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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,293 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,293 reviews

February 21, 2024

Evan Nguyen is very helpful and knowledgeable when it comes to scheduling any service that I may need. More

by alexandriabalcala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
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Feb 22, 2024 -

Tustin Lexus responded

It's great to hear that Evan provided you with an amazing service experience! Please do not hesitate to let us know if we can do anything else for you! Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 20, 2024

Always efficient and friendly. Shuttle service is very important to me personally. Clean and waiting area is nice. More

by ronmeripol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
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Feb 21, 2024 -

Tustin Lexus responded

It's great to hear that you were impressed with our service and facility! We can't wait to see you again! Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 20, 2024

Tustin Lexus service is excellent and Rick Massucci the service consultant is exceptional as always! More

by Loneil2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
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Feb 21, 2024 -

Tustin Lexus responded

It truly makes us happy to see that Rick always takes good care of you! We look forward to working with you again in the future! Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 19, 2024

The salesperson Alex has been really friendly and patient, but the person in charge of contract and financing looked nice at first but truned arrogant over time. More

by Jayes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Kim
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Feb 19, 2024 -

Tustin Lexus responded

Jayes, While pleased to see you've received quality service from Alex, we're disappointed the same can't be said about your experience with another member of our team. Should you like to discuss this negative interaction further, please don't hesitate to reach out. I am here to help. Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 18, 2024

Good staff and very nice waiting area. Good system of dropping off and picking up vehicles. More

by Bruddahgolfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Feb 19, 2024 -

Tustin Lexus responded

We are so happy that you were impressed with our service and facility! Thanks for choosing us and we hope to see you again! Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 17, 2024

Paul Kim and Robert, the service manager, were amazing, easily accommodated my request. my GX looks showroom new after the Cila-Jet treatment. I highly recommend them. More

by Lexus owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kim, Robert-manager, Eric Nguyen, Derek Kincebach
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Feb 19, 2024 -

Tustin Lexus responded

It's so nice to see that Paul and Robert got your GX back to looking like new! Please let us know if we can help you with anything else. Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 07, 2024

Brando provided timely and excellent service. His recommendations were appropriate and some of my service suggestions had been completed during earlier service. Honest and timely service. More

by Palau234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brando Allegre
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Feb 09, 2024 -

Tustin Lexus responded

It pleases us to see that Brando provided you with a quick service visit! Please know how much we appreciate you choosing to do business with us and we hope to see you again! Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 03, 2024

Great service and staff they are always a great help with all my service needs. More

by s.m.manns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
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Feb 05, 2024 -

Tustin Lexus responded

It's a pleasure to see that you always receive the service that you deserve! We hope to see you back here again! Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 03, 2024

Always treated well- advisors are professional. This is the3rd time I’ve been in for the same problem( bolt on rear taillight keeps loosening so light doesn’t work). Slightly frustrating but my car More

by andreaerickson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember my main advisor, Rick Massucci
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Feb 05, 2024 -

Tustin Lexus responded

Andrea, It's great to see you receive the quality service you deserve and we appreciate you choosing us for your vehicle needs. We can understand your frustration regarding this persistent issue and would like to help get this resolved once and for all. Please contact me at your convenience and I will be happy to set up a time for you to bring your vehicle in. I look forward to hearing from you. Regards, Roberto Nunez Service Director robertonunez@tustinlexus.com

February 02, 2024

Extremely efficient and easy to schedule. Great experience overall. Very happy with my service representative. More

by lspiegs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Feb 05, 2024 -

Tustin Lexus responded

We are so happy that you had an overall positive service visit here with us! We can't wait to see you again! Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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