Tulley BMW of Nashua

I wouldn't even give this dealership one star but could not chose "0" on yelp. I leased a 2021 BMW X3 and fully paid off my three-year lease, which included an unexpected $2,000 expense for four new tires not chose "0" on yelp. I leased a 2021 BMW X3 and fully paid off my three-year lease, which included an unexpected $2,000 expense for four new tires before returning the vehicle. They never disclosed that the tires would wear out before the end of the lease, despite the car only having 29,000 miles at the time. I scheduled an appointment to return the car at the end of the lease, but the process was far from simple. I arrived on time and met with a salesman to finalize the return. Within five minutes, a sales manager joined us and mentioned that the car had $5,000 in equity. He tried to persuade me to lease the same car for the same monthly payment I had been making. I declined his offer, but then he claimed the finance person was unavailable to close out the lease and suggested I take the car home to reconsider leasing a new one. I informed him that the car was staying there, as I had already canceled the plates and insurance. He reluctantly agreed. The following day, I followed up with them about the lease closure paperwork they promised to email, but I didn't receive it. When I emailed back to notify them, I received an unprofessional response. Frustrated, I called and spoke to Bob, the manager, who was rude and condescending. He informed me I owed $500 for a scratch that was only about an inch and a half long and didn't even reach the metal. It seemed like their way of penalizing me for not leasing another car. I also received a charge of $295 for the end-of-lease fee, which I had already paid through my lease. The entire experience left me disappointed, as I never expected such treatment from BMW. Their behavior felt more like a used car dealership run by pushy sales managers than a reputable brand. They were extremely nice when I leased it but just the opposite at the end of lease. Just check all the other reviews and you will see it is not an isolated incident. Stay away!!!! More

WMP 1:01 PM (8 minutes ago) to me I wouldn't even give this dealership one star but could not chose "0" on yelp. I leased a 2021 BMW X3 and fully paid off my three-year lease, which included an unexp give this dealership one star but could not chose "0" on yelp. I leased a 2021 BMW X3 and fully paid off my three-year lease, which included an unexpected $2,000 expense for four new tires before returning the vehicle. They never disclosed that the tires would wear out before the end of the lease, despite the car only having 29,000 miles at the time. I scheduled an appointment to return the car at the end of the lease, but the process was far from simple. I arrived on time and met with a salesman to finalize the return. Within five minutes, a sales manager joined us and mentioned that the car had $5,000 in equity. He tried to persuade me to lease the same car for the same monthly payment I had been making. I declined his offer, but then he claimed the finance person was unavailable to close out the lease and suggested I take the car home to reconsider leasing a new one. I informed him that the car was staying there, as I had already canceled the plates and insurance. He reluctantly agreed. The following day, I followed up with them about the lease closure paperwork they promised to email, but I didn't receive it. When I emailed back to notify them, I received an unprofessional response. Frustrated, I called and spoke to Bob, the manager, who was rude and condescending. He informed me I owed $500 for a scratch that was only about an inch and a half long and didn't even reach the metal. It seemed like their way of penalizing me for not leasing another car. I also received a charge of $295 for the end-of-lease fee, which I had already paid through my lease. The entire experience left me disappointed, as I never expected such treatment from BMW. Their behavior felt more like a used car dealership run by pushy sales managers than a reputable brand. They were extremely nice when I leased it but just the opposite at the end of lease. Just check all the other reviews and you will see it is not an isolated incident. Stay away!!!! More

Courteous from the beginning and made the entire process easy. Gloria was fantastic to work with and she made sure she understood what I was looking for in a vehicle to keep the entire process as efficien easy. Gloria was fantastic to work with and she made sure she understood what I was looking for in a vehicle to keep the entire process as efficient as possible. She was very knowledgeable about the features available and the different models so we stayed focused on what I wanted. The finance and genius team were also extremely helpful and made the entire experience not stressful. More

