Tuscaloosa Ford

"F150 Lariat has developed transmission fluid leak. Called Tuscaloosa Ford service number 1/28/21 and was given a appointment time of 10:00 AM on 1/29/21. Arrived on time, went inside to drop keys with Called Tuscaloosa Ford service number 1/28/21 and was given a appointment time of 10:00 AM on 1/29/21. Arrived on time, went inside to drop keys with service person. They started asking all the same information questions I was asked on the call. I stopped them and asked if they could not just print the data from my call. At this point I was informed that it would be 2 weeks before they could look at my truck. I responded with, " why did you make a next day appointment to bring it in?" I was told told, "That was done by Atlanta. They do not know what we are doing." I turned and left. All I can say is FORD needs to get its service act together. There is no valid excuse to have done this. Very poor customer service." More

Worked with Zac. He was great to work with and did a great job trying to find me the truck. Great service! Would definitely recommend! great job trying to find me the truck. Great service! Would definitely recommend! More

Service was excellent!! Cristin was a great service advisor she had outstanding customer service! Will definitely be using Tuscaloosa Ford for all my future service! advisor she had outstanding customer service! Will definitely be using Tuscaloosa Ford for all my future service! More

Emailed regarding a car advertised. Never heard back. I saw the next day that they were no longer advertising the vehicle so I guess it sold. Would have been nice to have gotten a reply. I saw the next day that they were no longer advertising the vehicle so I guess it sold. Would have been nice to have gotten a reply. More

Top Notch. Took care of everything. Clean waiting. Needs a TV . Great atmosphere. That is all I got to say about that thank you you Needs a TV . Great atmosphere. That is all I got to say about that thank you you More

Great experience with Hunter and Dana! Everyone was nice and friendly! Will definitely recommend Tuscaloosa Ford! We love our Mustang! Go see Hunter Crawford for your next car purchase! and friendly! Will definitely recommend Tuscaloosa Ford! We love our Mustang! Go see Hunter Crawford for your next car purchase! More

Very good experience , friendly service quick to respond to questions fastest buying process easy to work with knowledge sales representative not to pushy to sale something you say you don’t want to questions fastest buying process easy to work with knowledge sales representative not to pushy to sale something you say you don’t want More

I’m grateful for Mose Wimberly going that extra mile in working with me on my truck purchase. I'm also appreciative for the complimentary service afterwards. working with me on my truck purchase. I'm also appreciative for the complimentary service afterwards. More

I was helped as soon as I arrived for my appointment, Timothy was helpful and friendly. They arranged for a ride home and contacted me as soon as they finished. Best of all my bill was just what I was qu Timothy was helpful and friendly. They arranged for a ride home and contacted me as soon as they finished. Best of all my bill was just what I was quoted without surprises. More

Dissapointing! We recently purchases a new F-150. It had just under 2,000 miles on it as it had been loaned to a customer while his truck was being repaired. When we test drove the vehicle the first ti had just under 2,000 miles on it as it had been loaned to a customer while his truck was being repaired. When we test drove the vehicle the first time, we told the salesperson that there was a problem with the tires (sounded like a flat spot on the tire). We went back a week or so later and test drove for the second time. We again indicated that there was a problem, After three different times in the shop for a total of 18 days, their solution was to spin balance the first time and spin balance and rotate the tires to the back. So now the noise has just moved! Tim, our service guy has been great to help us out and even test drove the vehicle with us so that we could let him hear the noise for himself. We were Ford people for many years, and went to Toyota. All of our Toyota's together were in the shop less time than this one vehicle that we have owned for three months. We even decided to shop at home in Tuscaloosa this time rather than make the drive to Bessemer as we had done in the past. Never again! It will be worth the extra miles to get the service that we deserve. We never had this trouble with the Bessemer Ford dealership. They would have replaced the tires and made sure that our new truck met our expectations. Shame on you Tuscaloosa Ford and Ford Motor Co. for not standing behind your product. What good is a lifetime warranty if they won't stand behind the product? More