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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,293 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,293 reviews

January 25, 2024

Great service personnel, very professional. Service as promised. James was quick and delivered as promised, even before I expected. I will return for my next service. More

by rwt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Jan 25, 2024 -

Tustin Lexus responded

Customer satisfaction is our main goal, and it pleases us to hear of your service experience with James! Your business and time are much appreciated! We hope to see you again! Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 25, 2024

Evan facilitated this routine service with quickness and ease. Made the service visit quick and on point. More

by lowerymark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
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Jan 25, 2024 -

Tustin Lexus responded

We are so happy that Evan got you in and out as soon as possible! We look forward to seeing you at your next service visit! Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 24, 2024

Evan was great at answering all my questions, explaining the issue with my car and telling what to expect. I waited at the lounge for a reasonable time and he was quick to respond with a diagnosis and solu More

by gostei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
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Jan 25, 2024 -

Tustin Lexus responded

We are so happy to see that Evan worked hard to make sure you left a happy customer! We really appreciate your feedback and hope to see you back again soon! Take care! Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 21, 2024

James was absolutely amazing in his “service” (get it? Service manager. Lol.) He went above and beyond with our routine service and made us feel secure and positive right from the first hello to passing m More

by samanthal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
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Jan 22, 2024 -

Tustin Lexus responded

We are so happy to hear that James went the extra mile to provide you with a memorable experience! Learning of our customers’ positive experiences puts a smile on our face and we hope that you will visit us again in the future! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 19, 2024

Steve Tibbetts was very helpful, patient and friendly. I am glad he got the sale. I'm happy with my new UX250H More

by carbotero03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Tibbetts
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Jan 19, 2024 -

Tustin Lexus responded

We are thrilled to hear that Steve got you into a new UX! If you ever need anything, feel free to stop by and see us again! Take care! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 19, 2024

Jonathan Yiao offered professional service，thank you！The process at the center was efficient. It only took me two hours to get the new car in my garage. More

by lianglei
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan YIao, Dave Strader
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Jan 20, 2024 -

Tustin Lexus responded

We are so proud of Jonathan and his efforts to provide you with a quick car-buying experience! Enjoy your new ride to the fullest and we hope to hear from you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 19, 2024

I had a 9:30 appointment for an oil change and it took 3 1/2 hours before getting my car back. More

by t_proctor
Service Time
Recommend Dealer
No
Employees Worked With
Alex Kim
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Jan 22, 2024 -

Tustin Lexus responded

Thank you for both your patience and your feedback. We work our hardest to complete services in as timely a manner as possible, which is why I'd like the opportunity to speak with you and learn more about when you brought your vehicle in for an oil change. Please contact me at your convenience. I hope to hear from you. Regards, Roberto Nunez Service Director robertonunez@tustinlexus.com

January 18, 2024

Thank you to Evan and the service center for making the service process so seamless. Very professional, efficient, appreciate it! More

by tamsuebren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
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Jan 19, 2024 -

Tustin Lexus responded

It's so nice to see that Evan provided you with a fantastic service visit! Thank you so much, and we look forward to doing business with you again in the future. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 17, 2024

Attentive, efficient and friendly. Paul Kim was very helpful and provided the guidance I needed. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kim
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Jan 18, 2024 -

Tustin Lexus responded

Tom, It's a pleasure to see that Paul made sure you left a happy customer! Please never hesitate to let us know if you need anything. We appreciate you so much! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 17, 2024

Great service! Made the car buying process quick and was not stressful. Team was helpful and clear. More

by SB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Bui
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Jan 18, 2024 -

Tustin Lexus responded

It pleases us to see that you had a smooth car-buying experience here with us! Enjoy your new ride to the fullest and we hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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