Tustin Lexus

Tustin Lexus installed (and customer had to pay for it) an IKON tracking device w/o giving any info to the buyer. This IKON is a big privacy issue. The practice is so unethical. I was also (forced to acc an IKON tracking device w/o giving any info to the buyer. This IKON is a big privacy issue. The practice is so unethical. I was also (forced to accept) overcharged for ResistAll add-on $1034 vs web ad cost of $699. Been a customer since 1989, I’m so disappointed with TL. More

At Tustin Lexus, it's reasonable and fair. The salesman I met, Alex Kim, did an excellent job of balancing the customer, Tustin Lexus, and himself. Alex Kim is an awesome person. The salesman I met, Alex Kim, did an excellent job of balancing the customer, Tustin Lexus, and himself. Alex Kim is an awesome person. More

I recently had the pleasure of working with Nick at Tustin Lexus, and I must say that his service exceeded all my expectations. From the moment I walked in, Nick's welcoming demeanor and professional a Tustin Lexus, and I must say that his service exceeded all my expectations. From the moment I walked in, Nick's welcoming demeanor and professional attitude made me feel confident that my vehicle was in good hands. Nick's knowledge about my car and its needs was impressive. He took the time to explain the necessary services and answered all my questions with patience and clarity. It's rare to find someone who is both highly skilled and genuinely cares about customer satisfaction, but Nick embodies these qualities perfectly. What truly stood out was Nick's attention to detail and his ability to keep me informed throughout the entire process. He provided timely updates and made sure that I understood what was being done and why. I appreciated his transparency and honesty, which made the experience stress-free. Nick also went above and beyond by recommending some preventative measures to keep my car running smoothly in the future, without ever making me feel pressured. His dedication to providing top-notch service is evident, and it's clear that he takes pride in his work. Overall, my experience with Nick at Tustin Lexus was outstanding. I left the dealership feeling confident in the work done on my vehicle and grateful for the excellent service I received. I highly recommend Nick to anyone in need of a trustworthy and knowledgeable service advisor. He truly sets the standard for exceptional customer care. Thank you Nick More

Was amazing and couldn’t wait to back nice service freely and great customer service cl and great customer service cl More

The service consultant Evan Nguyen was very helpful and friendly! My car was serviced very quickly. friendly! My car was serviced very quickly. More

Alex Kim is an awesome person, I have dealt with him, and I just keep returning back to him I just keep returning back to him More

My sales guy, Tim, was amazing and took very good care of my parents and I as our first time there at Tustin Lexus. Tim was very patient and knowledgeable in explaining my dream car. Tim’s service and was 10 my parents and I as our first time there at Tustin Lexus. Tim was very patient and knowledgeable in explaining my dream car. Tim’s service and was 10/10 and one of the biggest factors where I felt right in buying my dream car at Tustin because of his service. However, looking back, where things felt unfair and where the service failed me as first-time car owner/buyer was my experience with the finance manager, Paymond, and sales manager, Cherie. If I had known better and if it was not the weekend, then I would have considered to call my bank and loan through them. However, the short turnaround time had me loan through Lexus. The interest rate that I was given by Lexus initially was 8% for 60 months, but Paymond decided that 8.46% interest rate for 72 months is “better” for me and that he said it would make his job “easier” so that the bank wouldn’t give him a hard time…in the moment I couldn’t fully comprehend that and felt rushed to sway his way. Firstly, the interest rate advertised by one of Tustin Lexus employee over the phone for my exact car model was said to average 6-7% and I have a good credit score of more than 720, yet I felt that I have been price gauged with such high interest rate by Tustin Lexus. In addition to my interaction with the finance manager, Paymond, I felt that majority of our conversation was him trying to sell me the pre-paid maintenance package for a long time to a point where my dad with his broken English simply told Paymond that we are ok without the maintenance package and would like to proceed with the other parts of the paperwork and be considerate of the other people waiting after us. Paymond immediately got heated and raised his voice and said to my dad, unreasonably, to “CALM DOWN SIR. I was going to do your daughter a favor. I was going to give your daughter a $1,000 discount (for the maintenance package)!” -at that moment I told Paymond to stop and just talk to me because I felt so uneasy with Paymond’s inexcusable temper at my dad when my dad barely spoke nor was even being rude. This truly upsets me that I couldn’t do anything more in the moment to defend my own dad because we were so close to finishing up a long day (7 hours total) at Tustin Lexus and I just wanted to get this paperwork over with and leave. Paymond continues to be rude and laughs while telling me that I should be the one filling out his survey later on and rate him well and not to let my dad fill it out. Paymond also miscalculated my car payment to where I had to take out my phone calculator to make sure the numbers were adding up after the tax difference. I felt rushed to calculate and even after I told Paymond that I’m not getting the same numbers as his computer screen, he starts to tell me that I’m doing it wrong, but luckily I told him to hand calculate for himself. To his surprise, my math was correct and I saved myself approximately $1,000 from the error of Paymond’s numbers that he entered. After signing the car paperwork, Paymond shakes my hand, then my mom’s, then my dad’s and he tells my dad one last time “remember that I did your daughter a favor (giving me a discount for the prepaid maintenance package) and you will see. The entire interaction with the finance manager, I felt that he was trying to target my dad for simply saying how we didn’t want the maintenance package initially and to continue forward with the rest of the application. This makes me feel like selling this maintenance package was a business scheme of Paymond to get money out of it otherwise why is he carrying this rudeness towards my dad the entire time. I called Cherie the sales manager about how the interest rate that I was charged seemed unfair especially after asking those around me. Cherie became extremely rude to my father in law and there’s not enough text to explain in this text box. Tustin Management never followed up with my poor interaction with Paymond. More

I went in for oil change and there wasn't any heavy pressure to do anything else, they told me the problems and when I told them I'll fix it later nobody tried to pressure me which is something I appre pressure to do anything else, they told me the problems and when I told them I'll fix it later nobody tried to pressure me which is something I appreciate More

I had a very good experience at Tustin Lexus. Jorge is very nice and very helpful. Jorge explains thoroughly my questions and suggests every maintenance needed to be done. Thanks Jorge. Jorge is very nice and very helpful. Jorge explains thoroughly my questions and suggests every maintenance needed to be done. Thanks Jorge. More

Evan Nguyen was the Tustin service representative who provided excellent service. Also, I appreciated the video, which showed me the unexpected extra work recommended. provided excellent service. Also, I appreciated the video, which showed me the unexpected extra work recommended. More