Tulley BMW of Manchester

Gina Whitney was very informative and took the time to show me all of the dashboard of my car. My previous car ( 2006 BMW)consultant went through very quickly. Gina being a Woman as I am understands look show me all of the dashboard of my car. My previous car ( 2006 BMW)consultant went through very quickly. Gina being a Woman as I am understands looking through my eyes. When I told her how I could not get the car phone voice command to work she spent allot of time to try to get mine to work (which it did not) and even sent me an Email w/a video attached on how to set it up. She really went the extra mile to make my experience a Positive one. More

I had a great experience. They made the purchase of a car quick and painless. They answered all the questions I had and washed the car and had it ready to go when I went to pick it up. quick and painless. They answered all the questions I had and washed the car and had it ready to go when I went to pick it up. More

John Steele and Nick Poriello are terrific representatives of the Tulley Company. John answered, without hesitation, all of our questions, clearly knowing his material through and through. A representatives of the Tulley Company. John answered, without hesitation, all of our questions, clearly knowing his material through and through. A deal was struck quickly and with none of the silly "haggling" that frequently occurs when purchasing a car. Nick handled all the paperwork in a friendly and professional way. We would definitely recommend John and Nick to anyone looking for a car. More

I relocated from Tampa to Manchester in January for work. Days after arriving in Manchester I noticed a rather loud whine whenever the heat was turned on. I immediately took my vehicle to Tulley BMW of Manch Days after arriving in Manchester I noticed a rather loud whine whenever the heat was turned on. I immediately took my vehicle to Tulley BMW of Manchester and explained the strange whining noise associated with the heater. The service advisor informed me that the air conditioner was likely low on refrigerant and the nether my CPO or Maintenance Program would cover the cost of the refrigerant. I explained that just days prior I was in Florida using the A/C and it worked fine and the whine only happens when the heater is on. He was adamant that the problem was low refrigerant and that he would go ahead and check on the heater as well. The next day I picked up my car after they replaced the A/C compressor and they found no problem with the heater. Less than 24 hours later while driving home from work my car overheated. After being towed to the dealership they finally found a problem with the heater. Turns out the water pump had failed. They replaced the water pump but now I had a strange rattle coming from beneath the car. About a week later the temperature warmed up outside to about 50F. While driving around in the sun that day my black car quickly got very hot inside and when I turned on the A/C it would only blow hot air. So I called to schedule an appointment and was informed over the phone that it was too cold and that the air conditioner is not designed to work in such cold temperatures. About another week went by and it then it warmed up for a few days and once again I found myself having to drive with the windows down because the vents would only blow hot air. I scheduled an appointment with Tulley to have the rattle and A/C look at. They found that there was a crack in one of my refrigerant lines to the A/C compressor and that the rattle was coming from one of my catalytic converters. They replace the refrigerant line and informed me that since the catalytic converter had a dent it would not be covered under warranty and that the cost would be $4,200. When I got home I looked under my car to verify the dent in the catalytic converter. The dent appears to be caused by vehicle lift arm that was likely swung under the vehicle during service. I won’t recommend Tulley BMW of Manchester to anyone! More

