Twin City Nissan

WHEN I ASK TO SEE THE CARFAX ON THIS CAR THYE WOULD NOTLET ME HAVE IT THAT CAR WAS WRECK AND ENGINE IS TEARING UP DO NOT BUY IT NOTLET ME HAVE IT THAT CAR WAS WRECK AND ENGINE IS TEARING UP DO NOT BUY IT More

The Sales staff asked relevant questions and took the time to find the correct vehicle for me and my family. They respected my time and did not use high pressure tactics. The owner, Bill Riley, took his time to find the correct vehicle for me and my family. They respected my time and did not use high pressure tactics. The owner, Bill Riley, took his time to assist in the price negotiation and was honest and transparent in his dealings with me. I felt like I got a great deal from him. The Finance Manager, Gabriel Mamane, took his time explaining all the paperwork and made sure I ended up with the best Extended Warranty plan for my new Pathfinder. Finally, Roger Wittman, did an exceptional job showing us all the features of our new Pathfinder. He took his time and made sure we understood everything and helped us with our personal settings as well. The new Nissan Pathfinder is an unbelievable vehicle. More

Regardless of all the negatives you hear about the car business and buying cars, my experience at twin city nissan was impeccable . From the introduction, to the negotiation , to the final deal. I highly business and buying cars, my experience at twin city nissan was impeccable . From the introduction, to the negotiation , to the final deal. I highly recommend twin city Nissan. More

These people are criminals...if law was on the side of the consumer, rather than business. They sold my brother a used car (for substantially more than its Blue Book value in good condition) that was back the consumer, rather than business. They sold my brother a used car (for substantially more than its Blue Book value in good condition) that was back in the shop within days of the sale for engine trouble. They said they needed to replace the engine, but with a used engine that had only slightly higher mileage than the original (the original had 66K, the replacement supposedly had 72K). After two oil treatments, multiple sensor failures and SEVEN trips to the mechanic, it was determined that the needed repair, at $750, was not covered by warranty and would be owed by my brother. While Twin City Nissan claimed not to know the mileage on the replacement engine, the parts supplier confirmed that the actual mileage was 120K, not 72K. According to an attorney, that and other aspects of this transaction were covered under breach of contract and that he definitely had a case, but it would be risky in terms of what my brother would owe up front. So instead of doing the right thing and simply taking this obvious lemon back, returning my brother's money and letting him go elsewhere to purchase a vehicle, they demanded their loaner car back and gave him the choice of whether to pay for the $750 repair on the lemon (and whatever other likely repairs the car would need) or trade in the lemon (for thousands less than he paid for it) on a more expensive car. In other words, they get back what they put into the lemon by keeping my brother's money, then make even more money by selling him a more expensive car (which they required he buy from them). This business' license should be revoked. They are peddling vehicles that are not in drivable condition, then forcing the unsuspecting customer into coughing up more money, simply because law allows them to do so and folks are afraid of losing money through a lawsuit. There are plenty of other places to buy a car; places who understand the value of customer service and the risk/benefit of allowing such a thing to take place. Sure, they may have made a few thousand from my brother, but they are going to lose a lot more than that when people realize the danger they are in when purchasing a used vehicle from Twin City Nissan in Alcoa, TN. More

I dont advise anyone to use this dealership are they rude, full of broken promises and dont treat u like you like the customer is important .I strongly sugest everyone go elsewhere rude, full of broken promises and dont treat u like you like the customer is important .I strongly sugest everyone go elsewhere More

After the salesman called to ask for my business, I returned to the lot and they could not find the vehicles that I had asked to see. Other salesmen on the lot continued to show other models out of a d returned to the lot and they could not find the vehicles that I had asked to see. Other salesmen on the lot continued to show other models out of a different class of vehicle and insisted that they were the same vehicle as we had requested to see. After wasting 30 minutes on their lot, I left and purchased a vehicle from another dealer less than 2 hours later. This was the second experience with the dealership and the last. More

I dealt with sales representative named Jason. He was nice and very helpful. Sales manager also named Jason. Unfortunately he was a jerk. The vehicle I was looking at was priced lower on the web than on nice and very helpful. Sales manager also named Jason. Unfortunately he was a jerk. The vehicle I was looking at was priced lower on the web than on his lot. When I ask him about it he told me to go buy it there. Needless to say I followed his advice. Not only did he lose the sale but all the service work over the next several years. Beware of Jason the Sales Manager. More