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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,293 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,293 reviews

September 05, 2023

Rick Massucci, always provide excellent customer service. I came without an appointment and Rick was able to accommodate the service to my car the same day. More

by carsama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
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Sep 06, 2023 -

Tustin Lexus responded

We're so happy to hear our team was able to get you in and back on the road in no time! Thank you for your stars. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 03, 2023

James Simmons is my service advisor for this service. He’s the best advisor I’ve met at Tustin Lexus. More

by gksunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
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Sep 06, 2023 -

Tustin Lexus responded

Thank you for choosing us! We're so lucky to have James on our team and we're thrilled he always delivers quality service. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 01, 2023

Service Department is great! They are helpful, efficient and very nice. They offer work stations while you wait for your vehicle. They explained everything being done on my ca More

by LisaBP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons - 5 stars
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Sep 06, 2023 -

Tustin Lexus responded

Thank you, Lisa! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 01, 2023

Derek was very helpful. I have worked with him several times that I have been there. If I had a choice I would want to work with him every visit. More

by quekentay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
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Sep 06, 2023 -

Tustin Lexus responded

Thank you for your stellar rating, quekentay! We are thrilled Derek always goes above and beyond to deliver 5-star service. We look forward to continuing to provide you with excellent service for years to come. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 01, 2023

Very good service and outstanding experience Very happy to do business with them.. Will come back for my next car for sure More

by mode_flashmx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian , Dave Strader, Alex Kim, Joshua Pratt
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Sep 06, 2023 -

Tustin Lexus responded

Thank you for your positive rating! We strive to deliver quality service and we're thrilled our team ensured you found an awesome Lexus. Welcome to the family! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

August 31, 2023

Service was quick and efficient. Car came back clean and communication was frequent. Happy with service More

by Kaitlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kim
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Aug 31, 2023 -

Tustin Lexus responded

It's our goal to make the process smooth and enjoyable for our customers. Thank you for choosing us as your trusted dealership! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

August 30, 2023

I really like and appreciate that I can get in and out of service area very quickly! More

by vanscoyannie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phong
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Aug 31, 2023 -

Tustin Lexus responded

We love to hear your service visits always go seamlessly! Thank you for choosing Tustin Lexus! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

August 29, 2023

Spectacular customer service From Evan Nguyen. Evan has great communication skills. He answered all questions I had in mind and was very detailed on my MPI results. Visiting Tustin Lexus never dis More

by bret_banderas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
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Aug 31, 2023 -

Tustin Lexus responded

Thank you for taking the time to share your positive experience with us, Bret. We're thrilled that you had a great service experience with Evan. Our team is committed to delivering excellent service and ensuring your satisfaction & we hope to work together again in the future! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

August 28, 2023

Good service but for the second time (in a row) the tech failed to reset the service reminders. Kinda thought this would be part of the dealership experience? More

by joey544
Recommend Dealer
Yes
Employees Worked With
Paul Kim
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Aug 29, 2023 -

Tustin Lexus responded

Joey, This is something that should not be overlooked. We appreciate you bringing this to our attention and we will be addressing this with our service team so this doesn't happen again. Regards, Roberto Nunez Service Director robertonunez@tustinlexus.com

August 27, 2023

Very prompt and courteous service, Always will be done carefully and with the skills reqired to get the job done well and done promptly. More

by rtnse99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Azimi, Rick Massucci, Derek Kincebach
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Aug 29, 2023 -

Tustin Lexus responded

Thank you for sharing your awesome feedback! We're so lucky to have a wonderful team and we're thrilled you enjoyed your visit. We hope to work together again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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