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Tustin Lexus

Tustin, CA

4.8
1,210 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,210 reviews

November 02, 2024

The service is done in time. Nice waiting area. I am informed about what extra service is needed. More

by chenx_97
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Tustin Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

November 02, 2024

He is very professional and patient . Mr. Steve is a best service advisor I have ever met . More

by Yong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Nov 04, 2024 -

Tustin Lexus responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 01, 2024

Steve Rivera went above and beyond. Car wash was down and he washed my car himself. More

by rudieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Nov 04, 2024 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

October 31, 2024

I was glad that the dealer was very kind. He was nice to be considerate of the customer until the end. More

by herrdream70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Tustin Lexus responded

Hello, we're happy you found our staff to be supportive during your experience here at Tustin Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

October 30, 2024

After a few year been customer of Lexus i realize that they have an extraordinary service All the employees that I meet during those years are amazing Specially Dennis he did excellent job thanks for More

by Max Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Tustin Lexus responded

Hello Max, we're happy you found Dennis to be so supportive during your experience here at Tustin Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

October 30, 2024

I can’t praise Tustin Lexus and their employees enough! Every time I’ve had a maintenance check up or a more serious problem, they have answered my questions on the phone or in person. It’s comfortin More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Nov 02, 2024 -

Tustin Lexus responded

Hello Sharon, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2024

I recently purchased a Lexus NX350 from Alex Kim, and I highly recommend him! From start to finish, he made the entire process smooth and stress free. His dedication to helping us find the best deal was ev More

by YJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

October 28, 2024

Excellent customer service. Easiest car buying experience!!! Salesman was ver knowledgeable and thoughtful. Will definitely return to Tustin Lexus. More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mustafa Alsamarae
Nov 01, 2024 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! We look forward to your next visit! Take care!

October 28, 2024

Everyone was very nice and helpful at Tustin Lexus. The salesman, Sam was knowledgeable about the cars. More

by Jennic2b
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam
Nov 01, 2024 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Sam here at Tustin Lexus! We look forward to your next visit! Take care!

October 25, 2024

Friendly, professional, educational low pressure. Rec has been terrif hand holding us seniors im the buying process. More

by Red
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rex
Oct 27, 2024 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

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