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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,139 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,139 reviews

September 01, 2023

Very good service and outstanding experience Very happy to do business with them.. Will come back for my next car for sure More

by mode_flashmx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Strader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian
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Sep 06, 2023 -

Tustin Lexus responded

Thank you for your positive rating! We strive to deliver quality service and we're thrilled our team ensured you found an awesome Lexus. Welcome to the family! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

August 31, 2023

Service was quick and efficient. Car came back clean and communication was frequent. Happy with service More

by Kaitlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kim
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Aug 31, 2023 -

Tustin Lexus responded

It's our goal to make the process smooth and enjoyable for our customers. Thank you for choosing us as your trusted dealership! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

August 30, 2023

I really like and appreciate that I can get in and out of service area very quickly! More

by vanscoyannie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phong
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Aug 31, 2023 -

Tustin Lexus responded

We love to hear your service visits always go seamlessly! Thank you for choosing Tustin Lexus! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

August 29, 2023

Spectacular customer service From Evan Nguyen. Evan has great communication skills. He answered all questions I had in mind and was very detailed on my MPI results. Visiting Tustin Lexus never dis More

by bret_banderas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
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Aug 31, 2023 -

Tustin Lexus responded

Thank you for taking the time to share your positive experience with us, Bret. We're thrilled that you had a great service experience with Evan. Our team is committed to delivering excellent service and ensuring your satisfaction & we hope to work together again in the future! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

August 28, 2023

Good service but for the second time (in a row) the tech failed to reset the service reminders. Kinda thought this would be part of the dealership experience? More

by joey544
Recommend Dealer
Yes
Employees Worked With
Paul Kim
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Aug 29, 2023 -

Tustin Lexus responded

Joey, This is something that should not be overlooked. We appreciate you bringing this to our attention and we will be addressing this with our service team so this doesn't happen again. Regards, Roberto Nunez Service Director robertonunez@tustinlexus.com

August 27, 2023

Very prompt and courteous service, Always will be done carefully and with the skills reqired to get the job done well and done promptly. More

by rtnse99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2023 -

Tustin Lexus responded

Thank you for sharing your awesome feedback! We're so lucky to have a wonderful team and we're thrilled you enjoyed your visit. We hope to work together again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

August 26, 2023

Great service. Brando does an excellent job. You should give him a big raise and promotion. More

by dloncosky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brando Alegre
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Aug 29, 2023 -

Tustin Lexus responded

We are so pleased to hear Brando always delivers the quality service you deserve. We're lucky to have him on our team and we're thrilled you enjoyed your visit! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

August 26, 2023

I have always been satisfied with the service that I have received at this dealership. The staff are friendly, efficient and competent. More

by lmaust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2023 -

Tustin Lexus responded

Thank you for choosing us, lmaust! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

August 26, 2023

Evan has always been so helpful and trustworthy. He takes time to make sure that I am well taken care of. I will always get my car serviced here. More

by Karol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
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Aug 29, 2023 -

Tustin Lexus responded

Thank you for choosing us, Karol! It's wonderful to hear Evan always goes above and beyond to deliver 5-star service. We look forward to keeping your Lexus running like new! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

August 26, 2023

I wish the car was cleaner. James was very good. Would take my car back More

by Sbiancone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Aug 28, 2023 -

Tustin Lexus responded

We're happy that overall you were satisfied with your experience and we appreciate your feedback regarding the vehicle wash. We'll make sure it is returned to you in better condition at your next visit and we thank you for choosing us here for your service needs. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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