Tunkhannock Auto Mart

Forced To Shop Elsewhere Due To A Bad Experience I drove to Tunkhannock Auto Mart Tuesday evening to test drive a car that I have been interested in. The dealership is 1&1/2 hours away from where I r I drove to Tunkhannock Auto Mart Tuesday evening to test drive a car that I have been interested in. The dealership is 1&1/2 hours away from where I reside, but given the fact Leon, a salesman in training was very professional, I figured I would attempt to possibly purchase a vehicle from them & keep business & my money semi local since I already have 5 other dealers that are 3 plus hours away interested in my trade & giving me top dollar for it. So I made the trip back to the dealership & Leon happened to be busy with another customer. Thus, another salesman, Travis came over & decided to help me. Now I met Travis the same day I met Leon and Travis tried selling me 2 vehicles I had no interest in. One a mini van & another a $37k Jeep that was out of my price range. When I told him I did not like the mini van, he still tried to talk me into it, until I repeatedly stated, I was never going to purchase one. I have been purchasing vehicles for 29 years & have purchased 54 vehicles in that span from dealerships. I know the games, the tricks, & the business pretty well. Thus, I am not the newbie that any dealership is going to take advantage of with the so called, 'tricks of the trade'. So Tuesday evening as soon as Travis met me & my fiance' (for which he never introduced himself to) he immediately asked me if I came back for the Jeep. What? I had already told him I was not in the market for a $37k vehicle & really did not wish to go no more than $26k based on what 5 other dealers are valuing my trade as, which matches every periodical auto price guide on the market. I stated I was there to test drive the Chrysler 300c & he had no problem getting me the keys & allowing me to take the car for a good & solid test drive. We got out of the car, & he stated that we should just go inside & get everything out of the way right now. I agreed, & inside we went. The moment we walked in, Travis pulled out a "HOLD" tag & asked which 300c I wanted, Blue or Silver & said that he was going to place the tag on the car & that I could then give him the deposit or down payment on the car. I stated the Blue one, but that no 'official" numbers had been discussed & then stated to him exactly what I was able to offer to them for the vehicle. He said okay & asked us to sit down for a moment. Just about 10 minutes or so later he came back out & stated I could not purchase the vehicle because they were not willing to move on the price of it nor give me what my trade value was worth beyond an 'auction value' they quoted me in an email, which by the way, Travis knew going into the deal. So first you are rushing to place a "HOLD" tag on the car & wanting a deposit without discussing numbers & now you are automatically telling me I cannot have the vehicle & that you are not willing to move on my trade value or your vehicle's price. Not to mention, they never even looked at my vehicle physically. When I told Travis I would never just give them my vehicle at 'auction value' unless they were selling me their vehicle at 'auction value', he no longer wished to participate in the conversation. Never a positive gesture came from him during our conversation from this moment on.. Just that I needed to pick a cheaper vehicle. I informed him that I have 5 other dealers looking to do business with me & he did not care. Therefore, my fiance' & I got up & stated we would be leaving. Again, not a single positive gesture towards us, not even a 'thank you for coming in'. The irony to all of it is right there on their lot, in their inventory, was another 300c in my price range & it never dawned on Travis to take us out & go over that vehicle as a possibility to earn my business. Needless to say, I will NEVER consider purchasing a vehicle from this dealership due to their poor trade values & sales tactics. With as many vehicles as I purchase, I definitely have to chalk this one up as a huge loss for them. More

MY new Ram truck The only place we have bought our vehicles great sales. Put us in the vehicles we wanted and at the payment we needed. Eddie is the only salesman I go The only place we have bought our vehicles great sales. Put us in the vehicles we wanted and at the payment we needed. Eddie is the only salesman I go to he's the best for us. More

Best buying experience!! It went smoothly and he explained everything to the fullest and got me the best deal possible. He talked me through the features of the car and made s It went smoothly and he explained everything to the fullest and got me the best deal possible. He talked me through the features of the car and made sure it was what I absolutely wanted. Was very nice and helpful. Very pleased!! More

the best Eddie is the man. Always knows how to get it done and willing to take the extra step to get the customer what they need. Eddie is the man. Always knows how to get it done and willing to take the extra step to get the customer what they need. More

Easy, No Pressure Buying Experience Reed was a great salesman. Very friendly, laid back, and extremely easy to talk with about the Ram I leased. No pressure at all and he gave me a great Reed was a great salesman. Very friendly, laid back, and extremely easy to talk with about the Ram I leased. No pressure at all and he gave me a great deal from the start, eliminating any need for me to negotiate, as I feel I got a great deal. Will absolutely recommend him, and Tunkhannock Auto Mart to anyone in the market for a Dodge/Chrysler/Ram/Jeep in the future. More