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Tuscaloosa Ford

Tuscaloosa, AL

4.8
269 Reviews
Tuscaloosa Ford is a New and Used Ford Dealer located in Tuscaloosa, AL, proudly serving the surrounding Birmingham area with new and used vehicles for sale. We also offer the highest quality auto service and car repair in Tuscaloosa. Whatever your automotive need, we are ready to assist you! Customer satisfaction is the top priority and we'd love to hear from you with any questions, concerns, or any other feedback. At Tuscaloosa Ford, we proudly serve the great Tuscaloosa area with outstanding service and rock-bottom pricing. Less than an hour away, we also offer Birmingham residents an alternative choice for your next new Ford vehicle. We have a strong and committed sales staff with many years of experience that are set on satisfying our customers' needs. We invite you to browse our new and used inventory here on our website, request more information about vehicles, set up a test drive or inquire about financing. You can also learn more about our parts and service departments, and check out the latest specials.
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5801 McFarland Blvd E

Tuscaloosa, AL

35405

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Showing 269 reviews

June 03, 2014

Excellent dealership Within the last year, I purchased a new Ford F-150. Frank went above and beyond to find the exact truck I wanted and had someone pick it up from one More

by dschryer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Friscia
February 12, 2014

I have leased 4 cars now from Gary at Townsend Ford and wouldn't go anywhere else. My 2 girls have also purchased cars. I feel like family when I come into the dealership. My husband is also working on pur More

by RoxieP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary, and Jana
November 21, 2013

My wife found a Tahoe on the dealership's website, so we went one evening to view the truck. Josh greeted us, and within 45 minutes, we had negotiated a price and were out the door. He was extremely he More

by aaaaaron090
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Sizemore
November 16, 2013

Josh made my first car buying experience from a dealership a great one. I would recommend Townsend Ford to everyone. I had a slight problem with the vehicle I bought, but Josh and the Townsend team More

by Weaverm24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Sizemore
July 01, 2012

My family has shopped at Townsend Ford for the past 15 years. In the past 3-4 years the service has been horrible for both my self and my family. We all have decided to buy from other local Ford dealershi More

by AnonymousCustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Townsend Ford
April 27, 2012

I purchased the truck I wanted at the price I requested. The sale was completed quickly without pressure. Patrick was helpful both before and after the purchase answering questions by phone and email. More

by superduty53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Tidwell
February 02, 2012

Friendly, fair people who work harder than most to give better superior service at an unbeatable price. I highly suggest anyone looking to buy a new or used car to check them out, as they will always greet More

by ahutch86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie McKenzie, Mark Sanchez, Frank Friscia, Glen Arrington, Bob Norris, Jim Phillips
January 08, 2012

I was asked to assist a friend with his first car purchase and was appaled at my experience with the management of Townsend Ford. After making it through a questionable sales experience I very polite More

by sylamaster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill
Feb 01, 2012 -

Tuscaloosa Ford responded

We appreciate you bringing this matter to our attention. Townsend Ford has been in business for over 35 years, and that success is due to our loyal repeat customers. As you know we cannot build our business for the future by treating our customers poorly. I want to thank your friend for deciding to buy his vehicle from our dealership and reassure you both that we will do everything in our power to make sure that you are treated with respect in the future.

February 17, 2011

I was sold a used vehicle with a bad radiator. I feel that the dealership new of this problem and sold it to me anyway. They will not work with me to rectify the problem. their comments to me are basical More

by timgcrook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
townsend jr.
Feb 01, 2012 -

Tuscaloosa Ford responded

Sorry that you are upset Mr Crook. It is not our practice to sell vehicles that have problems. Our used cars are inspected and serviced before they are offered for sale. If we find a problem we usually wholesale the vehicle so that we can avoid situations like this. However with used cars, especially those with higher miles, you can never anticipate what might happen. We made multiple attempts to contact you after our last meeting to offer you our help. Unfortunately we were not able to reach you after leaving several voice mails at the number we had on file. I wish I would have seen this review sooner since maybe we could have resolved the matter.

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