Tulley BMW of Nashua

Purchased new vehicle 8 days ago and still no registration, cannot drive due to Massachusetts law which is seven days. Sitting in my driveway unable to drive. Made many attempts to find out what registration, cannot drive due to Massachusetts law which is seven days. Sitting in my driveway unable to drive. Made many attempts to find out what the holdup was and received no real information other than to blame it on the DMV. Not buying it, I have had many interactions with dealerships, and it has never taken this long. Pre-sale they are all over you, post-sale good luck. No communication, no more sense of urgency. So here I sit and wait until they do something. Never again, I will go elsewhere. I'm also advising friends and family to go elsewhere. More

My experience with Val was anything but smooth. Very unprofessional, insulted me presonally twice, sarcastic and nasty response and then got upset when I gave e it back to him... I had enough after Very unprofessional, insulted me presonally twice, sarcastic and nasty response and then got upset when I gave e it back to him... I had enough after his sarcastic insult after I said I could not afford the high monthly payment he was offering... he reminded me my car is "out of maintenance (that's how he words it to?) and warranty almost out - can you afford that?" He didn't like my response. He doesn't let the sale people do their work, he intercepts the emails,responds then if the customer responds he has another sales person respond and say he's busy. I spoke to 4 different people. 4! Val's emails are so unprofessional, yes I say unprofessional again. Full of spelling errors, incorrect use of words, capitalization was off... sarcastic, insults and always made it sound like they were giving the car away to you. Unreal. Such a joke. But he could make the numbers work if I wanted an X1. Yeah because they have a lot to get rid of. Val likes to sell you what Val wants to sell that day not what the car the customer came to Tulley for. Its about Val and if you don't like Val's offer he doesn't want to play anymore. He is rude. His salesperson asked if I could do a certain payment. When I responded with could you meet me halfway if I put more down and make my payme t this amount. Here ca.e Val I tercepting the email all jacked up "I didn't give him authorization to give you that offer but I will honor it but we are VERY deep into this" First of all WHO speaks about their employees like this? Speaks about their employees to customers like this? He is an angry man. With all of the errors in his emails, the unprofessionalism he demonstrates in his emails, and temper tantrum acts, I do question if the man drinks on the job. The emails alone are a mess. If I showed any of this at my job, I wouldn't have a job. Most of us wouldn't. He is so not BMW quality. More

Great experience from entering the dealership to exiting with a new car. Sales rep Gloria Prosper was knowledgeable and professional. with a new car. Sales rep Gloria Prosper was knowledgeable and professional. More

Bob and Alex took care of me on my purchase of 23 m3 competition and I was more than happy with the way they treated me and were willing to do everything they could for me competition and I was more than happy with the way they treated me and were willing to do everything they could for me More

Courteous from the beginning and made the entire process easy. Gloria was fantastic to work with and she made sure she understood what I was looking for in a vehicle to keep the entire process as efficien easy. Gloria was fantastic to work with and she made sure she understood what I was looking for in a vehicle to keep the entire process as efficient as possible. She was very knowledgeable about the features available and the different models so we stayed focused on what I wanted. The finance and genius team were also extremely helpful and made the entire experience not stressful. More

I wouldn't even give this dealership one star but could not chose "0" on yelp. I leased a 2021 BMW X3 and fully paid off my three-year lease, which included an unexpected $2,000 expense for four new tires not chose "0" on yelp. I leased a 2021 BMW X3 and fully paid off my three-year lease, which included an unexpected $2,000 expense for four new tires before returning the vehicle. They never disclosed that the tires would wear out before the end of the lease, despite the car only having 29,000 miles at the time. I scheduled an appointment to return the car at the end of the lease, but the process was far from simple. I arrived on time and met with a salesman to finalize the return. Within five minutes, a sales manager joined us and mentioned that the car had $5,000 in equity. He tried to persuade me to lease the same car for the same monthly payment I had been making. I declined his offer, but then he claimed the finance person was unavailable to close out the lease and suggested I take the car home to reconsider leasing a new one. I informed him that the car was staying there, as I had already canceled the plates and insurance. He reluctantly agreed. The following day, I followed up with them about the lease closure paperwork they promised to email, but I didn't receive it. When I emailed back to notify them, I received an unprofessional response. Frustrated, I called and spoke to Bob, the manager, who was rude and condescending. He informed me I owed $500 for a scratch that was only about an inch and a half long and didn't even reach the metal. It seemed like their way of penalizing me for not leasing another car. I also received a charge of $295 for the end-of-lease fee, which I had already paid through my lease. The entire experience left me disappointed, as I never expected such treatment from BMW. Their behavior felt more like a used car dealership run by pushy sales managers than a reputable brand. They were extremely nice when I leased it but just the opposite at the end of lease. Just check all the other reviews and you will see it is not an isolated incident. Stay away!!!! More

WMP 1:01 PM (8 minutes ago) to me I wouldn't even give this dealership one star but could not chose "0" on yelp. I leased a 2021 BMW X3 and fully paid off my three-year lease, which included an unexp give this dealership one star but could not chose "0" on yelp. I leased a 2021 BMW X3 and fully paid off my three-year lease, which included an unexpected $2,000 expense for four new tires before returning the vehicle. They never disclosed that the tires would wear out before the end of the lease, despite the car only having 29,000 miles at the time. I scheduled an appointment to return the car at the end of the lease, but the process was far from simple. I arrived on time and met with a salesman to finalize the return. Within five minutes, a sales manager joined us and mentioned that the car had $5,000 in equity. He tried to persuade me to lease the same car for the same monthly payment I had been making. I declined his offer, but then he claimed the finance person was unavailable to close out the lease and suggested I take the car home to reconsider leasing a new one. I informed him that the car was staying there, as I had already canceled the plates and insurance. He reluctantly agreed. The following day, I followed up with them about the lease closure paperwork they promised to email, but I didn't receive it. When I emailed back to notify them, I received an unprofessional response. Frustrated, I called and spoke to Bob, the manager, who was rude and condescending. He informed me I owed $500 for a scratch that was only about an inch and a half long and didn't even reach the metal. It seemed like their way of penalizing me for not leasing another car. I also received a charge of $295 for the end-of-lease fee, which I had already paid through my lease. The entire experience left me disappointed, as I never expected such treatment from BMW. Their behavior felt more like a used car dealership run by pushy sales managers than a reputable brand. They were extremely nice when I leased it but just the opposite at the end of lease. Just check all the other reviews and you will see it is not an isolated incident. Stay away!!!! More

