Tulley BMW of Nashua

Tully BMW is very service oriented. When I purchsaed the car every effort was done to agree to the price I offered. There service department is excellent as I am contacted to bring it in for the routine ser car every effort was done to agree to the price I offered. There service department is excellent as I am contacted to bring it in for the routine service. The car is always ready on time. My last visit I was given another BMW as a loaner car for the day right away and was able to get right in and out. Although I must say that was the first time, as in the past I was given a low end, not very clean enterprise rental, which I did have to wait for and do more paper work. I hope those days are over . More

1. Took us seriously when we visited dealership and then Steve Hammond kept in touch. 2. Added us to the auto contact system so that we were invited to the customer appreciation event in the fall. 3. At Steve Hammond kept in touch. 2. Added us to the auto contact system so that we were invited to the customer appreciation event in the fall. 3. At that event, confirmed that he understood we were interested in at manual X3 and let us know one might be in the pipeline for a February off-lease date. 4. Followed up early in 2011 with specific information on that vehicle. 5. Followed up again in early Feb and then, later in the month, made us aware of when the vehicle would be returned. 6. Immediately scheduled with us when the return was confirmed and, 7. Put us under no pressure after our test drive of the vehicle. 8. Presented a truly fair price--we'd done our research and knew we were not being jobbed! 9. Dave Gott handled the financing efficiently and was very helpful with his tips as a long time friver of manual-transmission BMWs. 10. Our X3 was in such great shape the day we came to collect it, and Steve even loaded our stuff into it while we completed the paperwork with Dave. So, while the vehicle "sold itself", the folks at the dealership made the real sale happen. More

Steve's approach was very professional and friendly as we went into the dealership. He did not present as a high pressure salesperson. He quickly determined our interest and got us into a new demonstration went into the dealership. He did not present as a high pressure salesperson. He quickly determined our interest and got us into a new demonstration vehicle which we ended up purchasing. The demonstration was very effective, particularly the demo of the all wheel drive feature. He worked very hard to find the model and features we wanted. When it came time to negotiate a price he was again very professional. While the price negotiating routine was very familiar with the back and forth with the sales manager, it was nonetheless not obnoxious. At delivery he went through the features and set up our cell phone. The experience with the BMW assist feature was not as satisfactory (not Steve's fault) because of some problem with the customer service computer. When I tried later it took two more go a rounds to get it initialized. Very satisfied with Steve. David was likewise courteous and efficient. He told us what we needed to have to close and we did it. The actual purchase went very smoothly. David was fine. The actual choice to buy a BMW came from a push by my son who has one. I had intended to buy a lower priced more fuel efficient car but he appealed to the fun of having a great car. So far I am not disappointed. The only problem I have found is the accuracy of the speedometer. It is 4 mph off at highway speeds. I called Steve (on the way to Florida). He encouraged me to take it to a dealer. I have not done so yet. The choice of your dealership was proximity and my son's knowledge that this dealership had improved considerably from when he bought his. More

This is my second BMW, first at this dealership. I originally didn't buy here because I came into the dealership, and nobody served me in 45 minute of waiting. I would suggest making an appointment. originally didn't buy here because I came into the dealership, and nobody served me in 45 minute of waiting. I would suggest making an appointment. This time I conatacted Steve. I bought a demo at a price far better than the price I paid at the first dealership. I think Steve listened carefully to what I wanted, and found a model that met my needs. My 328 xi was in perfect condition, and I paid less than the base model with a premium package and navigation system. I won't buy another BMW without the navigation system. More

My car buying experience was fantastic. I came into the dealership having already driven the car I wanted, with comparative pricing. Not only did I get a good deal on the car I leased, Leo and the Tulley dealership having already driven the car I wanted, with comparative pricing. Not only did I get a good deal on the car I leased, Leo and the Tulley staff assured me that they will take care of my 3 BMW's needs in the coming years. This is actually the second car I have bought from Leo within the past year. I have a very busy schedule and Tulley is going to make future service appts as easy as possible for me. This past week was a great example of how they made my life better in terms of service. The staff at Tulley has been very friendly and helpful as the pick up date of my car approached. Today when I picked the car up, Leo was great. He went through the car and the features. He set up my blue tooth on my phone. He helped set up the satellite radio. I purchase alot of cars, (4 cars in the past year) and this was one of the best. More

This rating is specific to the Sales Department at Tulley BMW and Frank Chafe. Frank was attentive to all aspects of the sale and provided outstanding service. Unfortunately, the vehicle had many probl BMW and Frank Chafe. Frank was attentive to all aspects of the sale and provided outstanding service. Unfortunately, the vehicle had many problems immediately after delivery and I was disappointed. I've owned other BMW's and this has been the worst ownership experience of the 4 that I've owned. However, I commend the Service Manager, Jay VanSciver, for his professionalism in providing the service that was needed until the vehicle problems were corrected. More

Our experience with Tulley BMW was truly a positive experience. After doing some research on our own and locating the vehicle on the MotorTrend website, we visited Tully with the intent to test drive t experience. After doing some research on our own and locating the vehicle on the MotorTrend website, we visited Tully with the intent to test drive the X5 that we found on-line. James Beal greeted us and made arrangements for the vehicle test drive. He spent time learning about what Ray and I were looking for and provided valuable and relevant information that influenced our purchasing decision. The entire process from negotiating a fair deal, to completing the finance paperwork, to the delivery complete with a thoughtful sign that read this vehicle would be going home with us, was delightful. I love our used 2006 X5, which I call Snow Flake, and feel confident in our choice to have purchased from a knowledgeble and caring dealership. I will share this experience and will be proud to recommend Tulley BMW to anyone. More

Jim is a very professional sales "consultant". He has outstanding knowledge of the product and goes out of his way to insure that all questions and issues are addressed thoroughly. He provides a He has outstanding knowledge of the product and goes out of his way to insure that all questions and issues are addressed thoroughly. He provides a genuinse sense that he is working for you - the customer. More

I was very impressed by Nick Plasteras as my salesperson because of his extensive knowledge of the vehicle I was interested in. I also appreciated his patience with me as we came to a deal for the car. He because of his extensive knowledge of the vehicle I was interested in. I also appreciated his patience with me as we came to a deal for the car. He listened and understood exactly what I wanted. He called several times after I took delivery to make sure I was completely satisfied with my new purchase. I would definitley work with Nick again for my next new BMW. :) More

My p vehicle is the fourth I have bought from Tulley, going back to 1998. I can say with unquestionable honesty, that each time I buy a vehicle the pre-sale and sale experience gets better. My Sales Asso going back to 1998. I can say with unquestionable honesty, that each time I buy a vehicle the pre-sale and sale experience gets better. My Sales Associate, Steve H. also sold me my last BMW and he was excellant then and continues to be so. He was instructive and patient with me as I decided on the vehicle, the options and putting together the final deal. Jay V. and his staff also were helpful answering questions about the vehicle I had chosen even before it was delivered. Dave and Emily in the business office were most helpful and exceedingly efficient in putting together all the paperwork and registration Details. Derrick facilitated the trade as well. All in All, the staff made the experience outstanding. I have been back for service as well and of course the staff continued to be the best! Tulley is the only BMW dealer I will buy from Stefan More