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Tunkhannock Auto Mart - Service Center

Tunkhannock, PA

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53 Reviews

53 Reviews of Tunkhannock Auto Mart - Service Center

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September 18, 2023

I took my wife's Jeep in for an inspection in early July. The vehicle is less than a year old and only had 16,000 miles on it. I was told the tires where low and one was very low and would have to be replace More

by wkempjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Musto
Sep 29, 2023 -

Tunkhannock Auto Mart responded

Hello, Your feedback is important to us at Tunkhannock Auto Mart, and I would appreciate the opportunity to connect with you to discuss the level of customer care you received from our Service Department when bringing your wife's Jeep in for an inspection and tire replacement. Please send me your preferred contact information so we can discuss this further. Thank you for your time, Tracy Sherwood Service Manager TSherwood@DodgeChryslerJeep.net

September 21, 2022

I feel I was taken advantage of because I am a woman. Two years in a row I went for inspection. My car has very low mileage. Last year's inspection I put about 2-3K on the car from the previous inspec More

by chris1kovaleski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Employee's name not known
Sep 27, 2022 -

Tunkhannock Auto Mart responded

Hi, We take our customer feedback very seriously and would like the opportunity to learn more about your interaction with our Service Team. Can you please contact me at your earliest convenience? Best, Kevin Schwarztrauber Director of Sales Tunkhannock Auto Mart Dodge Chrysler Jeep Ram 570.836.2266 Kevin22177@gmail.com

February 09, 2021

If it was possible to give a 100 minus review for this dealership I would. If you are thinking of purchasing a vehicle from them, run the other way! They broke our truck, canceled our lifetime warranty, h More

by SLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Mark Pompey
Feb 11, 2021 -

Tunkhannock Auto Mart responded

Hello, I take your feedback seriously and would like to connect with you to learn more about what had happened during your recent experience with us. Will you please contact me when you have a moment? Thank you. Best, Kurt Weinland Service Manager Tunkhannock Auto Mart Dodge Chrysler Jeep Ram Kweinland@DodgeChryslerJeep.net

Feb 11, 2021 -

SLS responded

Please, Kurt you ignored the issue in October, November and December. I just want everyone to read this review, and know that you took advantage of my husband and did nothing. You had a chance through the Better Business Bureau to rectify this issue and did nothing. You lost a loyal customer, and that will steer people away from your business.

November 20, 2019

Had a great experience with the service dept this time around, Jon was the service associate and did a great job. Had several things that needed to be done and all were completed without issue. Thanks Jon More

by cochop96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon VanCampen
Nov 20, 2019 -

Tunkhannock Auto Mart responded

You're welcome! We were pleased to be of service and hope to be again in the future!

November 07, 2019

service department I took my jeep in for transmission work. First off i could not get anyone to return a phone call about a loaner car i had to call my salesman in order More

by Nball
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
BILL
June 25, 2019

Ram, Issue with trans colenoid Service Advisor Jon is first rate. He got my truck in quickly and got his team right on it. This would be 5 stars except that it took half a day to g More

by jofish
Recommend Dealer
Yes
Employees Worked With
Jon VanCampen
November 29, 2018

Sales Awesome customer service and fast work to get a new vehicle, Eddie is awesome! Very family friendly service, only place I'll go, second time using More

by Parker15!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Schwarztrauber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2018 -

Tunkhannock Auto Mart responded

Thank you so much for taking the time to post this review. I'm happy Eddie was able to make the process easy and pain free. Our entire staff thanks you for your business and wishes you and your family happy & safe motoring!

June 30, 2018

Recall and purchased floor mats Eddie notified me of the recall & scheduled my appointment witch was quick and easy I also have an appointment next Saturday for some other things tha More

by Mr Ram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Schwarztrauber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Gola
Jul 13, 2018 -

Tunkhannock Auto Mart responded

Thank you so much for these kind words! We appreciate all of the feedback that is left for us but detailed and kind reviews like these really make our day. Sincerely, Linda Kane Customer Advocate Tunkhannock Auto Mart

April 25, 2018

hitch install Bought two new jeeps, both had to have a hitch installed, both times my paint was damaged. On my 3rd week waiting for an answer. Additional emails are More

by JEEP LOVER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Van Valkenburgh, Bob Gola
January 29, 2018

Will Never Return Won’t give a single star due to multiple negative experiences since purchasing a new vehicle here. Was told to “take it somewhere else” if I am that u More

by Raeb1989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Van Valkenburgh, Kristen Moyer
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