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Tulley BMW of Nashua

Nashua, NH

4.1
687 Reviews

147 Daniel Webster Highway

Nashua, NH

03060

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Showing 687 reviews

June 13, 2014

Best Sales Experience buying a New Car I was in the market for a new vehicle and ended up at Tully’s in Nashua… I wished I had started there it would have saved me weeks going to other deal More

by manhills
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Bucklin
May 24, 2014

They just make stuff up The service department at Tulley BMW is by far the worst I have ever been to. The department is unorganized and to make an appointment is such a proc More

by betterebay
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
not listed
Oct 22, 2014 -

Tulley BMW of Nashua responded

Dear Betterebay, I was certainly disappointed to hear about your unsatisfying visit to our service department here at Tulley BMW. We understand the stress that booking an appointment can cause, so I am pleased to let you know that since you left your review we have begun utilizing an online service appointment scheduler. This allows customers to easily book an appointment on our website at a time that is most convenient for them. Also, it is customary for us to provide our clients with a loaner vehicle when their BMW is in the shop. On an average day we have about 30 BMW loaner vehicles available. With the amount of appointments we serve, sometimes it isn’t possible to provide a BMW loaner vehicle to every client. In that case we are happy to work with Enterprise Rent-A-Car to provide a loaner vehicle at no extra charge for the period of time the customer’s vehicle is in our service department. I want to apologize for the lack of advisor-to-customer contact you received while your BMW was in our service shop. To help our advisors better manage their busy workload, we have hired an additional service advisor to help each customer receive the personal attention they deserve. I would like to assure you that our Tulley BMW technicians have each undergone extensive training provided by BMW to be able to expertly diagnose and repair all BMW models. They are held to a strict standard both by BMW and Tulley management. While there are certainly other capable service providers to choose from, I am confident in the ability of our Tulley BMW service technicians to deliver the highest quality of care and performance to each and every client. I would certainly like to restore your faith in our service team at Tulley BMW. I would appreciate the opportunity to discuss this matter further with you. Please feel free to contact me directly at any time. Sincerely, Kevin McLaughlin BMW Service Manager 603-821-8850

May 17, 2014

Strong service The experience from start to finish was first class, attentive and highly recommended. Dan Cody went out of his way to get me specific information I More

by spbhollis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Val Goldenberg, Dan Cody
April 12, 2014

no service One would think if you take the time to look at vehicles on the lot and go into the showroom you would at least be able to get a salesman to acknowled More

by yourkiddingright
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
none
April 11, 2014

Great Lease Purchase of a new BMW I recently purchased/leased a BMW 328X Drive Diesel. I met Ed Poole my Client Advisor, upon entering the showroom. I knew I was in good hands within More

by d1constant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Beal
March 13, 2014

I have been a loyal customer of Tulley BMW for almost a decade now and the main reason why I stay with this dealership is due to their service department. Jan Van Sciver, Jen Craft and the rest of the tea More

by JayJoshi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Van Sciver, Jennifer Craft
March 07, 2014

I recently purchased a BMW X5 from Tulley. The BMW client advisor I dealt with is Bill Cavanaugh. I enjoyed dealing with Bill. He was very patient, he listened to me to understand which type of car I was sea More

by djeansimon
Friendliness
Price
Recommend Dealer
Yes
March 05, 2014

The purchasing experience was pleasant and without pressure. At no time did I feel rushed. Bill reviewed the high level options and configurations prior to the test drive so as to put me behind the More

by vorlons
Customer Service
Friendliness
Price
Recommend Dealer
Yes
March 04, 2014

My friend and I had stopped by Tulley BMW to view a couple of cars that we had wanted to compare, as we were cross shopping and wanted to experience what each German maker had to offer. I've bought my More

by Ncandelier
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Hammond
Mar 21, 2014 -

Tulley BMW of Nashua responded

Hello Nicholas, I was certainly disappointed to hear about your poor experience here at Tulley BMW, and I want to reach out to you personally to try and resolve the matter. As a BMW dealership, we know the standards to which we are held. It is incumbent upon myself and my team to make sure every individual is treated with the utmost respect and that your needs and desires are being met. You visited us with high expectations based on your prior experience with Tulley, and we let you down. As a family-run business, I can assure you that instances like these do not go unaccounted for. We have more than 170 employees and each one of us is personally responsible for upholding the reputation of the business. I am certain that yours’ was not the typical experience for Tulley BMW or for Steve Hammond. He is one of our most experienced and well-respected sales advisors. He was very sorry to hear about your comments and feels as if he let you down. On a given day, there are circumstances where a specific vehicle may not be ready to be driven off of the Tulley BMW property for a test drive. In those cases, we always offer our clients an equivalent vehicle for driving so that you can get a feel for how that model handles and performs. Then, once we have determined the model you are interested in, we work to select the colors, materials and options you prefer. This must not have been properly explained to you during your visit, and I apologize to you for the miscommunication. As for being encouraged to drive at an uncomfortably high speed in our parking lot, that is not something I would ever encourage or recommend my sales team to advise a Tulley BMW client. I have spoken with Steve and he is clear on this point. Whether you ultimately purchase a vehicle from us, or somewhere else, we always want you to leave with a favorable impression. We obviously failed you in that regard, and I can only ask that you will give us another chance to make things right. I invite you to call me personally, or stop by anytime and ask for me directly. I will do everything in my power to make sure you are completely satisfied with your experience. Val Goldenberg General Sales Manager Tulley BMW (603) 821-8924

February 27, 2014

I Love Tulley in Nashua its my favorite dealership! In all of my experiences there and it has been a few in the past year all of the employees are very polite and helpful. Ed Poole though really has the More

by Jennifer69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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