
Tulley BMW of Nashua
Nashua, NH
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Best Sales Experience buying a New Car I was in the market for a new vehicle and ended up at Tully’s in Nashua… I wished I had started there it would have saved me weeks going to other deal I was in the market for a new vehicle and ended up at Tully’s in Nashua… I wished I had started there it would have saved me weeks going to other dealerships that just make the whole process not fun. When a trade is involved it makes buying a car so difficult. With the internet you know what folks are selling used cars for and what the ballpark is… These dealerships that screw around and nickel and dime you on your trade is painful. Bill gave by far the most accurate trade allowance of 5 dealerships $2000.00 more than the Nissan dealer that sold me the car. Once we picked out the “Car” it was here are your options here is the price…. Go figure ALL THE NUMBERS added up - Simple - Clear to understand - he hit my number and made it a very easy decision to drive that brand new vehicle home the very next day. I welcome anyone looking for a Buick or GMC go see Bill Bucklin - Tell him Kevin sent you - You will be happy you did. By the way - The Buick is way more car than any Nissan or Honda - dam glad I went back to American and proud of it. More
They just make stuff up The service department at Tulley BMW is by far the worst I have ever been to. The department is unorganized and to make an appointment is such a proc The service department at Tulley BMW is by far the worst I have ever been to. The department is unorganized and to make an appointment is such a process. Once your car is scheduled they promise you to have a loaner car but it is NEVER a BMW, they only have a few. I brought my car in for simple service, a couple of break in issues and noises that were coming from the front. The car was there for SEVERAL days and nobody bothered to call in for a status. Finally they called and said the car was done. Once I arrived at the dealership, my service advisor said that everything was normal and all BMWs have the issues mine was having. I then took my car to an independent garage in Hudson, NH that specializes in BMWs. This location had the car fixed in 2 days, and found a defective part in the car. Tulley's service is terrible, they do not care about the customer and really do not know BMWs. They are the dealer, they should have found the issues. My family has 4 BMWs. The cars themselves are next to nothing but Tulley does not do a good job representing such a great car. More
Strong service The experience from start to finish was first class, attentive and highly recommended. Dan Cody went out of his way to get me specific information I The experience from start to finish was first class, attentive and highly recommended. Dan Cody went out of his way to get me specific information I requested and helped guide to me to an X3 that I am very happy with. The test drive in "sports mode" with Dan sealed the deal. The sales manager, Val Godenberg, provided a level of communication and service that exceeded any of my prior interactions at dealerships. He made sure the process was not only efficient and smooth, but stress free and enjoyable. More
no service One would think if you take the time to look at vehicles on the lot and go into the showroom you would at least be able to get a salesman to acknowled One would think if you take the time to look at vehicles on the lot and go into the showroom you would at least be able to get a salesman to acknowledge you. That was not the case at this dealership. I spent half an hour in the lot looking primarily at cx-5s. Even looking at the ones just outside the showroom window didn't get any salesman's interest. I did have one salesman walk past us and say hi. Never saw him after that. Going into the showroom didn't result in any service either. If the most service you can get is "hi", clearly they aren't interested in selling a vehicle. I will take my business elsewhere. I have had poor service before while looking for a vehicle, but this was by far the worse! More
Great Lease Purchase of a new BMW I recently purchased/leased a BMW 328X Drive Diesel. I met Ed Poole my Client Advisor, upon entering the showroom. I knew I was in good hands within I recently purchased/leased a BMW 328X Drive Diesel. I met Ed Poole my Client Advisor, upon entering the showroom. I knew I was in good hands within a few minutes of meeting Ed. He was professional, Knowledgeable and answered all my questions as I determined which car was going to work for me. Once I agreed to purchase the car the process continued to be smooth and professional. I met with Jim Beal to complete the financing portion of the the transaction. Jim was very helpful as well as he reviewed and explained the documents I needed to sign. He answered all my questions and processed the paperwork very quickly. My car was ready for pickup the next day. Ed had the car ready for me. He proceeded to walk me through and explain all aspects and functions of the vehicle. This was the most thorough presentation of a new car I have ever experience. AND this is my third BMW purchase. Ed made sure when I drove away in my new BMW that I would understand and be able to experience the functions of the vehicle so I could enjoy the BMW experience I have come to appreciate. My car is just what I wanted and the buying experience was exceptional. I highly recommend Tulley BMW-Nashua. Make sure to ask for Ed Poole. Dave C. Windham, NH More
