Twin State Ford, Inc.

Customer service excellence This dealership has always give me excellent service. They notify me of deals available without pressure sales. They work hard to get me in the vehicl This dealership has always give me excellent service. They notify me of deals available without pressure sales. They work hard to get me in the vehicle I want at a fair price. More

Fast and fair pricing Nice experience no pressure, nice sales people. They work with you on trades and have a great selection of vehicles. I have bought and leased vehicles Nice experience no pressure, nice sales people. They work with you on trades and have a great selection of vehicles. I have bought and leased vehicles here for years. More

Great Dealer and sales people I have not enjoyed purchasing a car for the last 20 years! This dealership changed that. This is what buying a car should be like. They really are. Fi I have not enjoyed purchasing a car for the last 20 years! This dealership changed that. This is what buying a car should be like. They really are. Five star rating. I cannot recomend highly enough they were awesome! More

I'm the dealerships outside CPA, they take great care of me. The service department checked me in and we went through what work needed to be done, then they came back to me with their findings and told me what i The service department checked me in and we went through what work needed to be done, then they came back to me with their findings and told me what it would cost by item and asked if I wanted all the work done and I gave them the go ahead. The vehicle was ready by the end of the day as promised. More

service appt for oil change loved being able to set up the appt via email and get the time that worked best with my schedule! got right in and the service was quick! thank you! loved being able to set up the appt via email and get the time that worked best with my schedule! got right in and the service was quick! thank you! More

Service on my 2016 Ford F-350 DRW I brought my truck in after noticing a wobble in the steering and wear on my passenger side tire. Called service dept and spoke with service writer P I brought my truck in after noticing a wobble in the steering and wear on my passenger side tire. Called service dept and spoke with service writer Peydon Wright who was extremely helpful in providing me with possible causes to tire wear and quotes for service. I brought my truck in on 1/28/19 and waited in their comfortable lounge area. While I sat and watched the news and weather on TV I was greeted by a pleasant staff of not just managers and salespeople, but also mechanics who asked if there was anything I needed. Peydon was there and she kept me updated on my vehicle. I was relieved to know that the problem was only the alignment and the cost of the alignment and tire rotation came out to what I was quoted. No one likes to go to the dealership knowing that something is wrong with their vehicle, but the staff at Twin State made the experience less stressful. Thank you. Bill C. More

inspection great service, very friendly staff! I would recommend this garage and bring my vehicle back here for future services. The prices seemed fair and reaso great service, very friendly staff! I would recommend this garage and bring my vehicle back here for future services. The prices seemed fair and reasonable. More

Service and LOST AND FOUND Above and beyond the call of duty! I have a Ford Fusion that I leased from Twin State Ford. The lease will expire in April. last week I made an app Above and beyond the call of duty! I have a Ford Fusion that I leased from Twin State Ford. The lease will expire in April. last week I made an appointment in person for maintenance and to remove the drivers seat. I told Paydon the extremely professional and friendly Advisor that I lost a piece of jewelry that had been my mothers and I had taken care of it for 25yrs. Myself and 2 others had already gone over the car and under the drivers seat as best we could but to no avail. I wasn't sure it was lost in the car but it was my last hope. I had it when I went to MA for a funeral and it was gone when I got there. I told Peydon I could not return this vehicle without having the seat taken out and the floor examined. Today was my appointment and I told Peydon and Ryan (the technician) what to look for. Three hours later I returned for my car and said you probably didn't..Peydon put her hand in a draw and pulled out a little bag WITH THE JEWELRY IN IT!!!! Peydon and Ryan had found it. Both of them looked for it and it wasn't easy to find but they did. The service on the car was great but what they both did for me will never be forgotten. This piece was priceless and had been missing for months and I figured it was just gone. I can never thank them enough. I don't think they realize what they really did for me. Thank you Peydon and Ryan you both went above and beyond for someone you didn't even know. You both showed care and understanding in regards to my loss and shared my joy when you gave it to me. Thank you and God bless. Lynette C More

Thank you They got me taken care of and fixed the issue I was having promptly and in a professional manner. Thanks for helping me get my car back to normal. They got me taken care of and fixed the issue I was having promptly and in a professional manner. Thanks for helping me get my car back to normal. More

Number one in customer service Twin State Ford has the best customer service I have encountered with any dealership! Everyone is very knowledgable and so friendly. I would highly re Twin State Ford has the best customer service I have encountered with any dealership! Everyone is very knowledgable and so friendly. I would highly recommend Twin State. More