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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,139 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,139 reviews

September 14, 2023

Evan, Derek, and Paul are amazing! Servicing your vehicle can be an inconvenience, but you can always count on these guys to get it done. All of them are very knowledgeable and they al More

by Jose A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Nguyen, Paul Kim
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Sep 15, 2023 -

Tustin Lexus responded

Jose, It's a team effort here and we are so happy to see our team goes above and beyond to take great care of you and your Lexus. Thank you for being part of our Tustin Lexus Family and thank you for this 5-star review. We can't wait to see you here at your next service visit. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 14, 2023

My experience at Tustin Lexus 9/2023 was great. They had quick accommodation and service. Thank you Paul! More

by Kermani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kim
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Sep 15, 2023 -

Tustin Lexus responded

Kermani, It's a pleasure to see you received prompt and quality service. Thanks for stopping by and we look forward to seeing you around the dealership again in the future. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 13, 2023

The dealership was clean, the staff were very friendly and my overall experience was very positive. More

by bradolsen3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
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Sep 14, 2023 -

Tustin Lexus responded

Brad, We're very happy you enjoyed both our service and our facility. Thank you for stopping by and for allowing us the opportunity to earn your business. We hope to work together again soon. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 12, 2023

This was one of (if not the best) service experiences I have every received. From the moment I called, Steve was extremely helpful and kind. Once there, Evan was incredible with every step of my service ex More

by vidabuena1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve (initially answered my call) and Evan in the Service Department. 5+ stars for both.
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Sep 14, 2023 -

Tustin Lexus responded

We're ecstatic to read this and see that you received top-notch service from start to finish. Thank you for reaching out to us and allowing us the opportunity to service your Lexus. We hope it's running like new and we hope to work together again in the future. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 09, 2023

Nick helped us with professional services. The process to rent a car for a day was also very smooth More

by jjuhyun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Castle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
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Sep 09, 2023 -

jjuhyun responded

His last name is Nehrir.

Sep 11, 2023 -

Tustin Lexus responded

We're very happy to read about your experience with Nick and our team. Thank you for choosing us here for your Lexus needs and we can't wait to see you here at your next visit. Hope all is well. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 05, 2023

Efficient and timely service Rick was very personable and well organized. Comfortable waiting room with coffee and water More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Tustin Lexus responded

Thank you, Gary! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 05, 2023

Rick Massucci, always provide excellent customer service. I came without an appointment and Rick was able to accommodate the service to my car the same day. More

by carsama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Tustin Lexus responded

We're so happy to hear our team was able to get you in and back on the road in no time! Thank you for your stars. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 03, 2023

James Simmons is my service advisor for this service. He’s the best advisor I’ve met at Tustin Lexus. More

by gksunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
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Sep 06, 2023 -

Tustin Lexus responded

Thank you for choosing us! We're so lucky to have James on our team and we're thrilled he always delivers quality service. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 01, 2023

Service Department is great! They are helpful, efficient and very nice. They offer work stations while you wait for your vehicle. They explained everything being done on my ca More

by LisaBP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons - 5 stars
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Sep 06, 2023 -

Tustin Lexus responded

Thank you, Lisa! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 01, 2023

Derek was very helpful. I have worked with him several times that I have been there. If I had a choice I would want to work with him every visit. More

by quekentay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Tustin Lexus responded

Thank you for your stellar rating, quekentay! We are thrilled Derek always goes above and beyond to deliver 5-star service. We look forward to continuing to provide you with excellent service for years to come. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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