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Tustin Lexus
Tustin, CA
1,435 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 1,435 reviews
October 06, 2023
Derek makes sure everything runs smoothly for me and looks out for cost saving opportunities . My car was ready to be serviced (new tires/alignment() when I brought in and was serviced within the estim looks out for cost saving opportunities . My car was ready to be serviced (new tires/alignment() when I brought in and was serviced within the estimated time table. The car was washed and looked brand new when I picked it up. More
by John L
Employees Worked With
Derek Kincebach
October 04, 2023
Paul Kim was my service advisor and he made sure all services were performed as required. Very pleasant and nice to work with. There is a nice area with wifi where I was able to work while I waited fo services were performed as required. Very pleasant and nice to work with. There is a nice area with wifi where I was able to work while I waited for my car. More
by RandyM
Employees Worked With
Paul Kim
September 26, 2023
James my advisor was awesome! My car was done in a timely manner, and he quickly advised me the recommendations. Always a great experience at Tustin Lexus. My car was done in a timely manner, and he quickly advised me the recommendations. Always a great experience at Tustin Lexus. More
by Kathleen Ricks
Employees Worked With
James Simmons, Rick Massucci
September 23, 2023
Excellent customer service in the vehicle service department! James Simmons provided truly outstanding service for my 55k maintenance appointment—including, helping me understand and review the featu department! James Simmons provided truly outstanding service for my 55k maintenance appointment—including, helping me understand and review the features and pricing of my next service appointment. This will help me budget accordingly for my car’s next major service. More
by TanyaB
Employees Worked With
James Simmons
September 21, 2023
I always love coming here, running an errand I don’t particularly like doing, but the staff always makes it easy and tolerable. Thank you Nick for going the extra mile in helping me find my key. I wasn’ particularly like doing, but the staff always makes it easy and tolerable. Thank you Nick for going the extra mile in helping me find my key. I wasn’t feeling well and have cancelled my appointment multiple times, but since I travel for work the car needs to be maintained properly. I have been helped by Nick, Steve, and Evan- all have remained consistent in providing excellent client service. Thank you all. More
by Ktfp
Employees Worked With
Sales- Richard Kim. Service- Evan, Nick, Steve
