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Tustin Hyundai
Tustin, CA
6,385 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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6,385 Reviews of Tustin Hyundai
November 01, 2021
Greg Thrasher emailed me in response to my price request. He sent a link to a quote, which turned out to be a YouTube link from the manager of Tustin Hyundai about the fact that your dealership doesn't have He sent a link to a quote, which turned out to be a YouTube link from the manager of Tustin Hyundai about the fact that your dealership doesn't have any dealer markups or dealer installed accessories. Greg was in communication with me daily, NOT pushy. I was still looking for a different model, and hence I was not ready to make the purchase. When I was finally ready to make the deal, I called Greg and he sent me the link to the credit application. I made an appointment to meet with him around 4 PM. I ended up going to the dealership earlier. Greg was extremely pleasant and friendly to work with. I'd also mentioned about a trade-in. He worked with the manager to get a trade-in that would save me having to go through the hassle of a private party sale. Greg explained about the car remote, key for emergency entry into the car, blue link. Greg was also gracious in obtaining a bow for the car, since I'd mentioned that this would be a gift. Since the price was "pre-negotiated", there was no back and forth between Greg / Manager / me. While the current market situation doesn't allow for a lot of negotiation, this buying experience was quite different and pleasant The time that I spent at finance was surprisingly less. No high pressure sales tactics. The only thing I would hold against Greg is that he didn't mention the theft deterrent device, whose cost was added to the price. This goes against the claim of "no dealer options". This also didn't come up until I was in Finance, signing the documents. I didn't want to kill this deal since Greg was able to obtain a better trade-in. Your dealership is a Unicorn among dealerships. More
by vk
Employees Worked With
Greg Thrasher
November 01, 2021
It was a pleasure to deal with Rick. He was super nice, polite and attentive. The only pleasant car buying experience I ever had and I had purchased many vehicle. The whole purchase process was quick, ef polite and attentive. The only pleasant car buying experience I ever had and I had purchased many vehicle. The whole purchase process was quick, efficient and pleasant. I would highly recommend Rick and the dealership to anyone. More
by slongcds
Employees Worked With
Rick Majors
November 01, 2021
Original sale 8 years ago went very smoothly and I can’t imagine taking my Tucson anywhere else for service. The service department is efficient, prompt and customer friendly. I even had a video link today imagine taking my Tucson anywhere else for service. The service department is efficient, prompt and customer friendly. I even had a video link today to view the checkpoints my car went through. Super transparent! More
by Terry H.
Employees Worked With
Brian Matsumura
November 01, 2021
Entela was amazing! She was very protective and responsive and made the entire process super simple and easy for me. Highly recommend reaching out to her if you're getting a Hyundai. responsive and made the entire process super simple and easy for me. Highly recommend reaching out to her if you're getting a Hyundai. More
by Gina
Employees Worked With
Entela Hysenllari
November 01, 2021
Very friendly professional helpful I am glad I choose Very friendly professional helpful I am glad I choose the right dealer and right sale person Very friendly professional helpful I am glad I choose the right dealer and right sale person More
by Thap3333
Employees Worked With
Jason Galvan
November 01, 2021
Ivan was wonderful to work with and kept his word on everything he promised. There were no surprises or hidden fees upon signing the purchase agreement. He responded quickly to emails and texts and was everything he promised. There were no surprises or hidden fees upon signing the purchase agreement. He responded quickly to emails and texts and was extremely knowledgeable and professional. I’m interested in buying the electric Ionic 5 when it becomes available and my first call will be to Ivan. Buying my new car was a great experience and this was because of Ivan and I recommend 100% to anyone looking to buy a car. More
by Barbpage50
Employees Worked With
Ivan Ventura
October 31, 2021
Helped us to great a great deal on a new Kona. Great customer service. Went above and beyond his duty to answer our questions and was so patient through out. Will buy from him again. customer service. Went above and beyond his duty to answer our questions and was so patient through out. Will buy from him again. More
by Andrei
Employees Worked With
Marcos Rodriguez
October 31, 2021
Let's start of by saying I just Purchased a 61,000 Palisade from a dealer who is 80 miles away as nobody had any available..so I finally found it and had it delivered. After 1 week I found a defect on Palisade from a dealer who is 80 miles away as nobody had any available..so I finally found it and had it delivered. After 1 week I found a defect on my front bumper (paint-issue). I took it to. Y closest dealer and was told they do not have an on site body shop and I would have to go to Tustin...Ok...6 miles away..no big deal.....or so I Thought!! When I first arrive...everything seems great, and they are almost helpful even to the point they say they will handle it and get it fixed...then things take a turn... the service assistant takes a look at the spot and proceeds to wife of twice as much paint...when I see that I get told to my face I am wrong and he did not touch that spot...well since I have before and after pics...and stated that...he said well maybe I did but it was already missing some....then he says since you bought it here...I guess we can take care of it...And I said I did not purchase it here because you did not have this vehicle so I ordered it and had it delivered from San Diego. Then I get...oh well we can't do anything you have to go there....Then I state the warranty and ask how it does not apply? I explain I just came from the other dealer who I spoke to for 30 seconds and referred me to them since they are the o nly dealer that has a bodyshop....well the service assistant now tells me well they blew you off and sent you here...and they can do it.they just did not want to...then..he says...hang on...I need to get my manager. So he walks out and explains the other dealer should not have sent me..he is going to call them and he will be right back...I am offered a water or coffee..and said they will get me taken care of... Oh they certainly did...by blowing me off and claiming to talk to the other dealer..pretending to talk to the manager of the service dept and claiming he was new and was unaware his employees were sending people away. I know I was lied to because I went back to the other dealer and found out they never spoke to anyone from the other dealer...they did not know who I was or why I was there or anything...So Being that you are supposed to try and keep customers....You Just lost a Lifetime customer with a ton of friends and family who love my new palisade..well They will NEVER go to a Dealer who Lies, Manipulates, and instead of just putting in a warranty claim and gaining a lifetime customer....BIG MISTAKE...I will be contacting multiple other online customer reviews to let others know just how poor the service was...for a NEW HYUNDAI OWNER! SO THANKS FOR THE HEADACHE And Showing me your TRUE colors and the worst customer service I have experienced. More
by D
Employees Worked With
Service and Service Manager
October 31, 2021
During an unprecedented car shortage and price gouging by many dealers, Rick and Tustin Hyundai behaved honestly and fairly, and managed to find us the car we wanted! Worst time ever to have your car totale many dealers, Rick and Tustin Hyundai behaved honestly and fairly, and managed to find us the car we wanted! Worst time ever to have your car totaled out, but best folks to deal with. More
by TJGRITZ
Employees Worked With
Rick Majors
October 31, 2021
Most reliable and best customer service I have ever experienced at a dealer ship or service department. David Kim in the service department is the BEST!!! Won’t go anywhere else. Bought my son a hyunda experienced at a dealer ship or service department. David Kim in the service department is the BEST!!! Won’t go anywhere else. Bought my son a hyundai as well just for that reason. Highly recommend Tustin Hyundai, would give them 10 stars if I could!!!!! More
by Kimberly Ayers
Employees Worked With
David Kim in the Service Department is the BEST!!! , Marcos Rodriguez
