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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,210 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,210 reviews

November 10, 2024

Tustin Lexus has always gone above and beyond my expectations. Thank you for your attention to detail and genuine are for my needs. More

by jeremyharris25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
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Nov 12, 2024 -

Tustin Lexus responded

Hi, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

November 09, 2024

Randy the sales manager is most unprofessional person in the car industry that I met!! I won't be buying a car there ever again!! More

by drew.luvs2moto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Randy the sales manager.
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Nov 12, 2024 -

Tustin Lexus responded

Thank you for bringing this to my attention and we appreciate the feedback. I apologize for the unprofessionalism that you encountered. I would like the chance to make this right and earn your business. Please contact me at your convenience and I'll be glad to help. Ray Wood General Manager wwood@tustinlexus.com

November 09, 2024

Salesperson Jaime Martinez was trying EVERY excuse in the book not to include complimentary window tinting even when I was purchasing a $100K+ SUV. Didn’t have this experience that Audi south coast, crevier More

by Lexus owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jaime Martinez
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Nov 14, 2024 -

Tustin Lexus responded

Thank you for bringing this to my attention and I appreciate the feedback. I am sorry to hear about the negative service that you endured during your car buying experience. We strive to provide the best quality of service for our customers so this should not have happened. If you are willing I would like the opportunity to learn more about what happened. Please contact me at the information listed below and I'll be happy to help. Ray Wood General Manager wwood@tustinlexus.com

November 09, 2024

Very good service. Easy to do business. Guillermo was very helpful as well as finance More

by PKrueger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo
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Nov 12, 2024 -

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Tustin Lexus

November 08, 2024

Steve is extremely professional and friendly. He explains everything that will be performed on your vehicle. More

by Nina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Nov 11, 2024 -

Tustin Lexus responded

Hi Nina, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

November 06, 2024

The representative is very helpful, detailed information and professional. Great job and I really appreciate, thanks. More

by catherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Nov 09, 2024 -

Tustin Lexus responded

Hi Catherine, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 05, 2024

Steve and the team did a wonderful job. Totally professional. Would go back again for service. More

by Billy Hirsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Nov 09, 2024 -

Tustin Lexus responded

Hi Billy, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

November 05, 2024

Very quick friendly service. Made our car buying very easy! Our sales person Rex was very professional and knowledgeable! Would highly recommend Tustin Lexus! More

by maddymo1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rex
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Nov 07, 2024 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

November 05, 2024

Chad was very helpful in helping my family find a SUV that we were looking for. After comparing different models from other manufacturers, we concluded that a Lexus SUV was right for us. He was very info More

by ngosom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Irvin, Paymon Marandi ,Jennifer Peters
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Nov 07, 2024 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2024

Overall great experience here! The process was quick. Shout out to Jonathan Yiao who really worked hard to get me the car I wanted and made the whole process seamless. More

by jsmn_george
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Yiao
Report | Print
Nov 06, 2024 -

Tustin Lexus responded

Hi, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

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