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Tuscaloosa Ford

Tuscaloosa, AL

4.8
269 Reviews
Tuscaloosa Ford is a New and Used Ford Dealer located in Tuscaloosa, AL, proudly serving the surrounding Birmingham area with new and used vehicles for sale. We also offer the highest quality auto service and car repair in Tuscaloosa. Whatever your automotive need, we are ready to assist you! Customer satisfaction is the top priority and we'd love to hear from you with any questions, concerns, or any other feedback. At Tuscaloosa Ford, we proudly serve the great Tuscaloosa area with outstanding service and rock-bottom pricing. Less than an hour away, we also offer Birmingham residents an alternative choice for your next new Ford vehicle. We have a strong and committed sales staff with many years of experience that are set on satisfying our customers' needs. We invite you to browse our new and used inventory here on our website, request more information about vehicles, set up a test drive or inquire about financing. You can also learn more about our parts and service departments, and check out the latest specials.
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5801 McFarland Blvd E

Tuscaloosa, AL

35405

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Showing 269 reviews

August 05, 2020

Everyone that I came into contact with at this dealership from sales to service was very hospitable and eager to help. When I called for service they were very quick to get me scheduled (next day) and taken More

by xwvboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't recall names
Aug 05, 2020 -

Tuscaloosa Ford responded

Thank you for the amazing review! We are so happy to know that you enjoyed our services. We can't wait to work with you again!

August 03, 2020

The guys in the service department went above and beyond what I was expecting. I would highly recommend the service department and Tim especially. Made my day More

by nk.king1960
Recommend Dealer
Yes
Employees Worked With
Tim, the service manager
Aug 04, 2020 -

Tuscaloosa Ford responded

Thank you for the wonderful feedback! We are delighted to know that you had a good service experience with us and with the help of Tim and our team. We hope that you will continue to choose us as your dealership!

August 02, 2020

Schedule my recall , repaired every thing in less time than was anticipated, service writer was extremely nice, my truck was picked up clean as it was when I let it , paid over the phone and picked up aft More

by knehunts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristin Geeslin
Aug 03, 2020 -

Tuscaloosa Ford responded

Thank you for the positive feedback! We are delighted to know that you had an excellent service experience with us and we hope that you will continue to visit us in the future!

August 01, 2020

The salesman Jason Holmes was very understanding with all my questions. Very helpful with anything I ask. I would recommend anyone to talk to him. More

by mark_willis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Holmes
Aug 02, 2020 -

Tuscaloosa Ford responded

Thank you for the great review, Mark! We will be sure to thank Jason for providing you with excellent service. We look forward to working with you again!

July 29, 2020

The service was great I also didn’t have to wait around for my vehicle and they finished up with it in a timely manner. More

by lowery62
Recommend Dealer
Yes
Employees Worked With
Halie
July 27, 2020

I was very pleased with Hayward In the service department! He really kept me updated on my car !! Thank you again Hayward!!! I will definitely be back!! More

by Nesa Terry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hayward (service department)
Jul 27, 2020 -

Tuscaloosa Ford responded

Thank you for taking the time to leave us a great service review! We're thrilled to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road!

July 24, 2020

They were amazing! I called and told them exactly what I wanted, they had it ready for me when i arrived. The entire process from start to finish was so quick and easy. Frank is awesome! We will be back More

by erinevans0313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Jul 25, 2020 -

Tuscaloosa Ford responded

Erin, it's our goal to take the stress out of the car-buying process for all our valued guests. We are thrilled to learn your experience was no exception, and that Frank was able to get you in just what you wanted. See you next time!

July 16, 2020

Great service excellent experience! Tuscaloosa for has given me the nest car buying experience and would recommend this dealership to anyone. Awesome service at Tuscaloosa ford! More

by Martinezluis1014
Recommend Dealer
Yes
Employees Worked With
Jai
Jul 17, 2020 -

Tuscaloosa Ford responded

Thank you for the excellent review! We are happy to know that you enjoyed our services. We look forward to working with you again!

July 15, 2020

Timothy was very friendly and helpful with my car being serviced. Would have liked more open and frequent communication with service updates regarding the vehicle. More

by Mo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy
Jul 16, 2020 -

Tuscaloosa Ford responded

Mo, I am concerned to learn about your disappointment regarding your recent service experience. I would appreciate the opportunity to address your concerns further. Please reach out to me at a time that is convenient for you. Best, Daryl Farmer Service Manager Dfarmer@fivestaronline.net

July 15, 2020

Tim Sanders at Tuscaloosa Ford went out of his way to make sure I was kept aware of what was going on and to get my vehicle in and out as quickly as possible. Great service. Definitely recommend to anyon More

by Mhubbard1008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Sanders
Jul 16, 2020 -

Tuscaloosa Ford responded

Hello, thank you for taking the time to write about your experience! We're glad to hear you not only left our dealership in a timely manner but that you were pleased with the high level of customer service with Tim. Thank you for your patronage. Looking forward to seeing you in the future!

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