Back

Tucson Subaru - Service Center

Tucson, AZ

4.8
2,267 Reviews

2,267 Reviews of Tucson Subaru - Service Center

Sort by
October 22, 2024

Abby is very helpful in learning about this newer Outback. Abby is very helpful. Thanks. More

by Vail123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McDougall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abby Hartranett
Oct 22, 2024 -

Tucson Subaru responded

Thankyou for the kind review! Always here if you need anything. Safe travels! - Abby H

Oct 23, 2024 -

Tucson Subaru responded

Thank you Vail123 for the 5 star review, it means a lot to me. Kevin McD

October 22, 2024

Very knowledgeable, very professional and went out of her to get us in early. Appreciate that kind of service. More

by Jesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittney Ottaviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Tucson Subaru responded

Thank you so much for your kind review, we really appreciate it! Darla

October 19, 2024

I recently had a service appointment for an exhaust system repair. I made my appointment on-line and I was promptly greeted by my service advisor, Dan Ford, at my appointment time. After dropping off m More

by Bill B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Tucson Subaru responded

Thank you for the review!

September 28, 2024

Darla professional and very friendly, had a great experience today. The tech on the car is amazing and Darla added to this, extra insight, thank you! More

by julianlee15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Tucson Subaru responded

I appreciate your kind words and the review. Thank you kindly, Darla

August 15, 2024

I have had several service appointments with this dealer. Each visit was a great experience. I have confidence the work is been done correctly. Staff is friendly and appear happy to provide the best customer More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Tucson Subaru responded

Thank you so much for your kind review. We are always very happy to help with your service needs. See you next service!

August 15, 2024

I have been bringing my Subaru foresters to Tucson Subaru for many years and have had wonderful experiences with the four different service advisors during this time. My first experience with the sales depar More

by Tricia Meyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Tucson Subaru responded

We’re so happy to have been part of your car-buying journey. Thanks for the great feedback, and enjoy your new Subaru!

August 09, 2024

The transmission oil light came on in our 2015 Forester, and we thought we were looking at a long, expensive, transmission job. Jesse suggested instead a fluid flush, which solved the problem and got the ca More

by James E. Overmyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Tucson Subaru responded

Thank you so much for the feedback, we really appreciate it! - Jesse

August 03, 2024

Dealer cross threaded lugnuts, blamed customer and then refused to fix the problem they caused. More

by Symonds.elliot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Artie Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darian Cazares
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Tucson Subaru responded

Customers wheel stud and nut has been replaced twice and we have taken care of both. Advised customer we could not keep replacing when work is being done elsewhere, all wheel lug nuts are hand torqued to specifications. If you would like to discuss further, contact me at 520.447.8956 or agonzales@tucsonsubaru.com.

Aug 26, 2024 -

Symonds.elliot responded

The wheel studs, and nut have been replaced twice due to the dealership cross threading the lugnuts onto the stud during their routine service & tire rotation. No other work is being performed by any other garage. It is impossible to cross thread a lugnut when removing them, only putting them onto the car, which has all been performed by Subaru of Tucson. Contrary to the above statement, Darian, the service tech informed us that the lug nuts at this dealership are in fact tightened with a lug wrench torched to 20psi, so whoever responded above for the dealership (Or Darian), is lying. Upon fixing their mistake, Subaru of Tucson asked us to take down our reviews. We won't be.

August 02, 2024

Very happy with Dan Ford and crew . Work that was needed was explained and performed quickly More

by Gpriv23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Tucson Subaru responded

Thank you for the Review!

August 02, 2024

I had a scheduled maintenance on August 1, I was helped by Victor. He explained the before and after process clearly. Thank you. More

by amsatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victorino Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
4
...