Tucson Subaru - Service Center

Fixed my car for $120 cheaper than expected!! My service advisor Dan Ford was extremely polite and made the whole experience extremely simple. I was back home with my car within an hour and a half My service advisor Dan Ford was extremely polite and made the whole experience extremely simple. I was back home with my car within an hour and a half (of leaving my house) and they fixed the issue for Free. Also upon arriving both times I was greeted politely and even though Dan was my advisor everyone else was extremely happy and helpful. I don't know much about their sales team; however, If the sales team is anything like their service team you are in Good Hands. More

Repair issues to new vehicle i took my 2014 Forester to them for electrical issues. I was at the dealer all day. They could not find the problem. I was frustrated. They allowed me i took my 2014 Forester to them for electrical issues. I was at the dealer all day. They could not find the problem. I was frustrated. They allowed me to trade out of my 2014 and into a 2015. It was the easiest car deal I have ever done. No money out of my pocket and many perks, and at cost deals from them. I was so impressed with Kevin Woessner and how he handled the job. His supervisor, Loren Henry, was great also. The day wasn't easy and the decision wasn't easy, but the team there made a bad day into a good day More

Exceptional customer service We purchased a new 2014 Subaru Forester. We have only gone to the dealer for scheduled maintenance but each time we have been extremely pleased by th We purchased a new 2014 Subaru Forester. We have only gone to the dealer for scheduled maintenance but each time we have been extremely pleased by the courteous attention that we received. The service advisors have gone out of their way to make sure we are happy. A good car and great service. What more could you want? More

Excellent service experience I could not have been more pleased with the excellent service I received at Tucson Subaru this past week (May 26-28, 2015). My Dodge Durango had to be I could not have been more pleased with the excellent service I received at Tucson Subaru this past week (May 26-28, 2015). My Dodge Durango had to be towed from Mount Lemon the day after the holiday, but Greg Stewart and his team had the vehicle diagnosed and parts ordered the very same day! I will definitely have my car serviced here again in the future and recommend them to my family and friends. More

Best Service after the Sale !! I am continuously Amazed and Thrilled, with the service after the sale, experience I have here ! The reason.....Dan Ford...for years he has set the s I am continuously Amazed and Thrilled, with the service after the sale, experience I have here ! The reason.....Dan Ford...for years he has set the standard for Excellent service !! ...He is professional ,knowledgeable and kind, and caring. I always ask for Dan. Whether I am in a panic about something, or just need to ask a question....He treats me with respect .and with patience.. ..And mostly importantly....I Trust him....I know I'm safe if Dan is advising me. Just this week, I had a flat tire, I called ,asked for Dan, as just as if I was calling "911", he asked about my safety , then reminded me of my options, roadside assistance and such....and then...of course... got "it taken care of ".....simple experience when working with Dan ! When I left the dealer, I had my new tire, I knew he had "checked out" everything else....and I was Safe to go. Thank Dan, For your continued Great Service with a Smile !! More

Wonderful help from Curt I had a problem with my alarm system and with just a few words Curt explaining how to fix the problem. This sounds like not a big deal, but I had mad I had a problem with my alarm system and with just a few words Curt explaining how to fix the problem. This sounds like not a big deal, but I had made several phone calls to a deanship here in California, (where I am), and no one there had any idea what to do. Thanks, Curt! More

warranty service/oil change Clean, fast, friendly, professional service by a dealership that is really trying to put the customer first. Have been impressed on every visit to T Clean, fast, friendly, professional service by a dealership that is really trying to put the customer first. Have been impressed on every visit to Tucson Subaru More

Shiny Venetian Red Outback I stopped in for a routine oil change and met Marcos and the Service Manager Greg. A few days prior to my appointment, someone had scratched up the h I stopped in for a routine oil change and met Marcos and the Service Manager Greg. A few days prior to my appointment, someone had scratched up the hood of my brand new 2015 Outback such that it looked like a Tic-Tac-Toe board. I asked Marcos and Greg if they could have their detail shop try to buff it out for me. Despite not knowing in advance of my desire to have these scratches buffed out, Greg and Marcos swung into action and fit me into the already swamped Service Schedule. Greg personally arranged to have one of his technicians take my Outback to the carwash so he could have one of his detail personnel try to buff out the scratches. Despite being at the end of the work day, Greg asked Caleb, a detailer to stay late and try to buff out my hood. I was absolutely floored when Caleb pulled my Outback up into the service drive for me to see. It was a mirrored shine and all the scratches were gone! Marcos gave me a copy of my service paperwork and they didn't even try to charge me for all the extra work Caleb did! Yet another superior effort and why I have continued to bring my Subaru back to Tucson Subaru time after time. Well done Gentlemen! More

Bought the car here and just had its 15000 mile service I knew I was just reaching 15,000 miles and happened to be passing by Tucson Subaru so thought I would stop and make an appointment. I spoke with Marc I knew I was just reaching 15,000 miles and happened to be passing by Tucson Subaru so thought I would stop and make an appointment. I spoke with Marcos Romero who was very nice. He said if I wanted to they could do the service right then so I did. They had a driver take me over to a restaurant where I got lunch and when I was done the wait was not much longer and everything was taken care of including a car wash. I've never had a negative experience with this dealership and highly recommend them. More

Helpful Marcos was helpful in getting us a tire so we could get back on the road to California for vacation. It would have been an excellent review, but I'm n Marcos was helpful in getting us a tire so we could get back on the road to California for vacation. It would have been an excellent review, but I'm not sure why it took an hour to put a new tire on the vehicle, especially when we were the first vehicle in. More