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Tuscaloosa Ford
Tuscaloosa, AL
269 Reviews
Tuscaloosa Ford is a New and Used Ford Dealer located in Tuscaloosa, AL, proudly serving the surrounding Birmingham area with new and used vehicles for sale. We also offer the highest quality auto service and car repair in Tuscaloosa. Whatever your automotive need, we are ready to assist you! Customer satisfaction is the top priority and we'd love to hear from you with any questions, concerns, or any other feedback.
At Tuscaloosa Ford, we proudly serve the great Tuscaloosa area with outstanding service and rock-bottom pricing. Less than an hour away, we also offer Birmingham residents an alternative choice for your next new Ford vehicle. We have a strong and committed sales staff with many years of experience that are set on satisfying our customers' needs. We invite you to browse our new and used inventory here on our website, request more information about vehicles, set up a test drive or inquire about financing. You can also learn more about our parts and service departments, and check out the latest specials.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 269 reviews
April 17, 2017
Great customer service!! Happy Monday! I recently came in to start looking for a new vehicle and Marcus Smith was the salesman that assisted me. He was VERY helped and his cus Happy Monday! I recently came in to start looking for a new vehicle and Marcus Smith was the salesman that assisted me. He was VERY helped and his customer service was excellent. He even gave me some tips on how to properly prepare to purchase the car that I desire. When I come back, I will definitely make sure to connect with him again as my salesman. Thank you Marcus!! More
by Showkasesheeo
Employees Worked With
Marcus Smith , Customer Service
April 15, 2017
Great I would like to thank Jim Phillips, Adam, and the rest of the staff for doing a great job getting me in my new Ford F-150. The Copenhavers are also g I would like to thank Jim Phillips, Adam, and the rest of the staff for doing a great job getting me in my new Ford F-150. The Copenhavers are also great guys. The group they have at Tuscaloosa Ford will get the deal done and get you in a great vehicle. Super friendly and helpful. They will even allow you to be a little wushu washy if that's what it takes to find the right vehicle and set up for you. Thanks to the group that helped me. I would strongly recommend this dealership to anyone. More
by Davidd6386
Employees Worked With
Jim Phillips, Adam, and Mr Copenhaver, Customer Service
April 09, 2017
Respectful, quality service Louis was great with a tremendous amount of respect for my time, but also took time to answer my children's questions even though like myself, he knew Louis was great with a tremendous amount of respect for my time, but also took time to answer my children's questions even though like myself, he knew they had nothing to do with the purchase, but respected them just as he did my wife and I. I would recommend louis to anyone interested in the purchase of a new or used automobile and the dealership has quality practices that have kept me coming back. More
by Lewis1503
Employees Worked With
Customer Service
December 22, 2016
Was told $1000 for parts and labor for an $80 job. I was having a starter issue with my vehicle. Had it towed to Townsend ford to be checked. Was told the problem was my fuel pump and with parts, labor I was having a starter issue with my vehicle. Had it towed to Townsend ford to be checked. Was told the problem was my fuel pump and with parts, labor and tow would be approximately $1000. I told them not to touch my car. I had it towed to a different shop. The problem WAS a starter problem and caused $80 to fix. That mechanic told me that Townsend was attempting to rip me off. I met with the owner to complain. He admitted that his shop uses machines to diagnose problems and his mechanic may have been "motivated by greed" after seeing a big ticket item. He did offer to refund my tow bill and money for the wrong diagnoses. I took it. I also reported him to the BBB and State Attorney General's Office. Amazingly, every time I write a bad review, it disappears. When it does, I'll just write another one. Please don't take your car here. More
by TWRobinson
Employees Worked With
Scott, Joe
December 07, 2016
Phenomenal ! Mike Braswell was fantastic! Super nice and wasn't overbearing at all, he was very polite and worked hard to get us into the truck we wanted. Will def Mike Braswell was fantastic! Super nice and wasn't overbearing at all, he was very polite and worked hard to get us into the truck we wanted. Will definitely be using him next time we decide to purchase a vehicle from there. More
by Mica Taylor
Employees Worked With
Mike Braswell
August 06, 2016
Great service Mike Brasswell was great to work with! No pressure and very helpful. He knew everything about the inventory and helped us to buy the perfect car. Mike Brasswell was great to work with! No pressure and very helpful. He knew everything about the inventory and helped us to buy the perfect car. More
by Clark4
Employees Worked With
Mike Brasswell
June 09, 2016
Great Buying Experience Love our truck we purchased from Jim Phillips and Townsend Ford. Will definitely be back for our next Ford purchase of a new or used vehicle. Love our truck we purchased from Jim Phillips and Townsend Ford. Will definitely be back for our next Ford purchase of a new or used vehicle. More
by Patt
Employees Worked With
Jim Phillips
May 23, 2016
Townsend Ford "Lemons for sale!" $40k f350 diesel, had in their service department 20 times, they couldn't even the truck running. Put all fuel additives in, used the best oil, and to $40k f350 diesel, had in their service department 20 times, they couldn't even the truck running. Put all fuel additives in, used the best oil, and took immaculate care of the truck. Now they want $10k to fix a poorly engineered truck. Don't believe car fax, truck had a 4 page repair history at dealership, they won't show you that to sell the truck! More
by FordSucks
Employees Worked With
Gary Pierce sucks!
November 07, 2015
Great experience with Mike Braswell Mike Braswell was great to work with. Low pressure, and he didn't try to sell me more vehicle than I was interested in. Great guy and great experien Mike Braswell was great to work with. Low pressure, and he didn't try to sell me more vehicle than I was interested in. Great guy and great experience. More
by J Cavin
Employees Worked With
Mike Braswell
February 28, 2015
bought husband a new truck. We worked with Frank and it was great. He was very respectable and helped get the truck we were interested in. I will be back when I get to purchase a We worked with Frank and it was great. He was very respectable and helped get the truck we were interested in. I will be back when I get to purchase a new car. Shasta McCormick More
by Shasta
Employees Worked With
Frank Friscia