I have been a loyal customer of Tulley BMW for almost a decade now and the main reason why I stay with this dealership is due to their service department. Jan Van Sciver, Jen Craft and the rest of the tea decade now and the main reason why I stay with this dealership is due to their service department. Jan Van Sciver, Jen Craft and the rest of the team have always gone above and beyond to make sure that my service needs have been met. They are honest, empathetic, and always will be like a family to me. Even though I have moved to Florida recently, I still call these guys with any issues that my BMW experiences. Thank you Jay Van Sciver and Jennifer Craft!!! I wish there was a Tulley BMW down here because quite frankly the BMW dealers down in Florida or anywhere else for that matter will never compare to the care that my family and I received at Tulley. Regards, Jay Joshi More
I recently purchased a BMW X5 from Tulley. The BMW client advisor I dealt with is Bill Cavanaugh. I enjoyed dealing with Bill. He was very patient, he listened to me to understand which type of car I was sea advisor I dealt with is Bill Cavanaugh. I enjoyed dealing with Bill. He was very patient, he listened to me to understand which type of car I was searching for, interacted well between me and the sales managers and was able to work out a good trade-in value for my old car. This was my first car buying experience at Tulley. Overall it was certainly a very positive experience. Dominique Jean-Simon. More
The purchasing experience was pleasant and without pressure. At no time did I feel rushed. Bill reviewed the high level options and configurations prior to the test drive so as to put me behind the pressure. At no time did I feel rushed. Bill reviewed the high level options and configurations prior to the test drive so as to put me behind the wheel of a car as similar to what I was looking for as possible. Post test drive we reviewed options and work then began to find the car that fit those options. Price negotiation was straight forward and to the point ending at a number both parties were comfortable with. Financing was also quick and a better deal then at any of the local banks I researched. Delivery of the car was smooth with Bill doing a full review of the car and answering my questions. I would rate my experience with Tulley BMW and with Bill Cavanaugh as 5 out of 5 stars. More
My friend and I had stopped by Tulley BMW to view a couple of cars that we had wanted to compare, as we were cross shopping and wanted to experience what each German maker had to offer. I've bought my couple of cars that we had wanted to compare, as we were cross shopping and wanted to experience what each German maker had to offer. I've bought my VW from Tulley before, and had a great experience, and was looking forward to working with them again. But, this time, it was a disaster. The selection of cars at the dealership were, as usual, excellent. We were greeted right away by Steve Hammond, the "client advisor," and told him about how we each wanted to test drive a car. He abruptly refused, and advised us that we "couldn't test drive cars all day, because it costs money, and puts miles on the cars that deter ACTUAL buyers." My friend's desire was a preowned 135i, and he was willing to talk shop if he had liked it. Whoops! I mean, nobody wants an extra three miles on a USED car if he wasn't impressed! They'll walk away every time! Our only option was to sit in the car in the parking lot, and play with the buttons in the car that I liked. He then started urging me to take it for a drive ...around the parking lot. At one point, he told me to floor it in a 50 foot straight stretch in the crowded parking lot, with 20 foot snow banks on one side, and a line of shiny new cars and concrete lamp posts on the other. Blind spots galore, but no, floor it! I think we will bring our business to another brand. If I wanted to be treated like a waste of time and a penniless irritation, I'd shop upmarket. It's a BMW 335i, not a Ferrari. More
I Love Tulley in Nashua its my favorite dealership! In all of my experiences there and it has been a few in the past year all of the employees are very polite and helpful. Ed Poole though really has the all of my experiences there and it has been a few in the past year all of the employees are very polite and helpful. Ed Poole though really has the funniest, polite, and informative personality needed when I have been in looking for the best fit of BMW for me. The finance office has also worked very well with me in making the payments and purchase comfortable so when I drive away I feel good about the investment I made for myself. I recommend Tulley and ask for Ed Poole, you wont be disappointed. Jennifer Kessel More