Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,437 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
Contact Dealership
View Awards

45 Auto Center Dr

Tustin, CA

92782

Directions

By Type

Showing 1,437 reviews

December 13, 2023

The service consultant that I had was Nick Nehrir. Wasn't just up to par with me. Friendly wise I would give it a 0. The way he presents himself rubs me off the wrong way. I wish to not get assisted f More

by estherlee1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nehrir,Nick
Report | Print
Dec 13, 2023 -

Tustin Lexus responded

Esther, We work hard to provide each and every guest with the 5-star service they deserve at each visit and we're disappointed that's not what you received from a member of our team. I would like to learn more about this negative experience, so I can address this appropriately, as well as make sure you are assigned another member of our service team at future visits. I hope to hear from you. Regards, Roberto Nunez Service Director robertonunez@tustinlexus.com

December 11, 2023

James Simmons was great - he monitored the progress of my service request, provided feedback and recommendations as needed and completed my job well under budget. Excellent customer service! More

by Arun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
Report | Print
Dec 13, 2023 -

Tustin Lexus responded

Arun, We are so happy that James was able to take care of all of your needs and we're proud to have him on our team. Please let us know if we can help you with anything else! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 10, 2023

James was amazing - so kind and took care of my loaner car. You are lucky to have him as an associate! More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Dec 13, 2023 -

Tustin Lexus responded

Amy, It's great to see that James made sure you left a happy customer! We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 05, 2023

They are one of the most organized and efficient dealer I have experienced. I would recommend them 100%. More

by Ycla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rex Urasaki
Report | Print
Dec 06, 2023 -

Tustin Lexus responded

We're more than happy to hear that your experience was nothing short of stellar. Can't wait to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 05, 2023

Attentive staff and good selection of cars. Service center was on time and service agent was friendly and knowledgeable. More

by lieu suss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, services rep
Report | Print
Dec 06, 2023 -

Tustin Lexus responded

It's wonderful to see that you had a positive with our service team! Your business and time are much appreciated! We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 02, 2023

Evan provided the best customer service ever. He made everything so convenient and seamless from the moment I first spoke with him. Thank you, Evan! More

by markb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Report | Print
Dec 04, 2023 -

Tustin Lexus responded

It's great to see that Evan provided you with a seamless visit here! We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 01, 2023

Derek was great; quick/efficient and was able to get me set up with a loaner vehicle as needed too. More

by Carolyn
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Dec 04, 2023 -

Tustin Lexus responded

Carolyn, We are so proud of Derek and his efforts to provide you with a quick visit! Hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

November 29, 2023

I had the pleasure of working with Ryan and Joey to purchase my new 2024 Lexus IS 350. The process was super fast and it was absolutely the fastest deal I've ever gotten on a car. I highly recommend th More

by Jackydesiertodelmar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan, Joey
Report | Print
Nov 30, 2023 -

Tustin Lexus responded

We are thrilled that Ryan and Joey got you into your perfect Lexus! We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

November 29, 2023

Went in for my first service. It was very easy and smooth. the service department was also helpful with my new key fob. More

by jn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Nov 30, 2023 -

Tustin Lexus responded

We are so happy that you had a seamless service visit here with us! We can't wait to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

November 28, 2023

Generally, the staff of Tustin Lexus are friendly and accommodating, but sometimes they seem too busy and irritable, affecting the tone and quality of the visit to the dealership. As for mechanical work More

by jrsebastian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
Report | Print
Nov 30, 2023 -

Tustin Lexus responded

We appreciate both your business and feedback. It's important we provide our guests with 5-star service at each visit, which is why it's disappointing to see this is not always the case. We do appreciate you bringing this to our attention and this is something we will be sure to address with our team. We hope that your Lexus is treating you well and we look forward to seeing you here at your next service visit. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

1
...
53
54
55
...
144