Twin City Toyota
Herculaneum, MO
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First off, our buying experience was fantastic. The sales staff was great, however, after getting the car home I noticed a transmission fluid leak coming from the case cover as well as the fluid p The sales staff was great, however, after getting the car home I noticed a transmission fluid leak coming from the case cover as well as the fluid pan. I checked the paperwork and sure enough the dealerships maintenance department had resealed the pan prior to my purchase. No big deal - they did a poor job with the permatex gasket or tighted the pan incorrectly; people make mistakes. I contacted the service department, explained the issue in which THEY WROTE VERBATIM on the service request. I dropped the car off and after a week I got it back. The service department did not address the issue and instead said they repaired a “leaking transmission fluid line”. The car is still leaking transmission fluid out of the case cover and the pan because they didn’t want to take the time to properly fix it. The car is still under warranty but I don’t trust them anymore so I will fix myself. As you can imagine, I will not purchase from this dealer again and I will encourage others to stay clear as well. This was the first vehicle I have ever financed and what went from a great experience with the sales team has turned into a major inconvenience because of the incompetent service department. I expect better service after spending 17k plus on a car. More
Great service, friendly staff. Everyone was helpful and made sure I was happy with my purchase. This is my 3rd vehicle purchased at Twin City Toyota and wont be my last! Everyone was helpful and made sure I was happy with my purchase. This is my 3rd vehicle purchased at Twin City Toyota and wont be my last! More
The whole experience was easy and stress free. Samantha Raumschuh was a pleasure to work with. This is my 2nd purchase from Twin City Toyota and I have not been disappointed in either vehicle, the Samantha Raumschuh was a pleasure to work with. This is my 2nd purchase from Twin City Toyota and I have not been disappointed in either vehicle, the salesperson, or the service. This purchase was for my son's car and he is very happy. Thank you Sam and Twin City Toyota for such great service. More
This is the best dealership around. You will be treated fairly and with great respect. Everyone there is super awesome, however, I'm partial to Sandy Turner. I have bought several cars You will be treated fairly and with great respect. Everyone there is super awesome, however, I'm partial to Sandy Turner. I have bought several cars through her. You will not be disappointed. More
Exceptional service and support from a very professional and polite staff. Hassle free environment topped off with a welcoming atmosphere. The Twin City Team went above and beyond any and all expectations. and polite staff. Hassle free environment topped off with a welcoming atmosphere. The Twin City Team went above and beyond any and all expectations. Special thanks to Sandy Turner for her heartfelt hospitality and knowledgeable service and Aaron Davis the for getting me a grate loan with a low rate and payment plan. I will undoubtedly be returning to Twin City Toyota for all of my future purchases. More
This was literally the easiest and best vehicle buying experience I've ever had!! Christina is super helpful, and the entire staff was polite and eager to please!! experience I've ever had!! Christina is super helpful, and the entire staff was polite and eager to please!! More
Christina Kennon was very helpful in finding me a suitable car on a tight timeline. She was very patient and thorough. I appreciate her honesty and caring nature. I love my new Rav4! suitable car on a tight timeline. She was very patient and thorough. I appreciate her honesty and caring nature. I love my new Rav4! More
Sam Raumschuh was amazing! She found the exact vehicle I was wanting and kept me up to date while waiting for it to arrive. She was very knowledgeable about the vehicle I bought and did a great job going th was wanting and kept me up to date while waiting for it to arrive. She was very knowledgeable about the vehicle I bought and did a great job going through all the bells and whistles that car had. More