Tulley BMW of Manchester

I am on the road a lot. I have purchased nearly 30 vehicles in my lifetime. Raised in a family with mechanics and engineers, I am no stranger to dealership and vehicle maint I have purchased nearly 30 vehicles in my lifetime. Raised in a family with mechanics and engineers, I am no stranger to dealership and vehicle maintenance practices. As a woman who knows cars, I never post public reviews but my experience with Tulley BMW of Manchester was, by far, the most disappointing and frustrating dealership encounter I have ever had. Last May, I purchased a used 2025 BMW X1 from Tulley. After the test drive I raised concerns three separate times regarding the condition of the tires. Each time, I was assured they were in great shape with plenty of tread, no issues. I drive from NH to NYC often for work so having a safe, reliable car is essential. Within two months, road noise and steering wheel vibration became hard to ignore. Around the same time I brought the car in for it's 20k maintenance. The technician noted that the tires, while still in decent shape, may lead to loud road noise and a tire rotation was suggested. I declined it at the time because I needed the car back immediately that day. After taking the car to a tire shop in Connecticut to do the suggested rotation and inspection, the technician confirmed poor tire wear, the exact issue I flagged on day one. As the road noise and vibration proceeded to get severe, I began to feel unsafe driving the car so I made an appointment to bring it back to Tulley to get a proper diagnosis and to rule out other potential mechanical issues. The technician, David, (who was extremely helpful) noted that the tires had uneven wear and cupping. A replacement and alignment was suggested. Costing well over $2,000. I declined the service and took the car to a local tire shop where I ended up paying much less for 4 brand new tires and an alignment. What struck odd to me was that my local shop gave me the before and after alignment results that were virtually identical. Raising serious questions as to exactly when those defective tires were placed on the vehicle. If the alignment was good, what caused them to wear that way? When I reached out to General Manager Chris Schwarz to seek a fair resolution regarding the tire issues, his response was dismissive, placing blame on me for doing things the way I had and offering no resolution. Noting things like, you should have gotten the tires rotated and an alignment. I decided not to respond letting him know I had done so at a different shop already. I felt it was a waste of time to continue to defend myself given his initial email response tone. Also, getting the tires rotated would do nothing in fixing already defective tires in this scenario. Lastly, during the finance process with Business Manager Britnei Curley, I explicitly asked for info on the BMW extended warranty due to all the driving I do. Through clever bait and switch, I unknowingly signed up for a third-party warranty (EG Assurance) a company with numerous consumer complaints, as well as a separate BMW maintenance package added to my loan. What I signed that day was NOT what I thought I was getting. They must be trained on how to manipulate words to deliberately confuse the consumer. Well played. I eventually received a refund for the third-party warranty applied to my loan principal, but it required persistent emails and phone calls to gain their attention. I was not able to get a refund on the maintenance package. To resolve that problem, I decided to refinance the vehicle away from BMW Financial. This entire experience has pushed me to sell the car altogether just to be rid of any association with the Tulley automotive group. All of this happened in just 3.5 months of owning the vehicle and now I want it gone. The bait and switch finance tactics, failure to address concerns on the tires, and extremely poor customer service from the GM... I will never set foot in another Tulley dealership, and I am formally escalating this matter, backed by full documentation and service receipts to BMW Corporate, BBB, and NH Dept of Insurance. More

James Sullivan, our Sales Client Advisor, was very personable and extremely knowledgeable. He answered all our questions with great ease and made the whole process of buying a new vehicle very easy a personable and extremely knowledgeable. He answered all our questions with great ease and made the whole process of buying a new vehicle very easy and stress free. Brittnei Curley, the Business Manager, was very friendly and helpful and answered all our financial questions with effortless expertise. Our experience at Tulley BMW of Manchester could not have been better!! More

Kathleen Rand went above and beyond to find the perfect X3 for me! Thank you for staying late and making it all happen! X3 for me! Thank you for staying late and making it all happen! More

Excellent buying experience. James Sullivan was great in all respects. He was patient with my buying process, explained everything without sales pressure and worked with me on a James Sullivan was great in all respects. He was patient with my buying process, explained everything without sales pressure and worked with me on a very fair price. More

I have nothing but positive things to say about Tulley BMW of Manchester. From Sales, Service & financing. I purchased in one day & the car was ready the following week (only because I'm from Boston but I BMW of Manchester. From Sales, Service & financing. I purchased in one day & the car was ready the following week (only because I'm from Boston but I'm sure it's quicker in state. No pressure sales environment with people truly looking out for your best interest. My mom saw this and now she wants new wheels! 10/10 would recommend. Huge shoutout to Dawn & James. More

Dawn, Kathy and Zavier were wonderful to work with. They were very attentive to our needs, and we drove off with a car the same day we arrived. We were totally satisfied with the experience. They were very attentive to our needs, and we drove off with a car the same day we arrived. We were totally satisfied with the experience. More

Dawn, Kathy, and Zavier made the buying and financing process painless and easy! Would highly recommend Tully Manchester to anyone looking for a pre owned BMW!! process painless and easy! Would highly recommend Tully Manchester to anyone looking for a pre owned BMW!! More

Kathy was such a pleasure to work with. Purchasing my BMW was a breeze. I would purchase a vehicle with her at Tulley BMW Manchester again in a heartbeat. Purchasing my BMW was a breeze. I would purchase a vehicle with her at Tulley BMW Manchester again in a heartbeat. More

Easiest car buying experience because of James. He was the complete opposite of what your typical car salesman experiences are like. Super polite, transparent, and genuinely wanted to make the He was the complete opposite of what your typical car salesman experiences are like. Super polite, transparent, and genuinely wanted to make the car buying experience frictionless. So happy with my car and the choice to head to Tulley BMW If you’re heading in ask for James, he will not disappoint! More