Tustin Lexus

We visited this dealer Sunday and will never step foot in that dealership again. The salesman, Vance, was the rudest person we have ever encountered at ANY car lot. We were shocked to say the least and it ha that dealership again. The salesman, Vance, was the rudest person we have ever encountered at ANY car lot. We were shocked to say the least and it has affected our view of Lexus in general. My husband has changed his thoughts about purchasing a Lexus after the treatment that was shown to us. I would not recommend Tustin Lexus to anyone and will be sure to tell everyone we know to stay away. More

I E-MAILED REGARDING LEASE OFFERS FOR THE ES350. AFTER SPEAKING WITH PETER CHAN AND GETTING SOME NUMBERS OVER THE PHONE, MY WIFE AND I WENT TO THE DEALERSHIP ON MONDAY NIGHT. THE NUMBERS GIVEN BY PETER O SPEAKING WITH PETER CHAN AND GETTING SOME NUMBERS OVER THE PHONE, MY WIFE AND I WENT TO THE DEALERSHIP ON MONDAY NIGHT. THE NUMBERS GIVEN BY PETER OVER THE PHONE AND DISCUSSED AT THE DEALERSHIP WERE 450 TO 460 PER MONTH LEASE WITH 3500 DRIVE OFF FOR THE ES 350 WITH NAVIGATION. WE DID NOT AGREE TO THOSE NUMBERS SO NOTHING WAS SUBMITTED. 6 DAYS LATER I SPOKE TO PETER AND DECIDED TO GO IN TO SIT DOWN AND DISCUSS THE NUMBERS AGAIN. I MADE IT CLEAR OVER THE PHONE THAT I WAS WILLING TO GO BACK ONLY IF THE DEALERSHIP WAS WILLING TO NEGOTIATE. NO PROMISE WAS MADE TO ME OVER THE PHONE, HOWEVER I WAS TOLD THAT THEY WOULD SUBMIT THE NUMBERS AND SEE WHAT HAPPENS. TO MY SURPRISE ONCE I WAS AT THE DEALERSHIP THE OFFER THAT WAS PRESENTED TO ME WAS 585 PER MONTH WITH 3500 DRIVE OFF. THAT WAS UNBELIEVABLE! IF I WAS TOLD THAT THE OFFER WAS FIRM FROM MONDAY NIGHT WHEN I FIRST WAS THERE, I PROBABLY WOULD NOT HAVE GONE BACK. HAD THEY EVEN HINTED THAT IT WAS GOING TO BE HIGHER, FOR SURE I WOULD NOT HAVE GONE BACK. THEY LIED TO ME TO GET ME TO GO BACK AGAIN. THEY SHOULD NEVER DISCUSS ANY NUMBERS THAT THEY CANNOT COME CLOSE TO. THE DEALERSHIP WASTED 4 HOURS OF MY TIME ON THE TWO TRIPS AND 2 HOURS OF MY WIFE'S TIME ON THE FIRST TRIP TO THE DEALERSHIP. WE HAVE YOUNG KIDS AND IT'S DIFFICULT FOR BOTH OF US TO ATTEND AND FIND SOMEONE TO WATCH THE KIDS. THE DEALERSHIP SHOULD BE RESPECTFUL OF OTHER PEOPLE'S TIME. AS I WAS LEAVING I TOLD PETER "PLEASE DON'T DO THIS TO OTHER PEOPLE" PETER RAISED HIS VOICE AND SAID "DON'T LECTURE ME, WE HAVE NO DEAL". I HAVE PURCHASED 5 NEW VEHICLES AND LEASED ONE OVER THE LAST 15 YEARS AND I HAVE NEVER HAD AN EXPERIENCE LIKE THIS. EVEN DURING THE LAST FEW WEEKS AS I WAS SEARCHING FOR A VEHICLE, I VISITED 12 OR 13 DEALERSHIPS, NONE TREATED US THIS WAY. I WOULD NEVER RECOMMEND TUSTIN LEXUS TO ANYONE, IN FACT I WOULD LET PEOPLE KNOW NOT TO TRUST TUSTIN LEXUS NOR PURCHASE FROM THEM. More

I bought my SC 430 in 2002 at this dealer, and it has been repaired at this dealer exclusively since then. All my dealings, from the purchase to every repair and maintenance, have always been profession been repaired at this dealer exclusively since then. All my dealings, from the purchase to every repair and maintenance, have always been professional, and everything that has been promised has been delivered. Their communication has been great also, always letting me know status of repairs and any issues that come up. I'd highly recommend them to anyone, and I'll use them again for my next purchase! More

