Tustin Lexus

EXTREMELY DISAPPOINTING & FRUSTRATING EXPERIENCE Having been a loyal customer of this dealership for over 10 years, I know what a 5-Star experience should feel like here. I have leased FOUR vehicles Having been a loyal customer of this dealership for over 10 years, I know what a 5-Star experience should feel like here. I have leased FOUR vehicles here. During my most recent experience, they fell short of ALL of my expectations. My last encounter in August 2016 was the worst by far. UNPROFESSIONAL SALES - One of the sales people was too lazy to check the stock on the rooftop for a specific model I was looking for and asked me to come back the next day. - One of the sales people tried to undercut the first person that I was working with and who had done most of the leg work; I had two sales people calling me from the same dealership at the same time. - I overheard one of the Sales Managers speaking to my sales person in a very rude and condescending manner when she was trying to speak to him about a new deal for me. DISORGANIZED FINANCE TEAM - Lexus Financial contacted me to tell me that the dealership had not submitted the necessary odometer disclosure statement nearly 3 months after I returned my old vehicle. - They failed to submit the necessary paperwork to the DMV to transfer my old vehicle back to them. I learned of this 10 months after signing my new lease and only because I received a parking violation in my name for the old vehicle that I turned back in to them. I will say that the Internet Sales Director, who apparently is no longer working here, did contact me promptly after my first complaint and worked out a great deal for me. However, after I took my new vehicle home and received notification from Lexus Financial regarding items that had not been taken care of at the dealership, I attempted to contact the General Manager and I didn't hear a single word back in response. I was willing to just forget about everything and sweep it under the rug, leaving the headache behind me because I really do love my car but 10 months later, I am attempting to contact them again to try to resolve the fact that they never transferred ownership with the DMV and that someone is driving around in a vehicle that is not under my ownership but that is still registered under my name racking up a $275 parking violation. WTH?!? More

Always fantastic service ! Derek Kincebach always does an excellent job keeping our cars in top condition. He knows the vehicles and makes sure the required maintenance is done Derek Kincebach always does an excellent job keeping our cars in top condition. He knows the vehicles and makes sure the required maintenance is done when needed. More

Service Excellence Because they deserved it. They put in the time and effort to make sure they provide excellent service to the customer's satisfaction. A job well done Because they deserved it. They put in the time and effort to make sure they provide excellent service to the customer's satisfaction. A job well done. More

Great experience at Tustin Lexus!!! George Chen was so courteous and kind. He addressed every concern I had regarding my vehicle and he even got me a great loaner vehicle to drive! All George Chen was so courteous and kind. He addressed every concern I had regarding my vehicle and he even got me a great loaner vehicle to drive! All I can say is George really made my experience at Tustin Lexus a pleasant one and I would highly recommend George Chen. Thanks George and see you again soon! More

Excellent service & expert advice ! We have always received excellent service . Rick has always been helpful when we had any questions. We have been using Tustin Lexus since 1996 .We h We have always received excellent service . Rick has always been helpful when we had any questions. We have been using Tustin Lexus since 1996 .We have always been happy with the service & the helpful, friendly people who work there. More

Overall great service Most service advisors I've had contact with are great. They are up front and no pressure over the last 12 years. Rick is the best! Most service advisors I've had contact with are great. They are up front and no pressure over the last 12 years. Rick is the best! More

good and prompt service When i bring my car in for service, i have been dealing with Derek Kincebach for the past three to four years. He is a nice young man and does his be When i bring my car in for service, i have been dealing with Derek Kincebach for the past three to four years. He is a nice young man and does his best in recommending the proper service needs. More