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Tuscaloosa Ford
Tuscaloosa, AL
269 Reviews
Tuscaloosa Ford is a New and Used Ford Dealer located in Tuscaloosa, AL, proudly serving the surrounding Birmingham area with new and used vehicles for sale. We also offer the highest quality auto service and car repair in Tuscaloosa. Whatever your automotive need, we are ready to assist you! Customer satisfaction is the top priority and we'd love to hear from you with any questions, concerns, or any other feedback.
At Tuscaloosa Ford, we proudly serve the great Tuscaloosa area with outstanding service and rock-bottom pricing. Less than an hour away, we also offer Birmingham residents an alternative choice for your next new Ford vehicle. We have a strong and committed sales staff with many years of experience that are set on satisfying our customers' needs. We invite you to browse our new and used inventory here on our website, request more information about vehicles, set up a test drive or inquire about financing. You can also learn more about our parts and service departments, and check out the latest specials.
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Showing 269 reviews
March 11, 2020
I came to tuscaloosa ford ,,,,Chris and Johnny scruggs did a very quick service, ,got me in and out in a very short time,,,,,,recommend tuscaloosa ford for all of your truck needs.. Ken did a very quick service, ,got me in and out in a very short time,,,,,,recommend tuscaloosa ford for all of your truck needs.. Ken More
by Wagonworks36
Employees Worked With
Chris scruggs, Cristin Geeslin,Johnny Scruggs
February 29, 2020
I drove three hours to get to Tuscaloosa Ford and am very glad i did! I put in an inquiry about a 2019 F150 online and Frank emailed me back within about 20 minutes. As i live so far away it was a few days b glad i did! I put in an inquiry about a 2019 F150 online and Frank emailed me back within about 20 minutes. As i live so far away it was a few days before i could make the trip but Frank kept in touch and made sure the truck was off the lot before i left. I traded in a 2017 F150 with quite a few miles and they gave me a very fair trade value. One thing i really liked was that Frank showed me how they arrived at the trade value which is different than other dealers ive bought from in the past. Frank was very efficient and we were able to get all the paperwork and financing completed and me headed back home in about 2 hours from the time i arrived. I highly recommend Frank and Tucaloosa Ford! More
by slackj30
Employees Worked With
Frank, Dana
December 12, 2019
This service department is awesome! My diesel was fixed within the day. Cristin in the service department was a very delightful person and made sure I felt like the only needing help! Don’t hesitate to tak within the day. Cristin in the service department was a very delightful person and made sure I felt like the only needing help! Don’t hesitate to take your car to this service department. More
by barry
Employees Worked With
Cristin
December 11, 2019
Consumer Beware THIS SERVICE DEPT IS WHAT GIVE DEALERSHIPS BAD REPUTATIONS AND APPARENTLY HAS NO PROBLEM IN RIPPING OFF THE CONSUMER. They do not return phone calls n THIS SERVICE DEPT IS WHAT GIVE DEALERSHIPS BAD REPUTATIONS AND APPARENTLY HAS NO PROBLEM IN RIPPING OFF THE CONSUMER. They do not return phone calls nor do they guarantee the work they do according to repair bill. Paid them over $1,300 to repair my mustang prior to putting the car on the road to a move to another state. With less than 250 miles on car and in the middle of relocation drive the car began to make a roaring sound in the backend where work had been done. I had no choice but to continue and hope I could get to my destination. The car was parked upon arrival at my new home and wasn’t driven until I could find the time to take to local dealership. They estimated a complete overhaul on backend minimum of $1,300. Decided to get second opinion and was advised that yes the backend basically would need replacement of bearings due to original repair work was done wrong and was a direct result of having to replace bearings at a cost of $800. I do not ever plan to take my car to a Ford dealership unless I have no other choice. More
by Ripped off customer
Employees Worked With
Kevin or Keith?
