Tustin Lexus

The service was done quickly and professionally. The service representative explained what work will be done and asked if I was going to wait for it I said yes . When the car was done I got a text m The service representative explained what work will be done and asked if I was going to wait for it I said yes . When the car was done I got a text message in the lounge area that all the work was completed and it was ready for pickup.. The quality of the work was great and very professional…Tustin Lexus is a wonderful place to Buy and get great service…I highly recommend this dealership.. More

Excellent, good customer service Everyone Polite . Al courteous , very clean Knowledgeable , helpful texting where the car 🚗 s at the servicecpiunt Helpful Al courteous , very clean Knowledgeable , helpful texting where the car 🚗 s at the servicecpiunt Helpful More

I’m so happy with the service at Tustin dealership and hopefully my next service will be better. hopefully my next service will be better. More

Nice clean waiting room and restrooms. Great service as always. Will be back for next service. Great service as always. Will be back for next service. More

It was a great customer service experience through the sales process. The general manager Randy was professional and polite as well as Nery the sales associates. However I asked the finance manager to hol sales process. The general manager Randy was professional and polite as well as Nery the sales associates. However I asked the finance manager to hold my check for a couple of days and he said ok. But he deposited the check very quickly. It could have been trouble. Thanks Assad More

Tustin Lexus installed (and customer had to pay for it) an IKON tracking device w/o giving any info to the buyer. This IKON is a big privacy issue. The practice is so unethical. I was also (forced to acc an IKON tracking device w/o giving any info to the buyer. This IKON is a big privacy issue. The practice is so unethical. I was also (forced to accept) overcharged for ResistAll add-on $1034 vs web ad cost of $699. Been a customer since 1989, I’m so disappointed with TL. More

At Tustin Lexus, it's reasonable and fair. The salesman I met, Alex Kim, did an excellent job of balancing the customer, Tustin Lexus, and himself. Alex Kim is an awesome person. The salesman I met, Alex Kim, did an excellent job of balancing the customer, Tustin Lexus, and himself. Alex Kim is an awesome person. More

I recently had the pleasure of working with Nick at Tustin Lexus, and I must say that his service exceeded all my expectations. From the moment I walked in, Nick's welcoming demeanor and professional a Tustin Lexus, and I must say that his service exceeded all my expectations. From the moment I walked in, Nick's welcoming demeanor and professional attitude made me feel confident that my vehicle was in good hands. Nick's knowledge about my car and its needs was impressive. He took the time to explain the necessary services and answered all my questions with patience and clarity. It's rare to find someone who is both highly skilled and genuinely cares about customer satisfaction, but Nick embodies these qualities perfectly. What truly stood out was Nick's attention to detail and his ability to keep me informed throughout the entire process. He provided timely updates and made sure that I understood what was being done and why. I appreciated his transparency and honesty, which made the experience stress-free. Nick also went above and beyond by recommending some preventative measures to keep my car running smoothly in the future, without ever making me feel pressured. His dedication to providing top-notch service is evident, and it's clear that he takes pride in his work. Overall, my experience with Nick at Tustin Lexus was outstanding. I left the dealership feeling confident in the work done on my vehicle and grateful for the excellent service I received. I highly recommend Nick to anyone in need of a trustworthy and knowledgeable service advisor. He truly sets the standard for exceptional customer care. Thank you Nick More

Was amazing and couldn’t wait to back nice service freely and great customer service cl and great customer service cl More

The service consultant Evan Nguyen was very helpful and friendly! My car was serviced very quickly. friendly! My car was serviced very quickly. More