Tucson Subaru - Service Center

Amazing customer service experience thanks to Ivan. Ivan made dishing out $1,500 to fix my Outback as pleasant an experience as possible. Ivan is why I give this experience 4 stars. Ivan made dishing out $1,500 to fix my Outback as pleasant an experience as possible. Ivan is why I give this experience 4 stars. More

Great Service I needed to drop off my vehicle a day earlier for my scheduled service due to a scheduling conflict. The service department worked with me and got me I needed to drop off my vehicle a day earlier for my scheduled service due to a scheduling conflict. The service department worked with me and got me in. The loaner vehicle was such a plus since my family really cannot afford to be down a vehicle. Everone was polite and helpful. Justin was friendly and easy to talk with. Two great experiences with Tucson Subaru in less than one week! The one and only suggestion I can make is to designate lanes and stopping/drop off/parking areas in the covered portion of the service drive. There was one point that a single vehicle was sitting unoccupied in the center of the drive facing east (waiting for its owner to come out) and my vehicle was parked facing west along the north curb of the drive. This caused several vehicles to have to drive on both side of the other vehicle which jammed up the drive a bit. It might be easier to have out going vehicles along the south curb and incoming vehicles along the north curb thus opening up the center for traffic to travel freely. More

Recent service visit I was greeted with a friendly service person, who remembered me from my last visit. She was very helpful,, even set the blue tooth from my new cell p I was greeted with a friendly service person, who remembered me from my last visit. She was very helpful,, even set the blue tooth from my new cell phone with my Subaru. She also remembered that I am a new grandma, and asked about my new grandson, I did my best to limit the number of pictures I had to show. More

Stranded I stopped at Tucson Subaru on 8/9/14 and requested service. I explained that I was traveling with 2 kids from LA to Santa Fe and my Subaru 2013 Crosst I stopped at Tucson Subaru on 8/9/14 and requested service. I explained that I was traveling with 2 kids from LA to Santa Fe and my Subaru 2013 Crosstrek has a history of burning oil quickly. I requested that Tucson Subaru verify that oil, all fluid levels, and tire pressure were adequate so that I could safely cross the dessert. Oil was not added although my receipt indicated that "all fluids were topped off"' and car passed the 24 pt inspection. My low oil level light came on 63 miles from Tucson. Thanks to the kindness of strangers at 6am in Benson, I was able to obtain oil and make it back to Tucson but had to cancel our vacation. More

Service Wendy was very helpful and the service was prompt. They did a thorough inspection and advised me before anything needed to be done before doing the w Wendy was very helpful and the service was prompt. They did a thorough inspection and advised me before anything needed to be done before doing the work. More

Superb caring and meeting a customer"s unique service needs! I brought my 2012 outback in to determine why some of the dashboard lights came on. I determined to come back for service on the next day because I ha I brought my 2012 outback in to determine why some of the dashboard lights came on. I determined to come back for service on the next day because I had too much inside the car that hindered access to the electrical panel of the car. After leaving the dealership, and making it 2 blocks down the road, the car stopped completely. When I called Justin Smith, the service gentleman I usually depend on; he hurriedly brought me a loaner car as I made arrangements to have the car towed back to Tucson Subaru. The handling of this incident is special to me in that it was 102 degrees and Justin acted quickly showing he cared for my unique needs. He deserves a commendation and your business. More

Service was prompt finished in time I was told and they did a thorough inspection and went over it with me before i left. and a free car wash to boot was prompt finished in time I was told and they did a thorough inspection and went over it with me before i left. and a free car wash to boot More

Best service ever Ivan Salazar has impressed me so much with my wrx that I would gladly take it there to be serviced again and would gladly buy a car from tucson subaru Ivan Salazar has impressed me so much with my wrx that I would gladly take it there to be serviced again and would gladly buy a car from tucson subaru in the future he returned all calls if he couldn't get to me right away he was extremely polite, professional, friendly, helpful, and very clean definitely the kind of man I like to do business with More

service Went in for 20000 mile service on my 2013 Impreza STI. Was very pleased with the department. I really like the new dealership was a good feeling to se Went in for 20000 mile service on my 2013 Impreza STI. Was very pleased with the department. I really like the new dealership was a good feeling to see that Subaru owners have a new place to go. More

top notch service I pulled into the service drive on a Monday @ 5PM with no appointment, and was greeted by Justin. When he heard that I was having an intermittent tran I pulled into the service drive on a Monday @ 5PM with no appointment, and was greeted by Justin. When he heard that I was having an intermittent transmission issue, he didn't hesitate to jump in my car for a test drive. I ended up leaving in a loaner, and returning the next day after work. I was asked to drive with the technician this time, and I had a great conversation with Christian while driving around Tucson for probably 30 minutes. I've had mechanics in my family, and I know they do not get paid to talk to customers. For this reason, I already felt bad for taking so much of his time, and I apologized to him for it. Even so, he invited me into the shop, so that he could explain the noises that I was hearing on a torn down transmission. So, while I left without a real resolution to my issue, I am very satisfied that they promptly addressed my issue, documented it for future warranty claims, and not once did they make me feel like they had better things to do. This is how customer service should be, and I hope Christian is at least recognized, if not also compensated, for the time he spent with me. More