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Tustin Hyundai
Tustin, CA
6,385 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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6,385 Reviews of Tustin Hyundai
May 16, 2023
Tustin Hyundai Service Technicians are very detailed in their work and offer excellent customer service! My customer service rep, David, was top notch! I would highly recommend their service dept. their work and offer excellent customer service! My customer service rep, David, was top notch! I would highly recommend their service dept. More
by Leslie
Employees Worked With
Customer Service Rep. David
May 16, 2023
Fernando was very helpful today at my 10,000 mi service. He helped me understand how to replace the cabin filter and gave me some great tips on the car! He helped me understand how to replace the cabin filter and gave me some great tips on the car! More
by Gbocchino
Employees Worked With
Fernando
May 14, 2023
Called Bryan in the service department listen to what problem was going on. He then checked what I said was happening and continued to investigate the.problem. All in all, he finally helped me out and di problem was going on. He then checked what I said was happening and continued to investigate the.problem. All in all, he finally helped me out and did what was necessary to make sure the Hyundai and I was happy with the results. I thank Bryan and the team for handling the problem. More
by Cynthia.m.diana
Employees Worked With
Bryan Matsumura. Service Advisor and the techs and service team involved.
May 14, 2023
Marcos was the most professional, honest, knowledgeable and patient salesman. I was able to make a deal with home via phone/text/email. When the deal was confirmed, I went the dealership to pick up my ne and patient salesman. I was able to make a deal with home via phone/text/email. When the deal was confirmed, I went the dealership to pick up my new car and has happy to finally meet him. You will be in good hands working with Marcos and give him a call as he will make sure you will be a satisfied customer. More
by johnpaulprakash
Employees Worked With
Marcos Rodriguez
May 13, 2023
Long story short my 2023 Hyundai Ioniq 5 was hit while parked. The impact broke my front radar’s bracket which sits just behind the license plate. I know this because David Kim and his team at Tustin, Hyu parked. The impact broke my front radar’s bracket which sits just behind the license plate. I know this because David Kim and his team at Tustin, Hyundai sent me a video of the damage. Now because of the chip shortage this part was backordered. David offered excellent customer service by sharing frequent updates via phone/text and even escalated the importance of getting the part ASAP since I had to manually turn off the front safety feature before driving. David answered all of my calls and addressed my concerns. Even through my frustration I could tell David was doing everything he could to get the part. He was honest and transparent about the timeline. When the part finally came David personally called me and booked me for the earliest appointment. My car was fixed in 2 hours. I cannot thank David and his team enough. More
by Matthew Moor
Employees Worked With
David Kim, Service , Wayne Elchlepp
May 13, 2023
Great sales experience. They got us out quickly. Marcos is an expert in all the different systems and equipment of the Escalade we bought and took his time explaining it all They got us out quickly. Marcos is an expert in all the different systems and equipment of the Escalade we bought and took his time explaining it all. The approval and signing were done expeditiously and made the entire experience quite nice. More
by Mahyar Ghassemian
Employees Worked With
Sheryl , Marcos Rodriguez