I recently had a HORRIBLE experience at Tulley BMW in Nashua NH, and I strongly urge others to take their business elsewhere. From the start, the dealership was pushy and dishonest. When my dad and I Nashua NH, and I strongly urge others to take their business elsewhere. From the start, the dealership was pushy and dishonest. When my dad and I visited, the salesperson constantly pressured us to buy on the spot, claiming it was a “today or no deal” situation. We didn’t budge and left, saying we’d return the next day with my mom. The next day, I asked the salesperson about test-driving a different model, but he ignored my request until after we arrived but kept spamming my phone about my ETA and if I was still interested in the 330i. The first car I saw was a 2024 BMW 330i xDrive—and it had a STRONG mold smell inside. The day before, I thought they were offering a good deal, but I quickly realized they were just trying to potentially offload a defective car. It was clear they may have tried hiding the issue, hoping I wouldn’t notice. The salesperson said it was normal but it absolutely was not because I drove a few other 330i models from other dealers before Tulley and none of them had this smell. I then decided to go for a 430i Gran Coupe instead, but the dealership claimed they didn’t have one in stock—only the coupe version I test-drove. I asked them to check for any incoming inventory or trade options, and after disappearing for a bit, the salesperson “magically” found one on their lot—but in the wrong color. Despite me clearly stating multiple times which color and specs I wanted, he kept asking me again and again, then tried to pressure me into settling for a car I didn’t want. When I told him we needed time to discuss, he awkwardly laughed and brought in his manager—who turned out to be even worse. This rude and unprofessional manager repeatedly claimed, “This is the last option we have”—only to suddenly "find" another option minutes later. He lied multiple times, saying no dealer trades were possible, then later admitted he could get a car from New Jersey. How is it so he can't get a car ~30miles away but can get me a car in New Jersey when he previously said it was "NOT AN OPTION" to get a car from another dealer?? At this point, I joked, “That’s a lot of last options,” and instead of handling it professionally, the manager snapped. He angrily grabbed the paper I was looking at, folded it, and stormed off, saying, “I’m not going to have this attitude.” My parents and I were shocked—his behavior was completely uncalled for. Both my parents are highly educated professionals, and the way this dealership disrespected them and wasted our time was appalling. Had we not carefully inspected the 330i again, we might have unknowingly bought a potentially mold-infested car. This dealership is filled with dishonest, pushy, and unprofessional people who will lie, manipulate, and pressure you into buying whatever they want to get rid of. Go elsewhere if you want to be treated with respect and honesty. Disclaimer: This review reflects my personal experience and opinion. More

Subject: Complaint Regarding Deceptive Practices at Tulley BMW Tulley BMW Nashua NH Date: 02.03.2025 I am writing to share my disappointing experience at Tulley BMW. I had been eagerly anticipat Tulley BMW Tulley BMW Nashua NH Date: 02.03.2025 I am writing to share my disappointing experience at Tulley BMW. I had been eagerly anticipating owning a BMW and had been in communication with Susan, the online team manager, about a specific car I was interested in. Based on my conversations with Susan, I was excited to visit the dealership, as I had been promised that everything, including registration fees and the first installment, would be included in the price. Upon arrival, I was further reassured by the dealership’s claims that it was a family-owned business, and that Mr. Tulley personally cares about his customers. I was led to believe that I had come to the right place, especially after learning that Tulley BMW is one of the largest BMW sellers in North America. However, the experience quickly took a negative turn. After finalizing the price of the car, I was told that my credit would be run, and I would need to sign the necessary paperwork. I was introduced to the finance manager, who had me sign the documents. I also ensured that my insurance binder was handed over, as required. However, after signing, I was told I needed to pay extra for the registration fee and the first installment — something I had already been assured would be included in the price. When I confronted the sales representative who had initially promised me the full cost was covered, the finance manager insisted that this was a miscommunication. Essentially, I was being asked to pay extra for fees I was previously told were included. This back-and-forth led to me feeling cornered, as my credit had already been run and the documents had been signed, leaving me with little leverage to back out. I am deeply frustrated with how this situation was handled. It seems that Tulley BMW, despite its claims of being a reputable, family-owned business, engages in deceptive practices that leave customers feeling misled and taken advantage of. I want to make it clear that this experience has severely tarnished my view of the dealership, and I will be sharing my story to ensure others are aware of these dishonest tactics. I hope that you take this feedback seriously and address the internal communication issues and misleading sales practices. No customer should have to feel like they’ve been tricked into paying more than what they were promised. Sincerely, Imran Jeelani More

