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Tustin Lexus

Tustin, CA

Overview
Reviews
4.9
1,007 Reviews
Call Dealership (714) 544-4800
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,007 reviews

August 31, 2023

Service was quick and efficient. Car came back clean and communication was frequent. Happy with service More

by Kaitlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kim
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Aug 31, 2023 -

Tustin Lexus responded

It's our goal to make the process smooth and enjoyable for our customers. Thank you for choosing us as your trusted dealership! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

Helpful
August 29, 2023

Spectacular customer service From Evan Nguyen. Evan has great communication skills. He answered all questions I had in mind and was very detailed on my MPI results. Visiting Tustin Lexus never dis More

by bret_banderas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
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Aug 31, 2023 -

Tustin Lexus responded

Thank you for taking the time to share your positive experience with us, Bret. We're thrilled that you had a great service experience with Evan. Our team is committed to delivering excellent service and ensuring your satisfaction & we hope to work together again in the future! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

Helpful
August 29, 2023

I really like and appreciate that I can get in and out of service area very quickly! More

by vanscoyannie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phong
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Aug 31, 2023 -

Tustin Lexus responded

We love to hear your service visits always go seamlessly! Thank you for choosing Tustin Lexus! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

Helpful
August 28, 2023

Good service but for the second time (in a row) the tech failed to reset the service reminders. Kinda thought this would be part of the dealership experience? More

by joey544
Recommend Dealer
Yes
Employees Worked With
Paul Kim
Report | Print
Aug 29, 2023 -

Tustin Lexus responded

Joey, This is something that should not be overlooked. We appreciate you bringing this to our attention and we will be addressing this with our service team so this doesn't happen again. Regards, Roberto Nunez Service Director robertonunez@tustinlexus.com

Helpful
August 27, 2023

Very prompt and courteous service, Always will be done carefully and with the skills reqired to get the job done well and done promptly. More

by rtnse99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Azimi, Rick Massucci, Derek Kincebach
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Aug 29, 2023 -

Tustin Lexus responded

Thank you for sharing your awesome feedback! We're so lucky to have a wonderful team and we're thrilled you enjoyed your visit. We hope to work together again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

Helpful
August 26, 2023

Great service. Brando does an excellent job. You should give him a big raise and promotion. More

by dloncosky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brando Alegre
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Aug 29, 2023 -

Tustin Lexus responded

We are so pleased to hear Brando always delivers the quality service you deserve. We're lucky to have him on our team and we're thrilled you enjoyed your visit! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

Helpful
August 26, 2023

I wish the car was cleaner. James was very good. Would take my car back More

by Sbiancone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Aug 28, 2023 -

Tustin Lexus responded

We're happy that overall you were satisfied with your experience and we appreciate your feedback regarding the vehicle wash. We'll make sure it is returned to you in better condition at your next visit and we thank you for choosing us here for your service needs. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

Helpful
August 26, 2023

I have always been satisfied with the service that I have received at this dealership. The staff are friendly, efficient and competent. More

by lmaust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Aug 29, 2023 -

Tustin Lexus responded

Thank you for choosing us, lmaust! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

Helpful
August 26, 2023

Evan has always been so helpful and trustworthy. He takes time to make sure that I am well taken care of. I will always get my car serviced here. More

by Karol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
Report | Print
Aug 29, 2023 -

Tustin Lexus responded

Thank you for choosing us, Karol! It's wonderful to hear Evan always goes above and beyond to deliver 5-star service. We look forward to keeping your Lexus running like new! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

Helpful
August 24, 2023

I love this dealership. I always go here when I need service done. Everyone is nice and service is top notch. More

by Bubbles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Aug 29, 2023 -

Tustin Lexus responded

Thank you for choosing us! We're lucky to have a great team & thrilled we always deliver the quality service you deserve. Until next time! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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