One of worst EVER. They called me over the phone after my enquiry on an auto sales website. They promised to sale me a car at price and insisted that I visited them same day. They knew I would have to drive enquiry on an auto sales website. They promised to sale me a car at price and insisted that I visited them same day. They knew I would have to drive 1.5 hour each way and guaranteed the price. However, when I reached the location, I was told by the manager that the price was promised by the sales guy who is not authorized to promise such. They would sale the car but at $10K more than what was promised. Their behavior was rude and disrespectful, to say the least. I would suggest that nobody should bother to buy a NEW car from this dealership as they do not have good ethical standard as you would expect while buying a new car. More

The worst experience I've ever had for lexus service. I went in yesterday for an oil change and to get my brakes checked. My wait time was close to 3 hours! They tell me that I have to get my suspension went in yesterday for an oil change and to get my brakes checked. My wait time was close to 3 hours! They tell me that I have to get my suspension or strut or something fixed so I said okay. So, I finally got a loaner car and they sent me off. This morning I get a call at 10am and they told me my car was ready. I go there at 1pm to find out that the paperwork wasn't closed and my guy just stepped out of the office, so they were trying to contact different people to figure out how to close my paperwork. I had gone to Sprouts right before, so I had all my groceries with me too... so I was NOT happy to have to wait for an extra 20 minutes while my milk and fruits just sat there... Then finally I pay my over $1000 for everything and they tell me "okay your car will be pulled up." I get out there and I wait there for another 5 minutes before someone asks me "oh have you been helped?" and I say "Uh they told me my car is supposed to be pulled up right now..." The guy takes my receipt and 5 minutes later I finally get my car. In the meantime, I'm listening to another lady complaining to somebody on the phone about how she had come back to get her car, so dropped off her loaner car... but then they found out her car still needed work or something. But during that time, the loaner car she just had was just given to somebody else who was just driving off with it. So, she had to get another loaner car (probably the one that I just dropped off.) She was MAD. Well, then I asked to talk to the manager and I made my complaints, but who knows if it'll change anything. All I know is that I'm never going back there again. The quality of service was horrible, especially for how much I had to pay. More

Absolutely horrible experience. They did not only overcharge me but also tried to lie about the rendered service. Service managers there are way too incompetent and unfriendly. I was amazed by how ar overcharge me but also tried to lie about the rendered service. Service managers there are way too incompetent and unfriendly. I was amazed by how arrogant they were in dealing with their customers. I guess they were more interested in their own bottom line than taking care of customers. More

Worst ever experience with a Lexus dealership. The most confounding, insincere, barely solicitous sales department. They sell cars? Really? Yes, they have the merchandise but they don't seem to care. I confounding, insincere, barely solicitous sales department. They sell cars? Really? Yes, they have the merchandise but they don't seem to care. I drove away after a comparatively short negotiation process realizing I hadn't even been offered so much as a glass of water. Don't bother. You can get a better deal elsewhere. (I did.) More

Worst ever experience with a Lexus dealership. The most confounding, insincere, barely solicitous sales department. They sell cars? Really? Yes, they have the merchandise but they don't seem to care. I confounding, insincere, barely solicitous sales department. They sell cars? Really? Yes, they have the merchandise but they don't seem to care. I drove away after a comparatively short negotiation process realizing I hadn't even been offered so much as a glass of water. Don't bother. You can get a better deal elsewhere. (I did.) More

I tried to have my IS 250 service for a recall and when I brought it in the first time and left car I got a call 15 minutes later to pick it up that the part was not in stock and it would take 3 weeks for it brought it in the first time and left car I got a call 15 minutes later to pick it up that the part was not in stock and it would take 3 weeks for it to come in. When I asked why I was not informed when I made the appointment Raymond said only the service managers would know that the part was not in stock not the person setting up the appointment. So in other words bring it in and then we will inform you that we can't do the work. Now today I bring the car in after getting a call that the parts are in. I leave the car and was informed car would be ready in 2 hours and that Paul would call me on my cell when it was done. Well 4 hours later no call...so I call the service dept. and I am informed car is ready. The only reason I even took the car in was to have the recall completed. I did purchase the car here and the finance guy was such a creep that I will never purchase another car from this dealership, it reminds me of 20 years ago when all car dealerships were thieves. More

Went to Tustin Lexus to test drive the 2010 GX460. Jim Macedo was the salesman working the lot and approached me. The whole time he was unhelpful and unknowledgable about the vehicle. Spending 20 minutes Macedo was the salesman working the lot and approached me. The whole time he was unhelpful and unknowledgable about the vehicle. Spending 20 minutes on the Lexus website the day before made me a better expert than he was. He was unfriendly, unengaging, unhelpful and acted like he was doing a huge favor to me by "letting" me test drive the vehicle. All of his answers to my questions were short yes, no or I'm not sure responses. The test drive was SOOO awkward because Jim Macedo was so quite and creepy. Usually car salesman are chatty during the test drive pointing out features of the car or learning about what your looking for in a vehicle. This guy just sat there in silence. Then when we got back to the dealership, his whole attitude was "well, do you want it?". Very bad experience. More