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Tustin Lexus
Tustin, CA
1,440 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 1,440 reviews
February 19, 2024
The salesperson Alex has been really friendly and patient, but the person in charge of contract and financing looked nice at first but truned arrogant over time. patient, but the person in charge of contract and financing looked nice at first but truned arrogant over time. More
by Jayes
Employees Worked With
Alex Kim
February 17, 2024
Paul Kim and Robert, the service manager, were amazing, easily accommodated my request. my GX looks showroom new after the Cila-Jet treatment. I highly recommend them. easily accommodated my request. my GX looks showroom new after the Cila-Jet treatment. I highly recommend them. More
by Lexus owner
Employees Worked With
Paul Kim, Robert-manager, Eric Nguyen, Derek Kincebach
February 07, 2024
Brando provided timely and excellent service. His recommendations were appropriate and some of my service suggestions had been completed during earlier service. Honest and timely service. His recommendations were appropriate and some of my service suggestions had been completed during earlier service. Honest and timely service. More
by Palau234
Employees Worked With
Brando Allegre
February 03, 2024
Always treated well- advisors are professional. This is the3rd time I’ve been in for the same problem( bolt on rear taillight keeps loosening so light doesn’t work). Slightly frustrating but my car This is the3rd time I’ve been in for the same problem( bolt on rear taillight keeps loosening so light doesn’t work). Slightly frustrating but my car has 200k and hasn’t had any issues so hard to really complain! More
by andreaerickson
Employees Worked With
Can’t remember my main advisor, Rick Massucci
January 25, 2024
Great service personnel, very professional. Service as promised. James was quick and delivered as promised, even before I expected. I will return for my next service. Service as promised. James was quick and delivered as promised, even before I expected. I will return for my next service. More
by rwt1
Employees Worked With
James
January 24, 2024
Evan was great at answering all my questions, explaining the issue with my car and telling what to expect. I waited at the lounge for a reasonable time and he was quick to respond with a diagnosis and solu the issue with my car and telling what to expect. I waited at the lounge for a reasonable time and he was quick to respond with a diagnosis and solution. He offered a loaner car which I did appreciate and said he’ll get back in touch once the part needed is delivered. It was a good experience overall. More
by gostei
Employees Worked With
Evan Nguyen
