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Tustin Lexus
Tustin, CA
2,233 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 2,233 reviews
April 12, 2017
Car Purchase Peter Chan was great. He is the consummate professional and extremely helpful. His knowledge of the business and demeanor are qualities we look for wh Peter Chan was great. He is the consummate professional and extremely helpful. His knowledge of the business and demeanor are qualities we look for when dealing with purchasing/leasing our vehicles. More
by jd
Employees Worked With
Peter Chan
April 12, 2017
Radio repair. Al Phillips in the service department was super helpful. The part arrived within 2 days and was completed promptly and without any issues. Highly rec Al Phillips in the service department was super helpful. The part arrived within 2 days and was completed promptly and without any issues. Highly recommend Al from service for attentive and professional customer service! More
by John McClain
Employees Worked With
AL Phillips
April 12, 2017
Excellent Derek has always taken great care of me and my Lexus RX! I appreciate the excellent service! The door locks were faulty and they were replaced with Derek has always taken great care of me and my Lexus RX! I appreciate the excellent service! The door locks were faulty and they were replaced with no problem. Derek has also kept me informed on when I'll need brakes and tires. I appreciate the update so I can plan for the added expense. More
by Third grade teacher
Employees Worked With
Derek Kincebach
April 12, 2017
tustin Lexus IS the best I've owned 2 Lexus cars and my family has had a few as well. I've owned other makes and models but Lexus IS the best. Not only was buying made easy he I've owned 2 Lexus cars and my family has had a few as well. I've owned other makes and models but Lexus IS the best. Not only was buying made easy here but it goes further. THE SERVICE. Too many times other dealerships ruin their reputations by ending their relationships after the salesman sells you the car. It's like they stop caring about you the minute you drive off the lot. At Tustin Lexus I've had great experiences buying my cars and even better experiences servicing them. It's like their always willing to help. Iman Azimi has been my goto service representative for years . If you ever buy a Lexus, take it to Tustin Lexus and ask for IMAN...! I recommend this dealer.! Al More
by alohvirit@yahoo.com
Employees Worked With
Michael D'Amato, Iman Azimi
April 12, 2017
Excellent Service George Chen provides excellent service, backed by Tustin' s excellent service manager and staff. I trust no other Lexus dealership in the are like I George Chen provides excellent service, backed by Tustin' s excellent service manager and staff. I trust no other Lexus dealership in the are like I trust this one! More
by Corey
Employees Worked With
Steve Brunsworth, George Chen
March 28, 2017
Really poor experience with lexus of tustin/Newport Beach We were planning on buying a newer used Lexus....we were cash buyers. We choose a vehicle..it was at the Newport location...our agent drove it up to We were planning on buying a newer used Lexus....we were cash buyers. We choose a vehicle..it was at the Newport location...our agent drove it up to Tustin...we loved it, agreed on a price, shook hands and asked if they wanted a credit card deposit or check and we would return the following day to pay and pick up the car. Our salesman began the paperwork and we left for an appointment we needed to go to. The following am...our salesman called and said the owners son had sold the car!.. They had another with more miles and one similar but 2,000$ more. We asked if they would negotiate...which we felt fair but the answer was no. On our way back home we bought a car...same price lower miles at DCH Lexus of Oxnard....our experience with them was wonderful! But not so with Tustin/Newport! More
by One lexus lover
Employees Worked With
Would rather not say...think the integrity comes from the top down!
March 07, 2017
Very Professional service from George Chen I went in without an appointment for my First service maintenance-5k-10K service on 2/24/2017. Mr G. Chen is very professional, friendly and gave me g I went in without an appointment for my First service maintenance-5k-10K service on 2/24/2017. Mr G. Chen is very professional, friendly and gave me great service. Thank you very much. More
by Pragueboy
Employees Worked With
George Chen
December 13, 2016
Good Service Iman has always been polite and prompt with me when I have brought my car in for servicing. He is a good person to work with. Iman has always been polite and prompt with me when I have brought my car in for servicing. He is a good person to work with. More
by Norseman
Employees Worked With
Iman Azimi
November 06, 2016
Helpful & prompt! Rex Urasaki is extremely friendly and he makes customer comfortable working with him. He provided prompt customer service and also would provide answe Rex Urasaki is extremely friendly and he makes customer comfortable working with him. He provided prompt customer service and also would provide answers and detailed information to any question customers may have! It was a pleasure working with Rex and I would highly recommend him to anyone buying a Lexus! More
by Johnny7
Employees Worked With
Rex Urasaki
August 25, 2016
Old Tires on New Car - CT200H Never ever buy Lexus or service your car from this dealership ..I bought a CPO 2012 Lexus CT200H from this location in 2014 year end. But the tires in Never ever buy Lexus or service your car from this dealership ..I bought a CPO 2012 Lexus CT200H from this location in 2014 year end. But the tires installed on this car were 2010 tires , I came to know about this fact after 2 years because as one of my tire on driver side got hit by nail and after checking with costco I found that I had old tires on the car. WHAT A RIP OFF :( from this Dealership. The car was bought at 21000 miles. The foreman at this dealership told that your car was manufactured in 2011 and hence the tires are just 10 months old which is fine as per him , but I cannot accept this fact. The shelf life of any tire is not more than 5 years so when I bought the car in Nov 2014 the tires had already crossed 4 years and the dealership after inspecting and making it CPO at that time gave me the same old tires and within 2 years now I have to change my tires as all of them are ripped off. The tires are all tearing apart. The foreman Steve started making all excuses , you have bought your car to dealership only once for service in 2 years and you did not have car tires rotated just to let me know that I am wrong as they were trying to cover their faults, the service light was not even up on my car and the car has to be serviced for 5000 miles , which was my first service at 25000 miles. The car now has 29000 miles coming up due for second service. After a lot of back and forth between sales and service and complete frustration , the sales manager Darrick and Foreman Steve told that we cannot do anything on your car for FREE , you just need to replace the tries and it will cost you 850$ Michelin or 682$ Bridgestone. RIP OFF. No Discounts at all. Technically I have driven the car for 2 years now and have to change all my tires. I was planning for another car from this location but would NEVER EVER go to this location either for Service or for Purchasing , totally disappointed . All lies to back them up and ZERO customer service . I have to give one star because upon request, the foreman Steve changed the remote battery. So please please please any one of you who see this post DONOT PURCHASE OR SERVICE YOUR CAR from here. More
by dbellara
Employees Worked With
Darrick Usiadek, Steve Brunsworth
