Twin City Nissan

WORST CAR DEALERSHIP I HAVE EVER DEALT WITH Beware of Twin City Nissan. These are the most corrupt people I have ever dealt with. I purchased a 2015 Nissan Sentra on 12-31-2015. On 1-2-2015 I to Beware of Twin City Nissan. These are the most corrupt people I have ever dealt with. I purchased a 2015 Nissan Sentra on 12-31-2015. On 1-2-2015 I took it on a business trip to Chattanooga. This is the first time I have driven this vehicle. On my way back to Maryville the vehicle just quit. I would hit the gas but it showed no rpm's and it stopped running. I called the dealership and they told me I had to call their towing service, and I asked them to call it and they refused. I had to call. The people I dealt with were so rude and indignant like I was a problem to them. I called the salesman, Sal, and he told me " What do you want me to do about it? He couldn't care less. And Jim, the sales manager, was so rude that I couldn't even talk to him. He was getting upset with me for me asking questions about the car and the way they do business. I went out and hired a lawyer and I walked in to the dealership and threw the keys on a desk. These guys are the worst guys I have ever dealt with. Beware everybody. These people a snakeskin salesmen. The bad part about is that I bought a 2008 Nissan Sentra from Oak Ridge Nissan and paid it off so I was a returning customer and they treated me like a second class citizen. One of the worst experiences of my life. More

Deceitful Dealership I recently bought a Nissan and was given a price out the door.my salesman wrote the price on a card and we shook hands on it. I was offered a warranty I recently bought a Nissan and was given a price out the door.my salesman wrote the price on a card and we shook hands on it. I was offered a warranty for $3.00 a month for 72 months. However when I reviewed my paperwork, the salesman added 2500. To the price of the car and the warrenty turned out to be 2500.00 or 30.00 fot 72 months. I was misled in both areas. The manager there was of no help and was very rude. I've tried working with Nissan consumer division and they are no help. My last car was a Kia and they were wonderful to deal with and never had a problem with them More

Watch out for unscrupulous salesman!!!!!! We purchased a Nissan Altima and agreed on a final price. After several long hours we were rushed through the finance office and did not discover unti We purchased a Nissan Altima and agreed on a final price. After several long hours we were rushed through the finance office and did not discover until later that they had jacked the price up by several thousand dollars. We have tried every avenue of recourse to no avail.we have tried to talk to the owner. He refuses to meet with us or talk to us. At several other dealerships the ownera have actually talked to us or shook our hands. The manager at twin city is also very rude and condescending. We would never go there again. Beware!!! More

13 hard credit inquiries We walked into Twin City Nissan looking for a good used car, upon speaking with the salesman, we decided to let them run a credit report so we could h We walked into Twin City Nissan looking for a good used car, upon speaking with the salesman, we decided to let them run a credit report so we could have an idea of what the financing would be. We clearly stated that we DID NOT want our credit run multiple times, due to the effects of multiple hard credit inquiries and the effect it has on our credit report. The salesman went to run our credit to see if we could get the car we wanted. A couple of minutes later our salesman and two other sales managers came back with a deal that was not agreeable to us, at that time my wife spoke up and told them the terms that we would accept. After some time they came back with a better offer and we signed the papers. When we were signing the papers, the finance manager Gabriel asked us for our bankruptcy discharge papers, we informed him that the bankruptcy court had sent us papers stating that we had officially completed our bankruptcy; however, we were waiting on our discharge papers, he said no problem. Two weeks later, we get a call from Gabriel stating that our financing had fallen through due to not having a copy of our discharge paperwork, at that time he told us not to worry, that he was working on getting us another lender, we once again stated that buying the auto was not of primary importance and that we did not want our credit report run multiple times and that we did not want several hard credit inquiries on our credit report. Two weeks later, we received our bankruptcy discharge paperwork and brought it to Gabriel and signed a new contract for our auto. A month later, I check my credit report and find that I now have 13 hard credit inquiries originating from Twin City Nissan within a two week period, after we specifically told them we did not want those on our credit report but they did it anyways. We believe that Gabriel and Twin City Nissan were more worried about selling us that auto and keeping our $9000 down payment, than what was in our best interest,despite what our wishes were... I have tried several times and send several dispute letters to the credit reporting agencies trying to get these removed. I have been told there is no way to get them removed because we originally signed the paperwork so they could run that very first credit report with the first salesman, that by the way, we never seen again after being introduced to Gabriel. BE VERY CAREFUL DEALING WITH THIS DEALERSHIP, THEY DO NOT HAVE YOUR BEST INTEREST AT HEART, DESPITE WHAT YOU TELL THEM!!! we will not be buying another vehicle from this dealership More

