't drive and xxxx me for not noticing my undercarriage damage that gave no indicator of any issues. If only to work with Brian again would I ever go back there. Otherwise, I may never even buy a Nissan again. More

2018 Leaf Very good experience better than before. Easy to work with, I was in and out in no time and came in about 8:55 pm. Very good experience better than before. Easy to work with, I was in and out in no time and came in about 8:55 pm. More

Quick service!!! Nice and quick service!!! Chase the service representative was amazing and helpful!!! Will come back again to get my service done at this location!!! Nice and quick service!!! Chase the service representative was amazing and helpful!!! Will come back again to get my service done at this location!!! Thank you!!! More

Best car buying experience Our experience was smooth, not chaotic and not high pressured! Bryan Lopez was a wonderful salesperson! He loves his job and was so helpful! Thanks!! Our experience was smooth, not chaotic and not high pressured! Bryan Lopez was a wonderful salesperson! He loves his job and was so helpful! Thanks!!!!! More

Efficiently quick. Great friendly service. In and out in a timely fashion. Always keeping me informed as to what is going with my vehicle. Also advising on future servic Great friendly service. In and out in a timely fashion. Always keeping me informed as to what is going with my vehicle. Also advising on future services based on mileage. More

Volkswagen Leasing Review - Great Experience Jordan was absolutely a pleasure to work with. Very straightforward and worked hard to get me an incredible deal that I didn't even come close to anyw Jordan was absolutely a pleasure to work with. Very straightforward and worked hard to get me an incredible deal that I didn't even come close to anywhere else. Very considerate, accommodating, and up front. I am very happy with my car and the overall experience - it was shockingly easy and enjoyable. More