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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,293 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,293 reviews

December 05, 2023

Attentive staff and good selection of cars. Service center was on time and service agent was friendly and knowledgeable. More

by lieu suss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, services rep
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Dec 06, 2023 -

Tustin Lexus responded

It's wonderful to see that you had a positive with our service team! Your business and time are much appreciated! We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 02, 2023

Evan provided the best customer service ever. He made everything so convenient and seamless from the moment I first spoke with him. Thank you, Evan! More

by markb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
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Dec 04, 2023 -

Tustin Lexus responded

It's great to see that Evan provided you with a seamless visit here! We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 01, 2023

Derek was great; quick/efficient and was able to get me set up with a loaner vehicle as needed too. More

by Carolyn
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
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Dec 04, 2023 -

Tustin Lexus responded

Carolyn, We are so proud of Derek and his efforts to provide you with a quick visit! Hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

November 29, 2023

I had the pleasure of working with Ryan and Joey to purchase my new 2024 Lexus IS 350. The process was super fast and it was absolutely the fastest deal I've ever gotten on a car. I highly recommend th More

by Jackydesiertodelmar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan, Joey
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Nov 30, 2023 -

Tustin Lexus responded

We are thrilled that Ryan and Joey got you into your perfect Lexus! We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

November 29, 2023

Went in for my first service. It was very easy and smooth. the service department was also helpful with my new key fob. More

by jn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
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Nov 30, 2023 -

Tustin Lexus responded

We are so happy that you had a seamless service visit here with us! We can't wait to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

November 28, 2023

Generally, the staff of Tustin Lexus are friendly and accommodating, but sometimes they seem too busy and irritable, affecting the tone and quality of the visit to the dealership. As for mechanical work More

by jrsebastian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
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Nov 30, 2023 -

Tustin Lexus responded

We appreciate both your business and feedback. It's important we provide our guests with 5-star service at each visit, which is why it's disappointing to see this is not always the case. We do appreciate you bringing this to our attention and this is something we will be sure to address with our team. We hope that your Lexus is treating you well and we look forward to seeing you here at your next service visit. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

November 28, 2023

Service was done in a timely manner and I was kept up to speed on the progress. More

by rcwatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Nov 30, 2023 -

Tustin Lexus responded

It's great to see that you had a quick and easy visit here with us! We can't wait to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

November 20, 2023

Whole process was very smooth. Appreciate for the loaner car. Service was completed next day and pick up was easy. Many thanks. More

by 8853hp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kim
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Nov 21, 2023 -

Tustin Lexus responded

It's wonderful to see that you had a smooth service visit here with us! Please let us know if we can help you with anything else down the road! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

November 18, 2023

The service department was polite and I was treated relatively well. What disappointed me was the service special that the dealership was offering on line. I inquired about this and was told somethin More

by Jason
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Nov 21, 2023 -

Tustin Lexus responded

Hi Jason, We appreciate you bringing this to our attention. This discount definitely should have been applied and we're disappointed that it wasn't. At your convenience, please contact me and I would be happy to make this right. I look forward to speaking with you. Regards, Roberto Nunez Service Director robertonunez@tustinlexus.com

November 11, 2023

Friendly and knowledgeable Service Managers. Courtesy loaner vehicles always nice and clean. Service Managers always keep me aware of any additional service recommendations, if needed. More

by Jarodezno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. - Paul Kim
Report | Print
Nov 13, 2023 -

Tustin Lexus responded

We are so happy that you always receive the service that you're looking for! We look forward to seeing you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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