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Tunkhannock Auto Mart

Tunkhannock, PA

4.6
642 Reviews
TUNKHANNOCK AUTO MART DOES THE WORK FOR YOU WHEN BUYING PRE-OWNED VEHICLES...Our EXCLUSIVE car consultant spends several days each week on site at automobile auctions to bring back vehicles he can find at the best prices. He travels to automobile auctions in Florida and other southeastern states to bring back low mileage cars that were part of rental pools for vacationers, he says. "The cars down there seem to be more gently used by people on vacation than by busy road warriors who go from place to place at break-neck speed to get their jobs done. And new cars put into rental service down south seem to suffer less damage because of their better weather and road conditions down there versus the snowbound northeast. The windows and bodies don't suffer damage from flying road cinders, the tires aren't beaten up by pot-holes, and the under carriages are not damaged by chemicals spread onto icy roads." Our EXCLUSIVE automobile consultant, who has been in the business since 1987, targets vehicles that have only been in service for six to 12 months and have been treated well as evidenced by their maintenance and service records. Our consultant physically goes to each auction site because he says you can't tell from a video or picture if there is body or interior damage. He also looks very carefully at the AutoCheck and CarFax history reports to evaluate the past ownership. The cars delivered to Tunkhannock Auto Mart from the auctions still carry the balance of the factory warranty and can convey to the new owner. And we also offer extended warranties and service contracts for buyers who want them. This type of dedication is what gets Tunkhannock Auto Mart repeat business year after year.
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509 Hunter Highway

Tunkhannock, PA

18657

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Showing 642 reviews

May 23, 2014

Jackie baker is unprofessional and rude! I took my pickup in because the driver's side rear door lock was not functioning. They changed a fuse and did not fix the cause of the fuse blowing. J More

by Thomas.sloane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jackie Baker
Jun 06, 2014 -

Tunkhannock Auto Mart responded

Dear Thomas, We did everything possible. Attached is an email that I received on May 23rd regarding the incident. Alex Clapper May 23 I was with Jackie both days the customer came in for service. The first time was due the lock not working and mirror motor inoperable. Jackie did make the customer aware that our rate is 90 dollars per hour for diag/work performed. The customer’s boyfriend got on the phone with Jackie and began shouting and arguing over replacing the mirror versus fixing it, other customers standing in the service area were shocked as to how Jackie was being treated. He also mentioned that the truck was purchased a few months ago in Texas. The Truck is a 2005. They agreed to have Tunkhannock Auto Mart fix the lock. We found the fuse blown, replaced the fuse and the locks worked. Customer was charged less than 60 dollars for over an hour's work. Customer came in a week later stating we did not fix the lock as it was inoperable again. Jackie stated that there must be a wiring issue blowing the fuse and again our rate is 90 per hour. Customer said we didn't fix it properly in the first place and shouldn't have to pay to have it done again, Jackie explained what we did last time, and that it was the appropriate thing to do at that time. Customer said "you don't need to be rude to me" and started crying and called her boyfriend. She stepped out and came back and told Jackie to talk to her boyfriend on the phone. Jackie did not want to go through being verbally abused by him again, she said "I don't need to speak with him, there is wiring issue that will require a few hours to diagnose/fix." Customer left. Boyfriend called 5 min later and was screaming at our receptionist and to Bill the service manager. Bill politely explained everything to him on the phone, again, and said if they wanted it fixed at our labor rate we would do it. None of our staff were rude or mean to either customer. Alex Clapper

March 27, 2014

I had an appointment with Matt for 9am. I walked in and he was ready to go. We went out on the lot and it literally took less than 5 minutes to pick out the truck I wanted. During the test drive he was abl More

by rdrobish3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drobish, Matt Kerr
Apr 08, 2014 -

Tunkhannock Auto Mart responded

Thanks so much for your kind words. Matt works very hard to make everyone's buying experience fun and hassle free. I'm glad to hear he succeeded and that you were pleased with our dealership. Many thanks and our entire staff wishes you safe and carefree motoring! Linda Kane Customer Advocate Tunkhannock Auto Mart Chrysler Jeep RAM

March 16, 2014

I went in looking for a jeep just needing a change and Matt as always did a great job!! He worked with me to try and get me the best deal possible!! Oh and did I mention I LOVE MY JEEP!!!!! More

by Cngarvie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Kerr, Matt Kerr
Apr 08, 2014 -