I traded in my x3 of 7 yrs and was excited to get a new BMW. I was advised I was approved and was asked to leave and get money agreed upon for down payment and return at 4pm for pick up and sign finsl psp BMW. I was advised I was approved and was asked to leave and get money agreed upon for down payment and return at 4pm for pick up and sign finsl psperwork. Two hrs after I left I got a call from someone I never met at the location , not my sales rep Dawn saying sorry your not approved anymore? Three days went by now my sales rep Dawn finally calls me over and over emails as well oh your approved now? She said payment only went up less then twenty dollars come fown etc... I get there payments went up almost 50 dollars. I did get the car after emotional torment . I left and a warning light came on, i called next day and was advised it was because it was cold. The light stayed on for days and the car drove awful. I drove to manchester tulley to get light off and they said theres a nail in rhe tire please pay 300plus dollars? I took my car to a local trusted honest shop ... They advised me that the nail was lodged in and had been for quite some time. The shop helped me out not Dawn. The following day the car is leaking oil in my new garage, turns out something broke and it needed replacement... Still no word from Dawn. In fact she walks by me several times like I don't exist .The week after that the trunk wont open, it's our first dnowstorm and my scraper stuck in the trunk for weeks they need to order a part. I made several trips to service the first month i owned my 328. The service department was AWESOME. However i was repeatedly ignored by Dawn and I felt like i was not important to her anymore because the sale was complete. Dawn advised me this car was great in the snow and that she too had kids and it was perfect. I wanted a new x3 and felt bullied into the used 2011 328. Lastly her words to me in an email were and i quote " ya know melissa this wasn't a huge money maker for us". I traded in the lease into the Nashua Tulley three weeks later , got a new x3 and was treated Like a human being, I akways used the Nashua Tulley but went to manchester for convienance, it turned into anything but. Dawn did ask me to fill out the survey she was to email me however I never received that email which didn't surprise me but the sales rep in Nashua did send me that email... And i am grateful they did because i was able to gind this website and I can finally post my concerns for people who will listen and appreciate the situation. More

On October 27, 2012, I bought a 2009 pre-owned certified BMW with a six month warranty. Forty-two days after purchase, the clutch blew; it had to be towed off the highway. The sales manager at Tulley was ve BMW with a six month warranty. Forty-two days after purchase, the clutch blew; it had to be towed off the highway. The sales manager at Tulley was very quick to point out that it was not a warrantied part, and blamed the clutch failing on the driver even though the car was only driven 3800 miles. When asked to assist with the repairs, the managerial staff could not have been more disinterested, and gave quite a run around until finally, after much prodding, they offered to cover a small portion of the cost. My business owns seven BMW's and we have done business at several dealerships across New England. I have never been treated with such disregard, and have no plans to ever return to Tulley. More

I was helping my son find a car and we were looking for an older bmw(2001-2003). I had been looking on all of the websites and had been to a dozen dealerships and to more private sales than I can count. an older bmw(2001-2003). I had been looking on all of the websites and had been to a dozen dealerships and to more private sales than I can count. I happen to be driving by Tulley and noticed a car on their lot that fit our criteria. The car was a 2003 and it was spotless. They were able to show me the entire service history of the vehicle. The process went so great I ended up looking at a newed car for myself. By the time we were all said and done, my son purchased the 2003 325i and I purchased a 2007 328i. My son owned his car roughly 14 hours and he drove it down to Camp Lejeune (where he is stationed) and the ride went flawlessly. I have put almost 7,000 miles on my car in the first two months I have had it and I couldn't be happier. I would recommend that anyone in the market for a car take the time to visit with Tulley as I will be doing business with them again. More

My first visit to the new Tulley BMW service center in Manchester was excellent. My car had a brake booster hose that was faulty which BMW recalled. Jay at Tulley explained exactly what the issue was and Manchester was excellent. My car had a brake booster hose that was faulty which BMW recalled. Jay at Tulley explained exactly what the issue was and what would be done to resolve it. His communication was prompt, courteous and very professional. Had made a bad situation great. I am very pleased. More

We had a great buying experience. We got a great product for a great price, exactly what we wanted without the hassle. The customer service was impeccable. We will recommend our family and friends. Thank for a great price, exactly what we wanted without the hassle. The customer service was impeccable. We will recommend our family and friends. Thank you! More

We stopped in just to look and ended up driving a car home for the night. We loved it so much that we bought it the next day. Dawn was very friendly and told us she was fairly new there but she would f home for the night. We loved it so much that we bought it the next day. Dawn was very friendly and told us she was fairly new there but she would find out the answers to our questions and she did. The whole experience was great and we love the car. More