Tucson Subaru - Service Center

Darla was patient and helpful when I stopped by for my next lesson! Heating, Apple Play, and understanding more widgets on the dashboard! next lesson! Heating, Apple Play, and understanding more widgets on the dashboard! More

I purchased my Subaru Forester from Tucson Subaru new and purchased the extended warranty on the assurance that the service department would carefully inspect the vehicle when I brought it in for service (fo purchased the extended warranty on the assurance that the service department would carefully inspect the vehicle when I brought it in for service (foolish, I know). I had the vehicle serviced at the dealer for every service interval since its purchase. However, they missed major premature deterioration of the bushings on the lower control arms that should have been replaced before the warranty expired. I even brought the vehicle in complaining of a shimmy before the warranty expired and the service department didn't find anything. I finally got fed-up with the problem and checked myself. Five minutes of labor later and I discovered the completely destroyed bushings. When I contacted the service department they took no accountability for missing the problem and did nothing to help, other than offer to schedule me for a full price repair. There are far better mechanics out there that will actually keep your car in safe working order for significantly lower cost. Avoid Tucson Subaru and save yourself some money and aggravation. I will not be returning. More

Had an inquiry about carplay connection and Darla stepped and resolved the issue immediately. Superb. Followed up with tips on sound system, all way above satisfactory! Bravo! and resolved the issue immediately. Superb. Followed up with tips on sound system, all way above satisfactory! Bravo! More

Darla is delightful to work with and very knowledgeable. She made learning about the car's systems easy and fun. Who knew about all those "hidden" features!!!! She made learning about the car's systems easy and fun. Who knew about all those "hidden" features!!!! More

Excellent service. Cannot say enough good things about the service department at Tucson Subaru. Found everyone within the service department to be friendly, welcoming, Cannot say enough good things about the service department at Tucson Subaru. Found everyone within the service department to be friendly, welcoming, kind and patient. Chris ... thank you. You are an absolute pleasure to work with, and I hope to see you whenever my car needs servicing. You have a gift for listening to any concerns and addressing them quickly. Jesse.... thank you for offering additional information for future visits. It is always comforting to know I can count on Tucson Subaru. (Jade thank you for assisting with our other Subaru.) More

Darla was friendly and knowledgeable. Our session with her was great. I was driving a 2010 Subaru before my 2024 so I didn't know anything about new car tech. Our session with her was sup Our session with her was great. I was driving a 2010 Subaru before my 2024 so I didn't know anything about new car tech. Our session with her was super helpful and greatly appreciated! More

The people are friendly and helpful but the service waiting room could be a little more comfortable. waiting room could be a little more comfortable. More

Darla was very patient and knowledgeable. Having read the manuals, I thought I knew everything- but she was still able to point out features I didn't know about. She even waited patiently whi Having read the manuals, I thought I knew everything- but she was still able to point out features I didn't know about. She even waited patiently while I took notes on her tutorials. More

This is not the first time that Jesse has delivered 5-star service. Every time I've been he has gone beyond requirements to track down issues or questions that I have. Thorough and personable. I've use 5-star service. Every time I've been he has gone beyond requirements to track down issues or questions that I have. Thorough and personable. I've used Tucson Subaru since I've been in town, including buying used. Top Notch, you can't go wrong with this dealership! More

Darla’s knowledge of the technology of my new Subaru was very helpful, and showed me a few things I didn’t know. I will not hesitate to contact her with any questions in the future. very helpful, and showed me a few things I didn’t know. I will not hesitate to contact her with any questions in the future. More