Tustin Lexus

Dissatisfied after receiving the 15k service! Thinking that it would be logical or be well taken care of if I brought my car back to the same dealer/service dept where I bought it...but proved me wrong! that it would be logical or be well taken care of if I brought my car back to the same dealer/service dept where I bought it...but proved me wrong! The car came back w/ a scratch on the driver/left-side back door that the srvc dept denied and "offered" to detail at my expense! I swear the scratch wasn't there before -- someone else, you can question this, but me? No, I look/inspect my car everyday and park it as far away from other cars as possible. So I "know" it wasn't there before! I would have to seriously think twice about bring my car back there/Tustin again! Good luck and if you know of a better service shop, please share the info? More

Dissatisfied after receiving the 15k service! Thinking that it would be logical or be well taken care of if I brought my car back to the same dealer/service dept where I bought it...but proved me wrong! that it would be logical or be well taken care of if I brought my car back to the same dealer/service dept where I bought it...but proved me wrong! The car came back w/ a scratch on the driver/left-side back door that the srvc dept denied and "offered" to detail at my expense! I swear the scratch wasn't there before -- someone else, you can question this, but me? No, I look/inspect my car everyday and park it as far away from other cars as possible. So I "know" it wasn't there before! I would have to seriously think twice about bring my car back there/Tustin again! Good luck and if you know of a better service shop, please share the info? More

I recently purchased a "certified preowned" car from Tustin Lexus. So far problems with the car included 4 bad tires (the 4th tire was the spare it was punctured), damaged driver side door strap, s from Tustin Lexus. So far problems with the car included 4 bad tires (the 4th tire was the spare it was punctured), damaged driver side door strap, scratches on the car, low water level in battery, the oil cap was wedged on the exhaust manifold, and the oil in the car was nearly black (I was told the oil was changed before I bought it, I didn't think about confirming it). The people in the service department were confrontational and slow to respond. This is not the level of service I would expect from a Lexus dealership. I like Lexus cars but I would think twice before buying from Tustin Lexus again. Learning experience, always check out the car thoroughly before purchasing, even if it is called a certified preowned car. More

Terrible service drive. Tiny and totally non-intuitive. A grubby tech in a drab uniform, shirt untucked, walked up and asked me to step out of the car so he could write down the info ON A YELLOW POST-IT NOTE grubby tech in a drab uniform, shirt untucked, walked up and asked me to step out of the car so he could write down the info ON A YELLOW POST-IT NOTE! Walked me inside to a desk with a consultant who wasn't familiar at all with the software on which he was working. <br><br>I had booked the appointment online and received a quick confirmation, but when I got to the dealership, they had no idea who I was, why I was there nor had captured any of my data from the online form and was made to regurgitate it all again. IT'S ABOUT RESPECTING OUR TIME, PEOPLE!<br><br>The loaner car was nice though, and was no hassle at all. That was the only saving grace of the experience. That, and the car was ready on time, though it was only in for a 10k mi service. More

After reading the previous review I had to respond. I have 6 years dealing with Tustin Lexus and have purchased a GS400 and GS300 from the dealership. I have dealt with two service mgrs. who were and a have 6 years dealing with Tustin Lexus and have purchased a GS400 and GS300 from the dealership. I have dealt with two service mgrs. who were and are both great, Mark Edwards and Pete Coorey. Service advisor Nancy Frasier was most helpful on my last visit. If anyone has a problem at Tustin with service, go see Pete and he will fix it fast.<br>Dave Wilson owns this delaership(along with others like Toyota of Hunt. Beach). I don't think he would put up with bad service in any dept. , so sounds like previous reviewer caught someone on a bad day or ?? Pete always has time for my questions and has helped (even on the 92 Lexus ES that I still have for my daughter) us many times. Joe Hurst and Mike Di Amato have been helpful too in sales.<br>3 years ago my GS300 was delivered to my door and the GS400 picked up at same time. Now I am in market for GX470 and the dealership has answered many questions about weight ,new models etc. etc. If I get the GX this year, it will be 3rd car I have purchased this year- so I consider myself reasonably experienced in evaluating dealerships. One of those was actually a truck, Tacoma Prerunner for my son from Huntington Beach Toyota, also owned by Dave Wilson. Bob Miller who is Gen. Mgr/VP is a real pro and runs the same type operation and treated us like we expected. We dealt with Scott Marino, fleet mgr. who had us out the door in about 1 hour(bedliner installed also). Deal was great and painless. My son was so impressed with the people he sent them a "thank you note"-honest.<br>When reading any of these reviews don't take any "one" review all by itself. People have bad days, and some people look for things to complain about. NO, I am not related even though last name is the same.<br>Suggestion: When shopping for a car, it is great to know what the invoice is(I always check it out) but the things that count are the people you deal with for after service.That way, if there is an issue that needs to be resolved you know who to contact , AND they know you. . Meet the Gen. Mgr. and /or Sales Mgr along with the service mgr.<br>Bottom line: this is top notch dealership.<br><br>Curious to know what previous reviewer meant by "Lexis is over branded" By the way, it is spelled Lexus.<br> More