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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,447 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,447 reviews

July 10, 2024

This dealership has serviced my car several times. The work was done satisfactory each time. More

by Frani H. Doctorow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kim, Service Dept.
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Jul 10, 2024 -

Tustin Lexus responded

Hi Frani, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 10, 2024

I recently purchased a Lexus ES300h through the Costco Auto program and I couldn’t be more pleased with the experience. There was no haggling, just a fair and transparent price right from the beginning More

by Khoato
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Kim
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Jul 11, 2024 -

Tustin Lexus responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 10, 2024

Excellent service! ! Rick in service is helpful, friendly and responsive. Took care of my car right away. More

by Dianateach35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
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Jul 11, 2024 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. We are always more than happy to assist you if anything else comes up. Take care!

July 09, 2024

The service was excellent and the wait time was okay. I gave 4 of 5 stars because I had requested a loaner but no was informed after I got to the dealership that no vehicles were available. Other than th More

by rdovala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
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Jul 10, 2024 -

Tustin Lexus responded

Hello Rdovala, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

July 09, 2024

Service representative Evan is the best. He took good care of me and my vehicle repair. Updated me and the progress of the repair every step of the way. I would definitely return to this dea More

by Alex Chen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Report | Print
Jul 10, 2024 -

Tustin Lexus responded

Hi Alex, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 09, 2024

I had a scheduled appointment. They were prompt in helping me the moment I pulled in. They quoted a 90 minute wait and it was right on ( that included a car wash). More

by Janieglvtchg
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Jul 11, 2024 -

Tustin Lexus responded

Hello, thank you for taking the time to let us know how we did. We hope you have a great day!

July 06, 2024

Service is always prompt My advisor Evan Always courteous and professional. I have been satisfied More

by Ferrak1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nyguen
Report | Print
Jul 08, 2024 -

Tustin Lexus responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 06, 2024

Courteous staff and quick service. Easy process to make reservations. Does thorough job. Overall great customer experience. More

by SV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Jul 08, 2024 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 28, 2024

Worst service. Apart for being rude the service advisor only tried to ripped me off. They advertised a service price on line and would not give to you there. Only t More

by moises
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Korean Guy
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Jun 28, 2024 -

Tustin Lexus responded

Moises, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered with our service advertisement, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Ray Wood General Manager wwood@tustinlexus.com

June 19, 2024

Horrible experience— proceed with EXTREME CAUCTION! Went to this place for a service on my vehicle. In my opinion, the “service advisor” was very rude. More

by User Comment
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Massucci
Report | Print
Jul 06, 2024 -

Tustin Lexus responded

User Comment, I apologize for the delay in my response, but I appreciate you notifying me about this matter. I’m sorry to hear that the service you received from your service advisor did not meet your expectations. I’m committed to making things right and regaining your trust as a valued customer. Could you please get in touch with me? I would like to hear more about this and to find a resolution. Thank you, and I will look forward to hearing from you. Ray Wood General Manager wwood@tustinlexus.com

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