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Tulley BMW of Nashua
Nashua, NH
679 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 679 reviews
July 24, 2008
I test drove a 2008 BMW X5 last weekend at Tulley BMW in Nashua. After getting quotes from three different dealers, I found the best deal from a dealership 2 1/2 hours away. I informed the salesman at Tul Nashua. After getting quotes from three different dealers, I found the best deal from a dealership 2 1/2 hours away. I informed the salesman at Tulley of my decision to drive to get a fantastic deal, and later received a very threatening and unprofessional voice mail message from the sales manager. In his message, the sales manager said that if I decide to get a good deal 2 1/2 hours away, I better be willing to drive that far for service as well. He then went on to state that it would be in my best interest to go in and work a deal with him, or I would be waiting at least three weeks for service and I would never be given any sort of a loaner car since I wasn't one of their customers. When I heard this, I immediately called the general manager and received the same exact response from him. Being that Tulley treats customers in this manner, and it is the only local dealer close to me, BMW has lost a customer. We bought an Acura from a truly outstanding dealership, which is also located in Nashua. I wouldn't recommend them to anyone. More
by simya
Employees Worked With
3
July 15, 2008
I just had a great 135i delivery experience at Tulley BMW in Nashua, N.H. I live an hour and a half from the dealership, but I happened to be flying back from vacation last Friday, arriving at the Manches in Nashua, N.H. I live an hour and a half from the dealership, but I happened to be flying back from vacation last Friday, arriving at the Manchester airport, a half hour from the dealership. My car had arrived early and was all prepped, so my CA, Steve Hammond, met me at the airport on his day off and drove me to the dealership to pick up my car. Everyone at the dealership was very helpful and the overall delivery experience was excellent. Tulley BMW is a first class dealership. More
by 4wheelcycle
Employees Worked With
Steve Hammond
March 14, 2008
I purchased a new BMW, I had the title of my trade with me for the sale. 3 Days later Tulley calls me and states that I need to give them them an additional $3,500 for my trade in. The trade in title ind me for the sale. 3 Days later Tulley calls me and states that I need to give them them an additional $3,500 for my trade in. The trade in title indicated that the car I traded was a lemon law and that is reducing the trade in allowance. They are now threatening to take me to court for the $3,500 plus damages. The Sales Manager confirmed that they made a mistake and expect me to pay 100% for their error. 3/14/08 More
by cl3515
Employees Worked With
4
November 26, 2007
I almost signed papers on an '08 335xi coupe, but I cant bring myself to sell the Audi I have currently but if/when I do decide to purchase a bmw this is the place that I would do it, they are really great. bring myself to sell the Audi I have currently but if/when I do decide to purchase a bmw this is the place that I would do it, they are really great. In my opinion, they are low pressure, everyone is easy going and down to earth. The only thing that I didnt appreciate was the initial reaction I got fro one manager, he really didnt like that sales was spending so much time with me and wanted them to ditch me, thankfully they didnt and once the manager realized who I was he changed his additude. other then that they really are pretty good! More
by audi_tuning
Employees Worked With
Sales
November 06, 2007
I own an X5 and every time i bring it for service there seems to be a $750+ bill with it. The dealer seems to guess at what the fix is, with no real clue of what the problems is. their key phrase is "i c seems to be a $750+ bill with it. The dealer seems to guess at what the fix is, with no real clue of what the problems is. their key phrase is "i couldn't seem to duplicate the issue, but ..." and that "but" is a $300-$400 guess. They never seem to stock any parts, and even when you tell them in advance that this is the problem. they never order the parts before hand, instead wait for your appointment and order it then. More
by wazer
Employees Worked With
Kevin
July 17, 2007
I recently had my vehicle detailed and it was damaged while in their care. When I brought the damaged to person's attention I was told it was like that. Which it was not, I would not recommend or purch while in their care. When I brought the damaged to person's attention I was told it was like that. Which it was not, I would not recommend or purchase a vehicle from this dealership. There are far to many other dealers out there, to waste your time with these one!!!!! More
by AF2005
Employees Worked With
Kyle
April 21, 2007
At first I just had many minor to moderate issues with the purchase/ordering process at Tulley. Folks frequently did not take action on things they had promised weeks/months in advance. Further, upon deli the purchase/ordering process at Tulley. Folks frequently did not take action on things they had promised weeks/months in advance. Further, upon delivery there was some damage to the new vehicle which led to a delay in signing while they determined how to handle it. However, we never got that far because of the big deal breaker. I was essentially ready to sign papers and drive away in the new vehicle when I was told the agreed trade transaction could not go through due to some obscure arbitrary internal processes. Supposedly the only one who could override the process was one of the owners who was conveniently out on vacation and unreachable by any means. The incompetence of the business group to handle a trade situation on the agreed day of delivery was staggering. When inquiring about why previously agreed terms were now being breached the General Sales Manager actually started yelling at me, while I maintained a normal tone/level of voice. Their customer service skills are severely lacking. More
by g42567
Employees Worked With
Jim Beal, Mark Phaneuf, David Gott, Chris Hanna, Chuck Bedell, Brian Ruffini
February 28, 2004
Went here to shop for 330cic. Ended up buying elsewhere for location purposes, but Tom Downing was excellent to deal with. They matched my best price elsewhere over invoice on an ordered car. Tom was fri for location purposes, but Tom Downing was excellent to deal with. They matched my best price elsewhere over invoice on an ordered car. Tom was friendly, courtious and not pushy. If I lived closed to Nashua, I definitely would have bought here. More
by pwm
Employees Worked With
Tom Downing
June 26, 2003
I bought a pre-owned 01' 330ci. Matt and manager Derrick were great.! Very friendly dealership. No high pressure sales tactic. Great deal and easy financing. I also have my car serviced there. Xlnt service were great.! Very friendly dealership. No high pressure sales tactic. Great deal and easy financing. I also have my car serviced there. Xlnt service dept!! The guys there really take good care of my and my car. More
by Debbie
Employees Worked With
Matt Yeargeu