Tunkhannock Auto Mart responded

Thank you so much for taking the time to post this review. Matt is an excellent Sales Consultant, we truly value his talents. Sincerely, Linda Kane Customer Advocate Tunkhannock Auto Mart

February 13, 2014

Kristian was a great, hardworking salesman. After a car we were interested in at his dealership sold before we could look at it, he told us he would keep an eye out for another one. A few weeks later we re More

by mahlerskis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian Lunger, Kristian Lunger
Apr 08, 2014 -

Tunkhannock Auto Mart responded

Thank you for taking time from your busy schedule to write a review regarding Kristian Lunger. It makes us very happy to know what a first class experience you had here. We are lucky to have Kristian as part of our team at Tunkhannock Auto Mart team. Sincerely, Linda Kane Customer Advocate Tunkhannock Auto Mart

February 11, 2014

Hi this is Matt from Dalton Pa. i just bought a Ram 1500 at Tunkhannock auto mart . I was treated great throughout the whole afternoon. The customer service was fantastic,i got a nice truck at a great price More

by FROG12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian Lunger, Kristian Lunger
Apr 08, 2014 -

Tunkhannock Auto Mart responded

Hi Matt, Thank you for taking the time to write a review regarding Kristian Lunger. His passion for customer service is exceptional. We are very lucky to have him as part of the Tunkhannock Auto Mart team! Sincerely, Linda Kane Customer Advocate Tunkhannock Auto Mart

February 11, 2014

I was extremely satisfied with my experience at Tunkhannock Auto Mart. I was especially impressed with Kristian; I was able to tell him what I wanted and he went out of his way to make it happen fo More

by Brianne528
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian Lunger, Kristian Lunger
Apr 08, 2014 -

Tunkhannock Auto Mart responded

We sincerely appreciate you taking the time to thank Kristian. He is dedicated to customer satisfaction; we are fortunate to have him as part of the Tunkhannock Auto Mart team! Thank you, Linda Kane Tunkhannock Auto Mart

December 18, 2013

I had a great experience, I very much enjoyed the whole process and couldn't be happier with the car I purchased. I would very much recommend this dealership to a friend in the future. More

by rife3261
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 08, 2014 -

Tunkhannock Auto Mart responded

Tunkhannock Auto Mart wrote on 2/19/2014 3:05:46 PM: We were pleased with the quick and easy car buying experience you enjoyed here at Tunkhannock Auto Mart. Eddie is a true professional with great passion for customer service. Thank you for taking time from you busy schedule to write a review for him. Sincerely, Linda Kane Tunkhannock Auto Mart

December 17, 2013

My wife and I have been dealing with Tunkhannock Auto Mart and Matt Kerr for 4 years now and have purchased 4 vehicles. Matt and the rest of the staff always make you feel very welcome at the dealership More

by bgeorge3504
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Kerr
Apr 08, 2014 -

Tunkhannock Auto Mart responded

Tunkhannock Auto Mart wrote on 2/19/2014 3:15:49 PM: We are delighted with the quick and easy car buying experience you enjoyed here at Tunkhannock Auto Mart. Thank you for taking time from you busy schedule to write a review regarding Matt Kerr; he is truly an exceptional Sales Consultant. Sincerely, Linda Kane Tunkhannock Auto Mart

December 01, 2013

Ed makes purchasing a vehicle a pleasant no pressure experience. We've purchased our last four vehicles from him and found him to be the consummate professional . He works tirelessly to get you into the More

by Varydercup
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 08, 2014 -

Tunkhannock Auto Mart responded

Thank you for taking time from your busy schedule to write a review regarding Eddie Schwarztrauber. It makes us very happy to know what a first class experience you had here. We are lucky to have Eddie as part of our team at Tunkhannock Auto Mart. He is a first class Sales Consultant. Sincerely, Linda Kane Tunkhannock Auto Mart

November 15, 2013

I was not really going to buy. Just wanted to see what kind of trade I could get. I decided to trade and lease a wrangler. I wanted a 4dr but I wanted the payment to be as low as possible. So I settled fo More

by automart
Customer Service
Friendliness
Price
Recommend Dealer
No
Nov 25, 2013 -

automart responded

No thanks. I will not be lied to.

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