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Tustin Lexus
Tustin, CA
1,122 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 1,122 reviews
June 17, 2004
Terrible service drive. Tiny and totally non-intuitive. A grubby tech in a drab uniform, shirt untucked, walked up and asked me to step out of the car so he could write down the info ON A YELLOW POST-IT NOTE grubby tech in a drab uniform, shirt untucked, walked up and asked me to step out of the car so he could write down the info ON A YELLOW POST-IT NOTE! Walked me inside to a desk with a consultant who wasn't familiar at all with the software on which he was working. <br><br>I had booked the appointment online and received a quick confirmation, but when I got to the dealership, they had no idea who I was, why I was there nor had captured any of my data from the online form and was made to regurgitate it all again. IT'S ABOUT RESPECTING OUR TIME, PEOPLE!<br><br>The loaner car was nice though, and was no hassle at all. That was the only saving grace of the experience. That, and the car was ready on time, though it was only in for a 10k mi service. More
by tbone01
Employees Worked With
Iman Azimi
October 11, 2003
After reading the previous review I had to respond. I have 6 years dealing with Tustin Lexus and have purchased a GS400 and GS300 from the dealership. I have dealt with two service mgrs. who were and a have 6 years dealing with Tustin Lexus and have purchased a GS400 and GS300 from the dealership. I have dealt with two service mgrs. who were and are both great, Mark Edwards and Pete Coorey. Service advisor Nancy Frasier was most helpful on my last visit. If anyone has a problem at Tustin with service, go see Pete and he will fix it fast.<br>Dave Wilson owns this delaership(along with others like Toyota of Hunt. Beach). I don't think he would put up with bad service in any dept. , so sounds like previous reviewer caught someone on a bad day or ?? Pete always has time for my questions and has helped (even on the 92 Lexus ES that I still have for my daughter) us many times. Joe Hurst and Mike Di Amato have been helpful too in sales.<br>3 years ago my GS300 was delivered to my door and the GS400 picked up at same time. Now I am in market for GX470 and the dealership has answered many questions about weight ,new models etc. etc. If I get the GX this year, it will be 3rd car I have purchased this year- so I consider myself reasonably experienced in evaluating dealerships. One of those was actually a truck, Tacoma Prerunner for my son from Huntington Beach Toyota, also owned by Dave Wilson. Bob Miller who is Gen. Mgr/VP is a real pro and runs the same type operation and treated us like we expected. We dealt with Scott Marino, fleet mgr. who had us out the door in about 1 hour(bedliner installed also). Deal was great and painless. My son was so impressed with the people he sent them a "thank you note"-honest.<br>When reading any of these reviews don't take any "one" review all by itself. People have bad days, and some people look for things to complain about. NO, I am not related even though last name is the same.<br>Suggestion: When shopping for a car, it is great to know what the invoice is(I always check it out) but the things that count are the people you deal with for after service.That way, if there is an issue that needs to be resolved you know who to contact , AND they know you. . Meet the Gen. Mgr. and /or Sales Mgr along with the service mgr.<br>Bottom line: this is top notch dealership.<br><br>Curious to know what previous reviewer meant by "Lexis is over branded" By the way, it is spelled Lexus.<br> More
by pacsale
Employees Worked With
Pete Coorey, Nancy Frasier, Joe Hurst
