Tucson Subaru - Service Center

Exceptionally poor service. Tried to get me to pay deposits to cover warrenty fixes. Doesn't understand the warranty package his own dealership sells. deposits to cover warrenty fixes. Doesn't understand the warranty package his own dealership sells. More

Jesse provided extraordinary customer service at Tucson Subaru. He was pleasant, professional, explained my service well and answered all my questions. Thank you for extraordinary customer service! Subaru. He was pleasant, professional, explained my service well and answered all my questions. Thank you for extraordinary customer service! More

Darla was an expert at showing me all of the things my new Subaru Outback can do. She’s very personable and friendly and was very flexible with how we met (Zoom vs. in-person). Thanks Darla’ new Subaru Outback can do. She’s very personable and friendly and was very flexible with how we met (Zoom vs. in-person). Thanks Darla’ More

I am extremely disappointed with the service here. I have a 2021 crosstrek and have had to bring it to the service department two times. Both times I have brought my car in, my concerns were immediately dism a 2021 crosstrek and have had to bring it to the service department two times. Both times I have brought my car in, my concerns were immediately dismissed and invalidated (before a technician could even look at my car). The first time I brought it in was for a rattling sound coming from the undercarriage. Both the technician and the service person I worked with insisted that the sound didn't exist and nothing was wrong with my car. They tried to blame the sound on a backpack zipper and then on leaves that were on the floor of my car. It wasn't until I requested a test drive with the technician that they finally admitted there was in fact a rattling sound. Turns out, there was a problem with the struts and they had to be replaced completely. I brought my car in once again after this for a separate issue and was greeted the same way. My concerns were dismissed before a technician even looked at the car. I don't know if it is because I am young or because I am a woman, but the way I have been treated here is unprofessional, disrespectful, and rude. I am extremely disappointed with Tucson Subaru and wouldn't recommend their services to anyone. More

I have been using Tucson Subaru’s service department for some time. I am extremely grateful for the professional help of Jesse Friedman, service advisor! some time. I am extremely grateful for the professional help of Jesse Friedman, service advisor! More

I was pleased with the quality of service and the friendliness of the staff during my recent visit for a tune up for my 2012 Forester. friendliness of the staff during my recent visit for a tune up for my 2012 Forester. More