November 26, 2019
Service I purchased a used Explorer on the 18th of October, this year. The Salesman I dealt with was Shannon Strickland. Mr. Strickland had made arrangements I purchased a used Explorer on the 18th of October, this year. The Salesman I dealt with was Shannon Strickland. Mr. Strickland had made arrangements to get the windshield trim pieces replaced on my Explorer Monday, the 25th of November. On my way to the dealership, I noticed an unusual vibration while driving. When I arrived at the dealership, I told Mr. Strickland what i noticed. We took the Explorer for a short ride and when we returned he pulled into the service area. There was a young man outside, working on another car. Mr. Strickland asked the man if he could take a look at my car. He did and took it for a ride to confirm what I had told him. Upon his return, he took the time to thoroughly check all the tires and wheels. He found only 6 lug nuts TIGHT. The mans name is Berry Whaley. I can not thank him enough for taking the time to check my car and rectify the issue. He didn't say "I'm busy, check later". He immediately started checking for the problem. I commend Tuscaloosa Ford for having this type of individual on their staff. He quite possibly averted a disaster. What ever his position with the dealership, he deserves a raise. Thomas Amey 11-26-2019 More
by tomamey2571
Employees Worked With
Dana Jones
November 22, 2019
Buyer Beware! Please be careful buying any used car from this dealership. Bought a heavy duty truck from them just over two months ago and turbo is going out. Asked Please be careful buying any used car from this dealership. Bought a heavy duty truck from them just over two months ago and turbo is going out. Asked before the sale has this truck been inspected by them, answer was yes and that this truck was in "pristine condition" without any issues. I didn't know much about turbo boost at the time but after research of the difference of how high my boost should be and what it was when I bought the truck, should have been a tell-tale sign of not to buy this truck. Guess it was just bad luck I was outside their 2 month warranty by 5 days and 500 miles. Emails and calls back and forth to Dana, Alex, and Frank for a week trying to get some goodwill and a customer for life turned into "There's nothing we can do for you." They make you feel like family trying to get the sale but after the sale good luck. Didn't even offer to take a look at the truck to see if it was something small. Now having to take the truck to another dealer to be serviced who showed compassion about this bad situation. Even offered a discount on their services. Now that is customer care. Just be sure to have your used car certified by a mechanic separate from the dealer. I should have known better but I was over-trusting this dealer. This was my first time buying from a dealer in over 10 years and it's definitely left a bad taste. More
by mrobinson1612
Employees Worked With
Frank and Dana
November 06, 2019
It’s been a worst experience ever!!! It’s been a worst experience ever at Tuscaloosa Ford. I have a 2014 Ford Fusion that has some electrical issue. I sent it over before Fall break hopin It’s been a worst experience ever at Tuscaloosa Ford. I have a 2014 Ford Fusion that has some electrical issue. I sent it over before Fall break hoping that I’ll be able to take it back for the break. Last Friday I’ve tried to call my advisor tens of times but he was just too “busy” to pick up the phone. In the afternoon I decided to stop by. But the advisor told me no one have even looked at my car yet! This week I’ve tried to get in touch with him several again, the calling system was put me on hold forever, and of course no response AGAIN. So far I still don’t know when my car will be diagnosed, not to mention how much longer I have to wait for the repairs. This process is taken prohibitively longer than I thought. More
by J
Employees Worked With
Emmett
November 03, 2019
Great experience Wonderful experience! Hunter Crawford was friendly and knowledgeable. He took time to talk with us, research inventory and call us. He found just the Wonderful experience! Hunter Crawford was friendly and knowledgeable. He took time to talk with us, research inventory and call us. He found just the right truck for us -making the whole experience the easy and pleasant! More
by Myra
Employees Worked With
Hunter Crawford
November 02, 2019
Great experience My wife and I decided to shop for a new F150 lariat so we visited the lot and were greeted by Hunter as he was about to leave for lunch. We told him w My wife and I decided to shop for a new F150 lariat so we visited the lot and were greeted by Hunter as he was about to leave for lunch. We told him what we were in the market for and he took our information and called back later in the afternoon with what we were looking for. We visited the dealership the following morning and were greeted by Hunter immediately pointing out to us the truck he had found. The buying experience couldn't have been more pleasant. We are very pleased with the deal we got and the experience we had with Hunter. If you are in the market for a vehicle go see Hunter Crawford and you will find a young man that will work hard to earn your business. More
by Philip
Employees Worked With
Hunter Crawford
November 01, 2019
We bought a used truck 3 months ago. Batteries are dead now. I thought used trucks would be inspected better before they are sold. Batteries should last longer than 3 months. The dealership would not repla now. I thought used trucks would be inspected better before they are sold. Batteries should last longer than 3 months. The dealership would not replace them. I have hard feelings right now for Ford. More
by MalloryNichols
Employees Worked With
Jason and Department Manager