Overall a very bad buying experience. There was a problem with the first BMW I bought where the title was not available. Not sure how they can sell a car without a title but they did There was a problem with the first BMW I bought where the title was not available. Not sure how they can sell a car without a title but they did provide another vehicle with all the same features. About a month after the purchase I got a notice from Acura which is what I turned in for a trade. They did not pay off the car. Overall it is not my problem but none the less why should anyone have to deal with this situation. More

Working with Gloria Prosper is ALWAYS a pleasure. This is the 3rd car I’ve purchased while working with Gloria and she always provides a great experience- professional, trustworthy and knows what I l This is the 3rd car I’ve purchased while working with Gloria and she always provides a great experience- professional, trustworthy and knows what I like. More

Let me start off by I have purchased 8 cars in 9 years and this isn't my first rodeo. The people at this dealer are horrible and they have no moral compass or values whatsoever other than selling you a c and this isn't my first rodeo. The people at this dealer are horrible and they have no moral compass or values whatsoever other than selling you a car. If you are willing to negotiate and buy on the spot it might be ok, but it is extremely high pressure with a bunch of sharks running around in suits... I went in on the last weekend of the month to work out a killer deal on a new X5. I cooked something up with Kyle and the service manager was Seth. Both seemed like straight shooters until they gave me an offer they stated would not be available if I didn't sign that night and if I walked out on them they reassured me I wouldn't like the numbers the next day. I walked out and was greeted to countless missed calls from both of them the next morning guaranteeing the same deal. THAT WAS MISTAKE NUMBER ONE. When I told them I'd like to place a deposit they dug their heels in that the market was too competitive and they did not take deposits. Every single car was first come first serve. MISTAKE NUMBER TWO. I then worked it out with them I would be there that next day and left to arrive. I told them I was arriving and left for the dealer. I showed up to sign and drive off with a new car (also had my two keys and the title and trade vehicle) and they said I needed to wait 10 minutes. MISTAKE NUMBER 3 They then informed me another couple was in the store and had drove the vehicle and was running numbers with another sales person. They told me shortly after the car I came to pickup was sold even though neither myself nor the other couple had paid anything yet. MISTAKE NUMBER 4. The sales person tasked with delivering this news is the direct reflection of the non existent moral compass your new car sales manager Seth has. He wouldn't look me in the eye or say a word to me. MISTAKE NUMBER FIVE. Kyle then had the audacity to ask me if I wanted to look at other cars they had and I told them I had a sour taste in my mouth and I wouldn't be buying a car from them. Then poor Kyle called me all Sunday to try and argue a deal on a car on a similarly equipped X5. They explained they would honor the same trade value and % off MSRP. The caveat was they did not have the car yet and it was in transit to another dealer they would swap with. They insisted I show up that day and sign a purchase and sale agreement along with a financing agreement even though the car had not landed yet at the dealership in Nashua. This is fishy to say the least, considering they said the car would not land for 7-10 days. MISTAKE NUMBER SIX. I promptly explained my predicament to other dealers who said that was not cool. I ultimately purchased an even nicer car from Herb Chambers BMW of Boston the same weekend with a better discount off MSRP. I hope people look at this review and realize this dealer is willing to burn bridges and make things unenjoyable. I highly recommend people cross shop with other dealers and see if they have a more pleasant experience elsewhere because buying a BMW shouldn't be a sucky time, it should be fun. More

I worked with Val Goldenberg and Gloria Prosper on a new lease. I could not be happier with the way they handled the lease. I am very grateful and I am enjoying driving the new X3! lease. I could not be happier with the way they handled the lease. I am very grateful and I am enjoying driving the new X3! More

Gloria Prosper and Val have helped me lease more than 6 BMW's over the years and the experience is always professional and far. They do what they can to make the customer happy, much appreciated BMW's over the years and the experience is always professional and far. They do what they can to make the customer happy, much appreciated More