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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,208 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,208 reviews

November 20, 2024

Such great customer service. Rick takes care of us so nicely and has for several years. Love the video from the mechanic. Classy touch. More

by Chris1stnoel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 19, 2024

For most of my car-buying life I have disliked dealing with car dealer salesman....to the point that I didn't buy a car. My experience with K'Lee Gordon was transformational! She was informative ,interact More

by cvernprof36
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
K'Lee Gordon
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Nov 21, 2024 -

Tustin Lexus responded

Hi, we truly appreciate your honest feedback. Please reach out to us at (714) 368-3200 so we may identify ways to improve your experience.

November 19, 2024

This dealer sales representitives are all kind, Quick and profesional. They are very cooperativa with their customers. More

by Jason Kang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Strader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Castle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abel Ou
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Nov 21, 2024 -

Tustin Lexus responded

Hi Jason, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 19, 2024

They are serious about customers complaints. Located the problem correctly and fixed it. Good dealership More

by ijha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 19, 2024

Very friendly and helpful group! Make you feel at home! The dealership is very attractive More

by Winkie48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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November 19, 2024

Great service. Friendly team members. My car was serviced within the time stated and I was kept informed at regular intervals. More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
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November 18, 2024

We had a very pleasant experience with Tatiana. She was knowledgeable about the car, very pleasant and efficient to work with. More

by Koubas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tatiana Hassan
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November 18, 2024

They did a great job. Even though the service department was incredibly busy, Steve was able to get my car service completed before the expected time. More

by yesenia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Riviera
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Nov 19, 2024 -

Tustin Lexus responded

Hello Yesenia, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 17, 2024

I always get great service that is friendly, professional, and on time! I never feel pressured to make decisions on services and there’s always someone there to walk me through my questions. More

by kimurajk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Nov 19, 2024 -

Tustin Lexus responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2024

This dealership is well staffed with knowledgable and courteous employees. The dealership does not appear to understaff technicians and advisors. More

by Dickkatao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Nov 19, 2024 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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