I recently had a HORRIBLE experience at Tulley BMW in Nashua NH, and I strongly urge others to take their business elsewhere. From the start, the dealership was pushy and dishonest. When my dad and I Nashua NH, and I strongly urge others to take their business elsewhere. From the start, the dealership was pushy and dishonest. When my dad and I visited, the salesperson constantly pressured us to buy on the spot, claiming it was a “today or no deal” situation. We didn’t budge and left, saying we’d return the next day with my mom. The next day, I asked the salesperson about test-driving a different model, but he ignored my request until after we arrived but kept spamming my phone about my ETA and if I was still interested in the 330i. The first car I saw was a 2024 BMW 330i xDrive—and it had a STRONG mold smell inside. The day before, I thought they were offering a good deal, but I quickly realized they were just trying to potentially offload a defective car. It was clear they may have tried hiding the issue, hoping I wouldn’t notice. The salesperson said it was normal but it absolutely was not because I drove a few other 330i models from other dealers before Tulley and none of them had this smell. I then decided to go for a 430i Gran Coupe instead, but the dealership claimed they didn’t have one in stock—only the coupe version I test-drove. I asked them to check for any incoming inventory or trade options, and after disappearing for a bit, the salesperson “magically” found one on their lot—but in the wrong color. Despite me clearly stating multiple times which color and specs I wanted, he kept asking me again and again, then tried to pressure me into settling for a car I didn’t want. When I told him we needed time to discuss, he awkwardly laughed and brought in his manager—who turned out to be even worse. This rude and unprofessional manager repeatedly claimed, “This is the last option we have”—only to suddenly "find" another option minutes later. He lied multiple times, saying no dealer trades were possible, then later admitted he could get a car from New Jersey. How is it so he can't get a car ~30miles away but can get me a car in New Jersey when he previously said it was "NOT AN OPTION" to get a car from another dealer?? At this point, I joked, “That’s a lot of last options,” and instead of handling it professionally, the manager snapped. He angrily grabbed the paper I was looking at, folded it, and stormed off, saying, “I’m not going to have this attitude.” My parents and I were shocked—his behavior was completely uncalled for. Both my parents are highly educated professionals, and the way this dealership disrespected them and wasted our time was appalling. Had we not carefully inspected the 330i again, we might have unknowingly bought a potentially mold-infested car. This dealership is filled with dishonest, pushy, and unprofessional people who will lie, manipulate, and pressure you into buying whatever they want to get rid of. Go elsewhere if you want to be treated with respect and honesty. Disclaimer: This review reflects my personal experience and opinion. More

Subject: Complaint Regarding Deceptive Practices at Tulley BMW Tulley BMW Nashua NH Date: 02.03.2025 I am writing to share my disappointing experience at Tulley BMW. I had been eagerly anticipat Tulley BMW Tulley BMW Nashua NH Date: 02.03.2025 I am writing to share my disappointing experience at Tulley BMW. I had been eagerly anticipating owning a BMW and had been in communication with Susan, the online team manager, about a specific car I was interested in. Based on my conversations with Susan, I was excited to visit the dealership, as I had been promised that everything, including registration fees and the first installment, would be included in the price. Upon arrival, I was further reassured by the dealership’s claims that it was a family-owned business, and that Mr. Tulley personally cares about his customers. I was led to believe that I had come to the right place, especially after learning that Tulley BMW is one of the largest BMW sellers in North America. However, the experience quickly took a negative turn. After finalizing the price of the car, I was told that my credit would be run, and I would need to sign the necessary paperwork. I was introduced to the finance manager, who had me sign the documents. I also ensured that my insurance binder was handed over, as required. However, after signing, I was told I needed to pay extra for the registration fee and the first installment — something I had already been assured would be included in the price. When I confronted the sales representative who had initially promised me the full cost was covered, the finance manager insisted that this was a miscommunication. Essentially, I was being asked to pay extra for fees I was previously told were included. This back-and-forth led to me feeling cornered, as my credit had already been run and the documents had been signed, leaving me with little leverage to back out. I am deeply frustrated with how this situation was handled. It seems that Tulley BMW, despite its claims of being a reputable, family-owned business, engages in deceptive practices that leave customers feeling misled and taken advantage of. I want to make it clear that this experience has severely tarnished my view of the dealership, and I will be sharing my story to ensure others are aware of these dishonest tactics. I hope that you take this feedback seriously and address the internal communication issues and misleading sales practices. No customer should have to feel like they’ve been tricked into paying more than what they were promised. Sincerely, Imran Jeelani More

Overall a very bad buying experience. There was a problem with the first BMW I bought where the title was not available. Not sure how they can sell a car without a title but they did There was a problem with the first BMW I bought where the title was not available. Not sure how they can sell a car without a title but they did provide another vehicle with all the same features. About a month after the purchase I got a notice from Acura which is what I turned in for a trade. They did not pay off the car. Overall it is not my problem but none the less why should anyone have to deal with this situation. More