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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,436 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,436 reviews

June 01, 2023

Evan was able to get me in the same day I called for a regular service. He was very professional and friendly. More

by shelieaston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Nguyen
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Jun 01, 2023 -

Tustin Lexus responded

Hi Sheli, We're here to help and happy to see that our team was accommodating and able to get you in for same-day service. We hope your Lexus is running like new again and we look forward to seeing you here at your next visit. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

May 31, 2023

They were very professional and helpful. They found the exact car I wanted and showed me how to use it. More

by arayj
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ray and Bobby
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Jun 01, 2023 -

Tustin Lexus responded

We are very pleased to read about your car-buying experience and see that our team did a great job getting you into the vehicle that you deserve. Thanks for both your business and your feedback and we hope to continue to help take care of all your future Lexus needs. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

May 30, 2023

Dedicated , knowledgeable employees. Salespeople are professional and not. “ pushy “.willing to order from sister location. More

by hagotterer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Azimi, Rick Massucci, Derek Kincebach
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May 31, 2023 -

Tustin Lexus responded

We're very pleased to read this and see that our team is accommodating. We appreciate your positive feedback and we hope to continue to provide you with this same great service. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

May 30, 2023

Pleasant, professional, enlightening enlightening, and helpful helpful. I appreciate the attention to being. Ada compliant. The plasma screen showing the scanning of my car as I arrived. I found quite in More

by Ibejanet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in service
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May 31, 2023 -

Tustin Lexus responded

We're very pleased to read this, as we work hard to make sure each guest receives the 5-star service they deserve. Thank you for taking the time to share this and please don't hesitate to let us know should you have any questions about anything. We're always happy to help. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

May 30, 2023

Work done on time. Scheduling was easy. Service writer was courteous. Waiting area was clean. More

by Sureshtek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
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May 31, 2023 -

Tustin Lexus responded

We understand that your time is valuable, which is why we're happy to see you received prompt and quality service. Thanks for choosing us here for your service needs and we can't wait to see you at your next visit. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

May 30, 2023

service man are very kind, good communication. maintance center are very profeesonal. Lexus car have a very good quality. More

by auklite88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
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May 31, 2023 -

Tustin Lexus responded

Providing quality service and communication are two of our top priorities, which is why we are very pleased to read this. Thanks for your feedback and for being a valued customer. We can't wait to see you here at your next service visit. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

May 28, 2023

Evan in service is excellent! Very disappointed that I was told there is a water pump leak and the quote is $3800. This is my fourth Lexus from this dealership and my lease was More

by n.eagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
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May 31, 2023 -

Tustin Lexus responded

We're disappointed that you have this water pump leak. Evan has offered you a loyalty discount to help cover some of the costs of this repair. Should you like to take advantage of this offer, please contact me and I'd be happy to set up a time to have this repair taken care of. Regards, George Glover Service Manager georgeglover@tustinlexus.com 714-368-3260

May 28, 2023

Personal are considerate and respectful to all owners. Revised work space that is open and pleasant when waiting for completion of the service. More

by Gjhartmann
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
May 31, 2023 -

Tustin Lexus responded

It's a pleasure to see that you enjoy both our facility and the level of service we provide. We hope your Lexus is treating you well and we hope to serve you again soon. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

May 31, 2023 -

Gjhartmann responded

Tustin Lexus has always provided great service. Janet and I have been talking our Lexus to you for over 18 years. Regards George Hartmann

May 27, 2023

As a longtime Lexus owner I enjoy the reliably excellent service and expect to continue to use this dealership. More

by stredler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
my employee not listed
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May 31, 2023 -

Tustin Lexus responded

We appreciate this 5-star review and the opportunity to earn your business. Should you ever need anything, please don't hesitate to let us know. We're here to help. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

May 27, 2023

I was greeted and guided throughout the whole process with ease. This is one of the best Lexus Dealership service experience! Thank you Tustin Lexus! More

by Davdkeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons Service Consultant
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May 30, 2023 -

Tustin Lexus responded

It's our pleasure, David! Thank you for stopping by and for taking the time to share this great review. We hope all is well and we hope to work together again soon. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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