worst customer service I am going through a bankruptcy and am in need of a new vehicle. Twin City Nissan reached out to me via mail with a letter saying they could help me f I am going through a bankruptcy and am in need of a new vehicle. Twin City Nissan reached out to me via mail with a letter saying they could help me finance a vehicle while in my current situation. The salesman started out nice but a little condiscending treating me and my girlfriend like we were kids. He told us to wait 15 minutes while he ran my app which turned into 2 and a half hour waiting game and when we finally got to test drive some vehicles, the only thing he could show us was junk. They also wouldn't tell us the prices of anything and wouldnt tell me my interest rate. We finally found a car we loved and went home to talk it over with a family member and get everything squared away. The next day I called the salesman and we talked about a co-signer which they promised would help only to find out an hour later because my bankruptcy hasn't been finalized that I can't have a cosigner which they should have known and then he tells me they sold the car after we left the previous night. Why not tell me that up front before we went any further in the process? Such an irritating waste of time. Twin City contacted ME for their business not the other way around. Just because I am going through a rough time in life doesn't mean I deserve to be lied to and jeked around. Won't ever go back or recommend this place to anyone. More

Twin City Nissan Alcoa, Tn. We purchased a new Nissan truck here earlier this year. The salesmen went far and beyond with professional and friendly service. EXCELLENT. But beyon We purchased a new Nissan truck here earlier this year. The salesmen went far and beyond with professional and friendly service. EXCELLENT. But beyond this their Customer Service is outstanding!!! Not only do they take the time to remind you of oil changes and service , but are super friendly even after the sale. My oil changes have left me feeling confident that my vehicle was superbly looked after with tire rotation ,interior /exterior check,under the hood under the vehicle ,battery,brakes etc... too many to mention here. I am absolutely amazed with their service. If I ever need another vehicle, I will absolutely come to Twin City Nissan in Alcoa, Tn. Thanks to everyone. You are very much appreciated! Charles Wilson More

Impressed by the sales rep. Pete Cheney After a long search we settled on a vehicle at Twin City Nissan. The kind and helpful attitude of salesman Pete Cheney helped me decide to buy from th After a long search we settled on a vehicle at Twin City Nissan. The kind and helpful attitude of salesman Pete Cheney helped me decide to buy from there. He was very polite and never pushy. He went above and beyond what I had expected from a salesman. How nice it was to see someone let their light shine on the job. We only hope he is there when we are ready to purchase another vehicle. More

2015 Nissan Rogue Today I purchased a new Rogue from Twin City Nissan. As a 65 year old disabled Veteran I have had many a car buying experience. But I have to admit Today I purchased a new Rogue from Twin City Nissan. As a 65 year old disabled Veteran I have had many a car buying experience. But I have to admit my Twin City Nissan purchasing experience was the most positive and enjoyable I have had in a very long time. I appreciated both the professionalism and friendly manner of my salesman James Warren. As well as the other Twin City staff I interacted with during the purchase and car delivery process. All together they really helped in my decision about the type of Nissan that would best suit my needs and of course the financial arrangements. All in all a good day and now we a well made good looking vehicle that will serve us well. Thanks Twin City Nissan! More

Great Customer Service! Being that I am a very inexperienced car buyer, I was extremely nervous about the overall process of purchasing a dependable car. A few days before m Being that I am a very inexperienced car buyer, I was extremely nervous about the overall process of purchasing a dependable car. A few days before my experience at Twin City Nissan, I had a rather terrible experience with another used car dealership in Knoxville. The salesman at the other dealership was pushy, unorganized, and was not in any kind of hurry to get me in a car. At Twin City Nissan my experience was the total opposite. The salesman, Mike Jones, was enthusiastic and personable throughout the entire process. He listened to what I wanted and worked with me until he found the perfect car for my family. While the Business Manager, Bill Keeton, drafted the paperwork, Mr. Jones took the time to sit and talk with my fiance and I, and he provided a carfax without me having to ask for it. Bill Keeton was also great to work with. My credit is not that great, but he helped me to finance a car without judgement or negativity. I'm thankful that both employees at Twin City made this experience a great one, and I will definitely recommend this dealership to family and friends! More

we got the car took it to mech was going to buy was told car one owner never been wrecked it has been owned by 4 owners and wrecked on left side very damanged ask for carfax they said the car was what th car one owner never been wrecked it has been owned by 4 owners and wrecked on left side very damanged ask for carfax they said the car was what they said 1 owner we fould out it was owned by 4 owners miles on car 57;000 miles that was fixed 10 year old car 4 owners not one miles are incorrect sales man would not try to put us in anything else trying to rip off a person and lying to a customer is bad business I would not go back to twin city I would not go there if you do make them show you a car fax because they will take you More